Ordered in app for a milkshake and shows the ice cream flavor. There's obviously wait time as the app has you book ahead even if you are close or in the parking lot. First worker of an elderly Indian woman comes to the window and says we don't have that flavor, I ask why is it in the app then. She literally walks away and gestures for the younger girl to come to me. This is not the first time that I have ordered even just chocolate and the store does not have. Especially being a mobile order there is the contact information that way if you cannot fulfill an order or issues then you contact the customer. You don't wait for them to arrive and then have a back line of people in the Drive-Thru. The drive-thru setup is absolutely hazardous. Not only while coming up to the window you can see people have hit the building or the curb let alone the people entering from the road cannot see people exiting the drive-thru. Some mirror needs to be set up so people can see if cars are coming. I would be shocked when opening up a franchise there is not some sort of set standard of how to make things. The shakes are often more milk than ice cream and liquid then thick. The cappuccinos and alike are usually burnt tasting with not enough coffee milk added.
Atmosphere: 1
Food: 1
Service: 1
Rich Bialek
The Algonquin location need to get their act together! Waited 10 minutes in drive thru.
Atmosphere: 4
Food: 5
Service: 2
Ken Kopija
Unfortunately, I cannot give zero stars.
My wife grabbed the empty napkin holder and placed it on the counter and was asking one of the employees if she could fill it, and the girl behind the register spoke up over my wife and said “no, she’s busy right now.” My wife said “I was just trying to help,” to which the girl replied “ask me for more napkins.” Her tone was condescending and disrespectful. As we were walking out, she and another employee were laughing.
We just found out why this store has a 2.9 rating. We will never go to this Dunkin’ again.
Abdul Sohail
Worst experience at this dunkin . I suppose they should be closed . The employees are so bad talking to customers . Not taking orders .
Atmosphere: 1
Food: 1
Service: 1
mohd zubair
Lady at this location is weird with her conversation.. rude. Lady in this pic. She is the one I had a bad experience.
Atmosphere: 1
Food: 3
Service: 1
Imran Khan
HORRIBLE!!!! My Coffee was cold and we asked for a fresh one and she said she will make a new one but when I tried it , it tasted like it was reheated.
Food: 1
Service: 1
Kena Bogun
The person a guy was very rude ! He was so much worried about the customer behind me instead of finishing my order. He would not add an add on ! Very rude attitude I have been to so many DD and never experience a person that woke up on the wrong side of the bad. I didn’t take the order
Atmosphere: 1
Service: 1
C R
Review written 8/13/2025. They gave me a free ice water even when I didn’t order anything else as I felt dehydrated and was willing to pay if I needed but they gave it for free. Much appreciated
KD
MOLDY FOOD MOLDY FOOD MOLDY FOOD!!! Everything about this dunkin is BAD!!! They service moldy food!!! They serve avocado toast that's hard as a rock. They NEVER have certain flavorings in stock. I was asked to come later after placing a mobile order. The kids that work there don't know what they are doing and the coffee is always different(when they have it) even though the same thing is being ordered.
I wanted to share feedback about a disappointing customer service experience I had during a recent visit to your store.
When I stopped in to grab some donuts, the cashier repeatedly asked me the same question three times, even after I had already answered her clearly. When I politely pointed this out, she rolled her eyes and dismissively flicked her hand at me, which came across as extremely disrespectful.
I later asked for a muffin, and her tone and body language were rude—she didn’t speak to me, but rather at me. At one point, she said something I couldn’t even hear clearly due to the loud, profanity-filled music or video playing on a nearby TV, which was not family-friendly and created an uncomfortable environment.
To be fair, one of the gentlemen working there was fantastic. He was friendly, attentive, and stepped in to help—especially when I asked for the restroom key that the original cashier had completely ignored. His professionalism really stood out.
I hope this feedback is taken constructively. I’ve always enjoyed Dunkin’, but this experience fell far below expectations. The environment and staff attitude (with the exception of the gentleman) need to be addressed.
Atmosphere: 1
Food: 3
Service: 3
Володимир Зіньків
very bad service. negative attitude towards the customer
Food: 1
Service: 1
Максим Присяжный
very bad service
Saniya Yousuf
I had a disappointing experience at Dunkin. The drink I ordered was made with stale skim milk, resulting in an overly foamy texture and a foul taste. I shared it with a colleague and we both agreed one of the ingredients was off, forcing me to throw it out. Additionally, the staff member who took my order was rude. When I requested less ice, he curtly responded that he wouldn’t fill the cup all the way if I wanted less ice. Overall, a pathetic experience that left me dissatisfied.
Super rude and sassy woman in the morning shift.
