I was waiting for a while I. The drive through. Wondering why. Then as I pull up five people are just standing around and talking. I go back through the drive through because I wanted more dressing. They all ask each other what dressing they needed. I get handled what looks like hummus. I told him no it’s dressing. So he hands me the wrong one again. I pull over park and walk my salad and the wrong dressing in. Show the girl. She wasn’t sure what dressing it was either. Then she gets a manager named Brad. He comes over and says no actually that’s not the name of the salad. Walks away to grab the dressing rolls his eyes at the employee about me and then comes back and corrects me again about the salad. I said nothing and walked out. Very disrespectful along with unprofessional behavior. People also need to know what is on what salad. Also not stand around and talk and actually work. Nit happy at all.
Susan Weber
I ordered chicken noodle soup via Uber eats. There are 4 carrots, 2 noodles and one piece of chicken in this bowl of soup!! I'm hoping maybe someone is new and didn't scoop all the way from the bottom of the pot?! Everytime I give Panera another chance, they suck!
Food: 1
douglas quaid
They never get my order right. They must not read the tickets. Done with this place.
Atmosphere: 3
Food: 3
Service: 1
Katie Brice
My son is sick, so go to Panera to get lunch, we order a 2 for me and a kids grilled cheese along with a soup. They all are supposed to come with bread, guess what? NO BREAD. What makes even more frustrating is that Panera isn’t cheap so we basically got scammed. At least the food was good so I didn’t give you 1 star.
The Aysegul
I’ve been a loyal MyPanera (Sip Club) member for years, and I usually enjoy Panera. But what happened today at the Rolling Meadows (1321 Golf Rd) location was truly disappointing.
The issue wasn’t the bagel — it was the way I was treated. The staff were extremely rude, dismissive, and unprofessional. When I asked politely for assistance, no one looked at me, no one tried to help. I went to the register and spoke to Kate, a team member, and she didn’t even look at me — just said, “There’s no one to talk to.”
I later called the store and spoke with the manager, who also wasn’t kind or empathetic. Instead of apologizing or showing concern, she just repeated, “It’s our policy, it’s our rule,” and said she’d “talk to the team” but couldn’t do anything now.
I was left standing there, feeling completely invisible and helpless. No one at any point said something simple like “I’m sorry you had that experience” or “How can we make this right?”
This is not the Panera I know. No customer should ever be made to feel ignored, disrespected, or unseen. I truly hope Panera leadership looks into this location and ensures that basic kindness and professionalism are part of their customer service.
Atmosphere: 1
Food: 1
Service: 1
Sunny
Horrible service, it must be hard for them to say thank you to the customer😁
Atmosphere: 4
Food: 4
Service: 1
James Connolly
Too expensive for the quality of food.
Atmosphere: 4
Food: 3
Service: 3
agueda gutierrez
This location operates mainly on kiosk (no cashier or only one cashier during lunch hour) which doesn't have a number or tags for the orders. We never get the cups and whenever picking up the order, the staff don't provide the cups and eye rolls you when asking for it. Every time.. I like Panera, but they need to improve customer service
drive thru took roughly 10-15 mins
I was waiting for a while I. The drive through. Wondering why. Then as I pull up five people are just standing around and talking. I go back through the drive through because I wanted more dressing. They all ask each other what dressing they needed. I get handled what looks like hummus. I told him no it’s dressing. So he hands me the wrong one again. I pull over park and walk my salad and the wrong dressing in. Show the girl. She wasn’t sure what dressing it was either. Then she gets a manager named Brad. He comes over and says no actually that’s not the name of the salad. Walks away to grab the dressing rolls his eyes at the employee about me and then comes back and corrects me again about the salad. I said nothing and walked out. Very disrespectful along with unprofessional behavior. People also need to know what is on what salad. Also not stand around and talk and actually work. Nit happy at all.
I ordered chicken noodle soup via Uber eats. There are 4 carrots, 2 noodles and one piece of chicken in this bowl of soup!! I'm hoping maybe someone is new and didn't scoop all the way from the bottom of the pot?! Everytime I give Panera another chance, they suck!
Food: 1
They never get my order right. They must not read the tickets. Done with this place.
Atmosphere: 3
Food: 3
Service: 1
My son is sick, so go to Panera to get lunch, we order a 2 for me and a kids grilled cheese along with a soup. They all are supposed to come with bread, guess what? NO BREAD. What makes even more frustrating is that Panera isn’t cheap so we basically got scammed. At least the food was good so I didn’t give you 1 star.
I’ve been a loyal MyPanera (Sip Club) member for years, and I usually enjoy Panera. But what happened today at the Rolling Meadows (1321 Golf Rd) location was truly disappointing.
The issue wasn’t the bagel — it was the way I was treated. The staff were extremely rude, dismissive, and unprofessional. When I asked politely for assistance, no one looked at me, no one tried to help. I went to the register and spoke to Kate, a team member, and she didn’t even look at me — just said, “There’s no one to talk to.”
I later called the store and spoke with the manager, who also wasn’t kind or empathetic. Instead of apologizing or showing concern, she just repeated, “It’s our policy, it’s our rule,” and said she’d “talk to the team” but couldn’t do anything now.
I was left standing there, feeling completely invisible and helpless. No one at any point said something simple like “I’m sorry you had that experience” or “How can we make this right?”
This is not the Panera I know. No customer should ever be made to feel ignored, disrespected, or unseen. I truly hope Panera leadership looks into this location and ensures that basic kindness and professionalism are part of their customer service.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, it must be hard for them to say thank you to the customer😁
Atmosphere: 4
Food: 4
Service: 1
Too expensive for the quality of food.
Atmosphere: 4
Food: 3
Service: 3
This location operates mainly on kiosk (no cashier or only one cashier during lunch hour) which doesn't have a number or tags for the orders. We never get the cups and whenever picking up the order, the staff don't provide the cups and eye rolls you when asking for it. Every time.. I like Panera, but they need to improve customer service
Atmosphere: 4
Food: 3
Service: 1
Staff are nice.
Restaurantji Recommends
The staff at this Panera is extremely rude. The management isn’t any better. Just save yourself the frustration and go to another location.
Atmosphere: 1
Food: 1
Service: 1
Good job👏
Atmosphere: 5
Food: 5
Service: 5
Panera Bread is consistently fresh and delicious, with friendly staff and a cozy atmosphere. Five stars every time!
Atmosphere: 5
Food: 5
Service: 5
We enjoyed the soup and 1/2 sandwiches
Atmosphere: 4
Food: 4
Service: 4
Great management
Atmosphere: 5
Food: 5
Service: 5
Loading...