Ordered in app for a milkshake and shows the ice cream flavor. There's obviously wait time as the app has you book ahead even if you are close or in the parking lot. First worker of an elderly Indian woman comes to the window and says we don't have that flavor, I ask why is it in the app then. She literally walks away and gestures for the younger girl to come to me. This is not the first time that I have ordered even just chocolate and the store does not have. Especially being a mobile order there is the contact information that way if you cannot fulfill an order or issues then you contact the customer. You don't wait for them to arrive and then have a back line of people in the Drive-Thru. The drive-thru setup is absolutely hazardous. Not only while coming up to the window you can see people have hit the building or the curb let alone the people entering from the road cannot see people exiting the drive-thru. Some mirror needs to be set up so people can see if cars are coming. I would be shocked when opening up a franchise there is not some sort of set standard of how to make things. The shakes are often more milk than ice cream and liquid then thick. The cappuccinos and alike are usually burnt tasting with not enough coffee milk added.
What The Doot
Their cake is tasty, but I've had two different times where we'd order an ice-cream cake, only to receive a completely different one upon picking it up.
Özgür Tümçelik
Morning shift employees are not smart; if you want to get a drink from them, come after 5 p.m. Otherwise, you're going to be crazy. They're disrespectful to the customers.
Nydra Alicea
Once or two Different timesto get a smoothie and their mixer wasn’t working :(
Iza Karpeta
Really bad customer service.
christy martell
Only Dunkin donuts w/Baskin Robbins can make Cappuccino blasts, MY ABSOLUTE FAVORITE ?
Atmosphere: 5
Food: 5
Service: 5
Annushka Fontanetta
Horrible service. Cashiers are so rude with attitudes. Will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
Kontour by Kyle
went in, asked the child at the desk for a pint of ice cream. he looked at me like i had 3 heads and then eventually understood what i was asking and said “i don’t know how to give you that” ??? you don’t know how to scoop ice cream into a container? please teach your employees how to do their job.
Service: 1
Inaba Emi
I ordered my daughter's birthday cake online two days before her birthday and went to pick-up at the right time from this store. However, there was no cake or store workers! The people who was watching(?) the store just told me that they could not do anything nor give me refund. I had my daughter choose her favorite flavor and design for the first time instead of giving her a gift, because that was what she wanted. But that plan was totally ruined and I would never ever order anything from Baskin Robbins again. It was the worst experience I have ever had for my children's birthday. I still have not gotten my money back. I called them but only if I can come to the store in the morning their manager can do that but I am working in the morning 7 days a week so I cannot go there. I would not give them even one star.
O936LAgaryh
The sanitation is below accepted levels employees wipe their noses with their fingers, not even if you show them on screen; they deny it's them. Really? There is no management there except some 20-year-old kids running into the ground
Has maybe a quarter of the flavors shown online. Didn't have lids or a drink carrier to hold them
K Moody
Ordered hot fudge sundae’s, hot fudge machine broken but got it anyway. Out of lids so had to give me large lid that didnt fit and it dumped in my car. The the ice cream had chunks of ice in it. Won’t go back here
Constance B
It’s saying they close at 9:30 pm so I went there 3 times at 8:15 pm and the door was locked.
Vincent Fertitta
Rude is right and hours posted 9:30pm pulled up 8:52 pm told " sorry we are officially closed for the evening ". This giving a second chance after GF had an insect in her ice cream the visit before. I vowed never to devulge until this rude experience.
Ordered in app for a milkshake and shows the ice cream flavor. There's obviously wait time as the app has you book ahead even if you are close or in the parking lot. First worker of an elderly Indian woman comes to the window and says we don't have that flavor, I ask why is it in the app then. She literally walks away and gestures for the younger girl to come to me. This is not the first time that I have ordered even just chocolate and the store does not have. Especially being a mobile order there is the contact information that way if you cannot fulfill an order or issues then you contact the customer. You don't wait for them to arrive and then have a back line of people in the Drive-Thru. The drive-thru setup is absolutely hazardous. Not only while coming up to the window you can see people have hit the building or the curb let alone the people entering from the road cannot see people exiting the drive-thru. Some mirror needs to be set up so people can see if cars are coming. I would be shocked when opening up a franchise there is not some sort of set standard of how to make things. The shakes are often more milk than ice cream and liquid then thick. The cappuccinos and alike are usually burnt tasting with not enough coffee milk added.
Their cake is tasty, but I've had two different times where we'd order an ice-cream cake, only to receive a completely different one upon picking it up.
Morning shift employees are not smart; if you want to get a drink from them, come after 5 p.m. Otherwise, you're going to be crazy. They're disrespectful to the customers.
Once or two Different timesto get a smoothie and their mixer wasn’t working :(
Really bad customer service.
Only Dunkin donuts w/Baskin Robbins can make Cappuccino blasts, MY ABSOLUTE FAVORITE ?
Atmosphere: 5
Food: 5
Service: 5
Horrible service. Cashiers are so rude with attitudes. Will not be returning to this location.
Atmosphere: 2
Food: 2
Service: 1
went in, asked the child at the desk for a pint of ice cream. he looked at me like i had 3 heads and then eventually understood what i was asking and said “i don’t know how to give you that” ??? you don’t know how to scoop ice cream into a container? please teach your employees how to do their job.
Service: 1
I ordered my daughter's birthday cake online two days before her birthday and went to pick-up at the right time from this store. However, there was no cake or store workers! The people who was watching(?) the store just told me that they could not do anything nor give me refund. I had my daughter choose her favorite flavor and design for the first time instead of giving her a gift, because that was what she wanted. But that plan was totally ruined and I would never ever order anything from Baskin Robbins again. It was the worst experience I have ever had for my children's birthday. I still have not gotten my money back. I called them but only if I can come to the store in the morning their manager can do that but I am working in the morning 7 days a week so I cannot go there. I would not give them even one star.
The sanitation is below accepted levels employees wipe their noses with their fingers, not even if you show them on screen; they deny it's them. Really? There is no management there except some 20-year-old kids running into the ground
Restaurantji Recommends
Excellent ??
Has maybe a quarter of the flavors shown online. Didn't have lids or a drink carrier to hold them
Ordered hot fudge sundae’s, hot fudge machine broken but got it anyway. Out of lids so had to give me large lid that didnt fit and it dumped in my car. The the ice cream had chunks of ice in it. Won’t go back here
It’s saying they close at 9:30 pm so I went there 3 times at 8:15 pm and the door was locked.
Rude is right and hours posted 9:30pm pulled up 8:52 pm told " sorry we are officially closed for the evening ". This giving a second chance after GF had an insect in her ice cream the visit before. I vowed never to devulge until this rude experience.
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