Atmosphere: 1
Food: 1
Service: 1
Ordered in app for a milkshake and shows the ice cream flavor. There's obviously wait time as the app has you book ahead even if you are close or in the parking lot. First worker of an elderly Indian woman comes to the window and says we don't have that flavor, I ask why is it in the app then. She literally walks away and gestures for the younger girl to come to me. This is not the first time that I have ordered even just chocolate and the store does not have. Especially being a mobile order there is the contact information that way if you cannot fulfill an order or issues then you contact the customer. You don't wait for them to arrive and then have a back line of people in the Drive-Thru. The drive-thru setup is absolutely hazardous. Not only while coming up to the window you can see people have hit the building or the curb let alone the people entering from the road cannot see people exiting the drive-thru. Some mirror needs to be set up so people can see if cars are coming. I would be shocked when opening up a franchise there is not some sort of set standard of how to make things. The shakes are often more milk than ice cream and liquid then thick. The cappuccinos and alike are usually burnt tasting with not enough coffee milk added.
Atmosphere: 1
Food: 1
Service: 1
The Algonquin location need to get their act together! Waited 10 minutes in drive thru.
Atmosphere: 4
Food: 5
Service: 2
Unfortunately, I cannot give zero stars.
My wife grabbed the empty napkin holder and placed it on the counter and was asking one of the employees if she could fill it, and the girl behind the register spoke up over my wife and said “no, she’s busy right now.” My wife said “I was just trying to help,” to which the girl replied “ask me for more napkins.” Her tone was condescending and disrespectful. As we were walking out, she and another employee were laughing.
We just found out why this store has a 2.9 rating. We will never go to this Dunkin’ again.
Worst experience at this dunkin .
I suppose they should be closed .
The employees are so bad talking to customers .
Not taking orders .
Atmosphere: 1
Food: 1
Service: 1
Lady at this location is weird with her conversation.. rude. Lady in this pic. She is the one I had a bad experience.
Atmosphere: 1
Food: 3
Service: 1
HORRIBLE!!!! My Coffee was cold and we asked for a fresh one and she said she will make a new one but when I tried it , it tasted like it was reheated.
Food: 1
Service: 1
The person a guy was very rude ! He was so much worried about the customer behind me instead of finishing my order. He would not add an add on ! Very rude attitude I have been to so many DD and never experience a person that woke up on the wrong side of the bad. I didn’t take the order
Atmosphere: 1
Service: 1
Review written 8/13/2025. They gave me a free ice water even when I didn’t order anything else as I felt dehydrated and was willing to pay if I needed but they gave it for free. Much appreciated
MOLDY FOOD MOLDY FOOD MOLDY FOOD!!! Everything about this dunkin is BAD!!! They service moldy food!!! They serve avocado toast that's hard as a rock. They NEVER have certain flavorings in stock. I was asked to come later after placing a mobile order. The kids that work there don't know what they are doing and the coffee is always different(when they have it) even though the same thing is being ordered.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I wanted to share feedback about a disappointing customer service experience I had during a recent visit to your store.
When I stopped in to grab some donuts, the cashier repeatedly asked me the same question three times, even after I had already answered her clearly. When I politely pointed this out, she rolled her eyes and dismissively flicked her hand at me, which came across as extremely disrespectful.
I later asked for a muffin, and her tone and body language were rude—she didn’t speak to me, but rather at me. At one point, she said something I couldn’t even hear clearly due to the loud, profanity-filled music or video playing on a nearby TV, which was not family-friendly and created an uncomfortable environment.
To be fair, one of the gentlemen working there was fantastic. He was friendly, attentive, and stepped in to help—especially when I asked for the restroom key that the original cashier had completely ignored. His professionalism really stood out.
I hope this feedback is taken constructively. I’ve always enjoyed Dunkin’, but this experience fell far below expectations. The environment and staff attitude (with the exception of the gentleman) need to be addressed.
Atmosphere: 1
Food: 3
Service: 3
very bad service. negative attitude towards the customer
Food: 1
Service: 1
very bad service
I had a disappointing experience at Dunkin. The drink I ordered was made with stale skim milk, resulting in an overly foamy texture and a foul taste. I shared it with a colleague and we both agreed one of the ingredients was off, forcing me to throw it out. Additionally, the staff member who took my order was rude. When I requested less ice, he curtly responded that he wouldn’t fill the cup all the way if I wanted less ice. Overall, a pathetic experience that left me dissatisfied.
Atmosphere: 1
Food: 1
Service: 1
Terrible experience, NEVER coming back.
Atmosphere: 1
Food: 1
Service: 1
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