Jimmy John's
1450 W Lake St, Roselle
(630) 539-7821
Recent Reviews
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Yummy sandwiches like always and a friendly team working!
Atmosphere: 5
Food: 5
Service: 5
Driver lied to manager about delivering food. No attempt to make it up to the customer. Said we can send it out with the next set of orders or issue a refund.
I will never order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Been here a few times now and every times I've been nothing but disappointed.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. I came through the drive thru for a mobile order and had to wait 10 minutes just for someone to answer the speaker and an extra 10 minutes at the window.
Atmosphere: 1
Food: 1
Service: 1
We order from this Jimmy John’s almost every month & it’s always great..
Except for the first time I tried their toasted sandwich and it’s extremely dry. I called to get a new sandwich or refund but the manger said no right away.
For a loyal customer, they should at least give me a refund.
Only put low stars because of this issue.
We easily probably keep this location in business with the amount of sandwiches we order here.
They said on the phone, because I ordered this type of sandwich and took the bread out is why it’s dry (the spicy east coast Italian). They should specify that online & not give you the option to toast all their sandwiches.
I think the sauce is also all dried out. Not edible for $15 I paid. A waste!
They also stopped cutting sandwiches in half for some reason?!!
Atmosphere: 3
Food: 3
Service: 1
We came in on a day when it had just started snowing and this Jimmy John's was empty. We ordered a couple of regular size subs, two bags of chips, and two drinks and the total came out to about $26 - not bad. My Italian sub was perfect. There was a good amount of meat and not too much oil/vinegar. The Jimmy John's chips are always good too.
All the tables were spotless and the floor didn't have a spot of salt on it from outside. Our sandwiches were ready before we filled our cups with soda. This location also looks a lot larger than other Jimmy Johns. There looks to be a few more tables than normal and a lot more room to maneuver around other people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Night Club
Placed an order at 5:01pm didn’t receive it until 5:49pm completely soggy and coming apart. Definitely not worth the $15
Food: 1
Service: 1
So good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Always my favorite place
Atmosphere: 5
Food: 5
Service: 5
Great staff great subs!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Restaurantji Recommends
Order was sent with missing items (chips and dessert) and they quickly sent out a replacement while we were still eating. Will order from this location again.
Great service and excellent
Atmosphere: 5
Food: 5
Service: 5
Just amazing how fast the subs are. This is my first time eating inside and I’m impressed by how clean the place is.
Atmosphere: 5
Food: 5
Service: 5
First time trying the "Vito Unwich " it was refreshing, lettuce stayed crisp even though I made a stop before getting home. Next time I will ask for xtra everything..
Food: 5
Service: 5
Decent sandwich from a good staff - i walked in and beat the automated order it seemed - but they jumped on it, built it up, packed it, and away I went...JJ is reliably consistent, and that is what has kept me coming back over and over again.
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