Wetzel's Pretzels

My sister and I were looking for Auntie Anne shop but instead we came across this pretzel shop. We decided to give it a try. The food that they were selling were identical and it had the same great taste. The guy who took our order was fast and attentive. I would definitely try them again.

Atmosphere: 5

Food: 5

Service: 5

Good luck in getting service. No customers, but could not get service. Personal phone was more important even after I initiated conversation. Nothing. Was never able to try the food

Atmosphere: 1

Food: 1

Service: 1

EXTREMELY rude manager and was also disrespectful, will never do business here

Franchise plus company feedback:

The service was not the stereotypical overly friendly and bubbly service, but I was asked if I wanted anything else. (Some people just rush through and assume I’m done ordering when I pause for them to catch up either gathering the items or typing on the register.)

For the company: The churro bites are absolutely not churro bites. FALSE ADVERTISING. It’s just pretzel bites (pictured) with a dusting of sugar and cinnamon, then decorated with “dulce de leche” syrup and chocolate syrup. ?

There was awkward silence as I waited for the cashier to tell me the total (as is customary anywhere, I think). The machine was abnormally slow, so I’m surprised the cashier hadn’t made a comment about it.

I’m not sure what happened with the napkins- we could have used some and a bag, but no bag was offered. Not sure if I overlooked a self- serve napkin thing.

Overall, the food was eh. I wouldn’t really go back to a Wetzel Pretzel franchise again in general.

Horrible customer service messed up my order didnt get a receipt they forgot to give me my drink told.me they didnt have any pizza bits when he just took aome out and gave some to the other costumer and the guy was still laughing about it. This happened in the evening with the manager. Never going back.If i could give 0 stars i would

Thanks to the staff for going above and beyond with service. Checked ingredients to avoid allergies, found a new favorite drink!!!!!

Great flavor!!

I had to wait for 10 min for worker to come back to shop