I love this location, food is always good . Soriana is also so hard working and polite ?
Atmosphere: 5
Food: 5
Service: 5
Bianca Taylor
I wanted to share my recent experience and interaction with the store manager, Gracie, at Chipotle. Yesterday, I picked up my lunch order from Chipotle, and when I returned to my workplace, I noticed that the chips I had ordered were missing from my order. To address this issue, I decided to call the restaurant and request a refund for the missing chips over the phone. To my surprise, I was informed that I would need to return to the restaurant in person to obtain the refund. This was unexpected, especially for a partial refund of less than $6, but I had no choice but to return to the restaurant.Upon entering the restaurant, I politely greeted the manager and reiterated our prior phone conversation to refresh her memory. However, I was met with a lack of sincerity and a sense of irritation. Gracie reiterated that providing a refund over the phone was against Chipotle's policy, even if she wanted to assist me. I expressed my understanding of the policy and then inquired whether my food could be remade due to its cold condition as a result of the back-and-forth trips. Unfortunately, my request was immediately rejected, with the explanation that my food couldn't be remade because it had left the restaurant, and I hadn't reported any issues with it at the time.I explained that my concern was the cold temperature of the food, which made it no longer enjoyable due to the need to travel back to the restaurant to get a refund for chips I had never received. Throughout our entire exchange, Gracie's tone and demeanor appeared somewhat aggressive, and she did not offer any apology for the inconvenience.I couldn't help but feel that this aggression may have been related to my identity as a Black woman. It's essential to note that I remained respectful throughout the interaction, without raising my voice or displaying any attitude. As a result of her rudeness, I requested a refund and also sought the contact information of the store manager, only to be told, "I am the manager." It's important to clarify that she is an assistant manager and not the store manager.I believe that there is a need for additional customer service training for the staff, and Gracie, in particular, may benefit from training on recognizing and addressing microaggressions. Additionally, I want to emphasize that mistreating people based on their perception of their race is unacceptable. We never know who we may encounter in life, and it's vital to treat everyone with respect and fairness.
Atmosphere: 1
Food: 1
Service: 1
Tobias Manzanares
The place was clean and the service was good. My complaint is with the food. I come here once a week and have never had an issue till Friday of this past week. I ordered a bowl to go and the white rice was not cooked fully. It was more Al Dente but not horrible. I asked for Carne Asada and as I looked at the metal container with the CA it looked like it had been there for a good while and was low. I asked if some more was coming out and was told it will be 20 minutes for more to come out. It was 530pm.....why is there not a fresh one coming out already It is rush hour dinner time on a Friday! And there were 4 to 5 people behind me. This was just unacceptable to me so I got chicken instead and it was dry. I will still come here but please just do better!!!
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Chicken Burrito Bowl
Lindsay Stoneburner
Fresh food & clean restaurant. All the workers were dressed in Mario character Halloween costumes today & were very friendly! Great location and delicious quesadillas. ?
Atmosphere: 5
Food: 5
Service: 5
Logan Kessel
Honestly, Due to inflation, Burrito Bowls were grossly overpriced just as they were. But now that you guys have decided to cut rice and bean portions in half too, this place has become an absolute joke. It’s not like you guys were were generous with the protein to begin with. IM DONE.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Burrito Bowl
Edgar Aldi
The manager was so rude, i found some pieces of the top part of the avocado in my guacamole, and she said ok and, I'm going to tell the preps. No, sorry, nothing. And the guy who served, wow inpatient and was our first time there we don't know how to order.
Atmosphere: 5
Food: 5
Service: 2
Kathy Dopke
I ordered the Carne Asada bowl. Not as good as it looks on TV. Save your money. Veggie bowl is a much better value.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Veggie Bowl
Matt H.
Terrible terrible customer service. I placed an online order for this disaster of a Boorito night while I was in line to see if the order would finally go through... it actually charged me but never went through so once I got up after 15 minutes in line I asked if they had my order. They didn't but told me to wait for a manager and she came and told me to call the 800 number and that I could wait in line to get my Boorito and I said I had already waited: she walked away. I tried to go back to the front of the line to which customers were not having so I had to wait twice in line and then twice charged and still having to call the stupid 800 number. I was told the manager was Gracie which I think is a lie but whoever helped me Halloween night just shouldn't be allowed to handle customer service if she handles issues that way. 30 minutes in chipotle to get a sub par bowl. Terrible I will never eat at chipotle again.
Yvette Marin
Terrible customer service at this location. The food is awful and not fresh. The chicken was burnt and the portion sizes are way small I do not recommend this location. They literally had no napkins available and no spoons very long wait in line.
Atmosphere: 1
Food: 1
Service: 1
Marcela Rollerova
This was the first and last time I went to this restaurant. The guy who was serving the food was very rude. The meat was dry. The cashier guy was polite. The tables and seats were messy.
Worker got all fussed up when i asked for extra rice on my food that im paying for. got charged for “side tortilla” when i never even asked for an extra tortilla. Food wasn’t fresh at this location, rice was extremely bland and chicken was too dry. Location isnt that clean either.
Atmosphere: 1
Food: 2
Service: 1
Karen Dzibinski
I have alwaysLoved Chipotle, I agree with some of these reviews, it tasted bland and nothing like the Chipotle by my house. Our family spent $75 to eat food that didn’t resemble any Chipotle I’ve ever eaten at.
Food: 1
Tomek W
The best ting is I can still loose my weight and eat tasty
Atmosphere: 5
Food: 5
Service: 5
Will (Leprestigue)
Great location. The employees were very hospitable and patient with the customers during a peak period especially Keith. Thank you for the delicious meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl
Ahmed Bakhtiyar
Have been a lot of chipotle’s in different cities across US. This one was a disappointment, the staff was very tight handed and the quantity of the food was below average. I would recommend look for other options of around here.
I love this location, food is always good . Soriana is also so hard working and polite ?
Atmosphere: 5
Food: 5
Service: 5
I wanted to share my recent experience and interaction with the store manager, Gracie, at Chipotle. Yesterday, I picked up my lunch order from Chipotle, and when I returned to my workplace, I noticed that the chips I had ordered were missing from my order. To address this issue, I decided to call the restaurant and request a refund for the missing chips over the phone. To my surprise, I was informed that I would need to return to the restaurant in person to obtain the refund. This was unexpected, especially for a partial refund of less than $6, but I had no choice but to return to the restaurant.Upon entering the restaurant, I politely greeted the manager and reiterated our prior phone conversation to refresh her memory. However, I was met with a lack of sincerity and a sense of irritation. Gracie reiterated that providing a refund over the phone was against Chipotle's policy, even if she wanted to assist me. I expressed my understanding of the policy and then inquired whether my food could be remade due to its cold condition as a result of the back-and-forth trips. Unfortunately, my request was immediately rejected, with the explanation that my food couldn't be remade because it had left the restaurant, and I hadn't reported any issues with it at the time.I explained that my concern was the cold temperature of the food, which made it no longer enjoyable due to the need to travel back to the restaurant to get a refund for chips I had never received. Throughout our entire exchange, Gracie's tone and demeanor appeared somewhat aggressive, and she did not offer any apology for the inconvenience.I couldn't help but feel that this aggression may have been related to my identity as a Black woman. It's essential to note that I remained respectful throughout the interaction, without raising my voice or displaying any attitude. As a result of her rudeness, I requested a refund and also sought the contact information of the store manager, only to be told, "I am the manager." It's important to clarify that she is an assistant manager and not the store manager.I believe that there is a need for additional customer service training for the staff, and Gracie, in particular, may benefit from training on recognizing and addressing microaggressions. Additionally, I want to emphasize that mistreating people based on their perception of their race is unacceptable. We never know who we may encounter in life, and it's vital to treat everyone with respect and fairness.
Atmosphere: 1
Food: 1
Service: 1
The place was clean and the service was good. My complaint is with the food. I come here once a week and have never had an issue till Friday of this past week. I ordered a bowl to go and the white rice was not cooked fully. It was more Al Dente but not horrible. I asked for Carne Asada and as I looked at the metal container with the CA it looked like it had been there for a good while and was low. I asked if some more was coming out and was told it will be 20 minutes for more to come out. It was 530pm.....why is there not a fresh one coming out already It is rush hour dinner time on a Friday! And there were 4 to 5 people behind me. This was just unacceptable to me so I got chicken instead and it was dry. I will still come here but please just do better!!!
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Chicken Burrito Bowl
Fresh food & clean restaurant. All the workers were dressed in Mario character Halloween costumes today & were very friendly! Great location and delicious quesadillas. ?
Atmosphere: 5
Food: 5
Service: 5
Honestly, Due to inflation, Burrito Bowls were grossly overpriced just as they were. But now that you guys have decided to cut rice and bean portions in half too, this place has become an absolute joke. It’s not like you guys were were generous with the protein to begin with. IM DONE.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Burrito Bowl
The manager was so rude, i found some pieces of the top part of the avocado in my guacamole, and she said ok and, I'm going to tell the preps. No, sorry, nothing. And the guy who served, wow inpatient and was our first time there we don't know how to order.
Atmosphere: 5
Food: 5
Service: 2
I ordered the Carne Asada bowl. Not as good as it looks on TV. Save your money. Veggie bowl is a much better value.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Veggie Bowl
Terrible terrible customer service. I placed an online order for this disaster of a Boorito night while I was in line to see if the order would finally go through... it actually charged me but never went through so once I got up after 15 minutes in line I asked if they had my order. They didn't but told me to wait for a manager and she came and told me to call the 800 number and that I could wait in line to get my Boorito and I said I had already waited: she walked away. I tried to go back to the front of the line to which customers were not having so I had to wait twice in line and then twice charged and still having to call the stupid 800 number. I was told the manager was Gracie which I think is a lie but whoever helped me Halloween night just shouldn't be allowed to handle customer service if she handles issues that way. 30 minutes in chipotle to get a sub par bowl. Terrible I will never eat at chipotle again.
Terrible customer service at this location. The food is awful and not fresh. The chicken was burnt and the portion sizes are way small I do not recommend this location. They literally had no napkins available and no spoons very long wait in line.
Atmosphere: 1
Food: 1
Service: 1
This was the first and last time I went to this restaurant. The guy who was serving the food was very rude. The meat was dry. The cashier guy was polite. The tables and seats were messy.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
Worker got all fussed up when i asked for extra rice on my food that im paying for. got charged for “side tortilla” when i never even asked for an extra tortilla. Food wasn’t fresh at this location, rice was extremely bland and chicken was too dry. Location isnt that clean either.
Atmosphere: 1
Food: 2
Service: 1
I have alwaysLoved Chipotle, I agree with some of these reviews, it tasted bland and nothing like the Chipotle by my house. Our family spent $75 to eat food that didn’t resemble any Chipotle I’ve ever eaten at.
Food: 1
The best ting is I can still loose my weight and eat tasty
Atmosphere: 5
Food: 5
Service: 5
Great location. The employees were very hospitable and patient with the customers during a peak period especially Keith. Thank you for the delicious meal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Bowl
Have been a lot of chipotle’s in different cities across US. This one was a disappointment, the staff was very tight handed and the quantity of the food was below average. I would recommend look for other options of around here.