Beware of going through the drive thru, because I am 95% sure my card information got stolen here. Its a good thing I used credit, because I caught the unauthorized charges right away. I usually tap with my phone, but I guess I made the mistake of, for the first time in forever, handing the girl my card through the window. People like to snap pictures of the back of your card, and within a day I saw charges for Little Ceasars, Lyft, and Panera which were manually entered online. I never manually enter anything because I'm not an idiot. Whoever was working the drive thru on December 18th after sundown, you need to question her. You're lucky I don't file a police report since they weren't huge purchases, but I don't want this being done to anyone else.
Urmil Patel
2nd time this has happened from this location. Regular sandwiches orders, seems to have been made on mini-bread. Family and I order from here often enough that we have our faves saved in the mobile app. There have been mistakes here and there in the past, no problem, they rectify them once we've let them know
Called to let them know of the mistake, kept being told that bread is smaller due to outside temperature. It happens to be a 47 degree day. Also, if that were the case, shouldn't someone take note that batch of bread didnt rise and is smaller than normal....and not serve it? If this was their regular bread, then their actual minis have to be breadsticks. Ended up paying just under $30 for three 4 bite sanwiches. Each have was literally 2 bites. Person that took the call offered no solution and ended up being rude about the whole ordeal.
Looks like in the future I'll just spend more and hit up Potbellys, JerseyMike's, or Serrinos.
Julian Gonzalez
Love this location
Atmosphere: 5
Food: 5
Service: 5
Shannelle Whitaker
I got the # 15 The bread was extremely hard and I'm not sure if the tuna was fresh because it ended up giving me a stomach ache.
Atmosphere: 1
Food: 1
Service: 2
Stacey Seoles
Pink hair girl wouldn’t let me get side of pickles because she needed some for rest of night picks bin was full I don’t like the amount of they put in so I ask for pickles on side horrible service I guess my 16 dollar sandwich did not qualify for the side of pickles
Atmosphere: 3
Food: 4
Service: 1
milly thomason
excellent customer service & communication!!
Atmosphere: 5
Food: 5
Service: 5
Martin Bazula
When I called the store they said they did not deliver 4 min away from their location and send me to another store. I called the other location and they said they dont deliver here as well. Both locations gave me a Corporate number of someone's private phone number.... They dont care and have no idea what to tell people. GOD CAN ONLY IMAGINE IF THEY WOULD MAKE TH SANDWITCH CORRECTLY.
Atmosphere: 1
Food: 1
Service: 1
Brian Dodge
Best Jimmy John's within a 30 min radius at least. Food quality is always fresh (never old lettuce or soggy veggies). Sandwiches are well assembled and done with care. I go out of my way to visit this one for lunch. Felt silly writing a review for a Jimmy John's but this is a standout location (going on many many years).
Atmosphere: 5
Food: 5
Service: 5
Dean Wilsbacher
Very slow.
Atmosphere: 3
Food: 4
Service: 1
Nate Sefton
Everyone is always super nice and the ladies that have taken my order at the counter are always smiling. Jimmy John's >>>> your sandwich shop.
For the past two years I’ve literally had to order my sandwich with extra everything because they started barely putting any of the oils or condiments on to the point where the same sandwich I’ve been ordering since 2016 taste completely different. Because of this, the sandwich either comes with the normal amount of condiments or so much there there is literally oil EVERYWHERE pooling in the wrapping and then to add insult to injury ZERO NAPKINS EVERY TIME we are lucky to get one napkin. on the app there is a section to check that you want napkins yet never receive them unless you ask them in person, today I literally went through the bag before pulling away and yet again NO NAPKINS so I waited around three minutes at the window to ask for some and I could not get anyone’s attention to even come to the window and just gave up. Additionally, they started only putting all of the toppings in the fold of the sandwich so when you eat the sandwich you have no flavor unless you are directly biting into the fold of it. Today I ordered and picked up food for the family and one of the sandwiches was so soggy that it was inedible and once again of course all condiments in the fold of the sandwich and oil pooling out, the sandwich literally fell apart in my hands not 10 minutes after ordering the it. So unless you want to WASTE YOUR MONEY on something that is ALWAYS incorrect go to a different location or just go to an actual restaurant so it’ll be more worth your money and time.
Food: 1
Service: 1
ahmed
I ordered the #2 and they delivered it in less than 20 minutes. The bread is fresh and everything tasted great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Joshua Viola
The kindest and most helpful staff in all of Roselle, I love this Jimmy Johns location, great food and even better company, shoutout to Alexis, Matt, and Alexandra!!
Atmosphere: 5
Food: 5
Service: 5
Jan Kutak
Great service,have been ordering there for long time,mostly consistent, if there was ever an issue the manager milo went beyond to ensure customer satisfaction
Beware of going through the drive thru, because I am 95% sure my card information got stolen here. Its a good thing I used credit, because I caught the unauthorized charges right away. I usually tap with my phone, but I guess I made the mistake of, for the first time in forever, handing the girl my card through the window. People like to snap pictures of the back of your card, and within a day I saw charges for Little Ceasars, Lyft, and Panera which were manually entered online. I never manually enter anything because I'm not an idiot. Whoever was working the drive thru on December 18th after sundown, you need to question her. You're lucky I don't file a police report since they weren't huge purchases, but I don't want this being done to anyone else.
2nd time this has happened from this location. Regular sandwiches orders, seems to have been made on mini-bread. Family and I order from here often enough that we have our faves saved in the mobile app. There have been mistakes here and there in the past, no problem, they rectify them once we've let them know
Called to let them know of the mistake, kept being told that bread is smaller due to outside temperature. It happens to be a 47 degree day. Also, if that were the case, shouldn't someone take note that batch of bread didnt rise and is smaller than normal....and not serve it? If this was their regular bread, then their actual minis have to be breadsticks. Ended up paying just under $30 for three 4 bite sanwiches. Each have was literally 2 bites. Person that took the call offered no solution and ended up being rude about the whole ordeal.
Looks like in the future I'll just spend more and hit up Potbellys, JerseyMike's, or Serrinos.
Love this location
Atmosphere: 5
Food: 5
Service: 5
I got the # 15 The bread was extremely hard and I'm not sure if the tuna was fresh because it ended up giving me a stomach ache.
Atmosphere: 1
Food: 1
Service: 2
Pink hair girl wouldn’t let me get side of pickles because she needed some for rest of night picks bin was full I don’t like the amount of they put in so I ask for pickles on side horrible service I guess my 16 dollar sandwich did not qualify for the side of pickles
Atmosphere: 3
Food: 4
Service: 1
excellent customer service & communication!!
Atmosphere: 5
Food: 5
Service: 5
When I called the store they said they did not deliver 4 min away from their location and send me to another store. I called the other location and they said they dont deliver here as well. Both locations gave me a Corporate number of someone's private phone number.... They dont care and have no idea what to tell people. GOD CAN ONLY IMAGINE IF THEY WOULD MAKE TH SANDWITCH CORRECTLY.
Atmosphere: 1
Food: 1
Service: 1
Best Jimmy John's within a 30 min radius at least. Food quality is always fresh (never old lettuce or soggy veggies). Sandwiches are well assembled and done with care. I go out of my way to visit this one for lunch. Felt silly writing a review for a Jimmy John's but this is a standout location (going on many many years).
Atmosphere: 5
Food: 5
Service: 5
Very slow.
Atmosphere: 3
Food: 4
Service: 1
Everyone is always super nice and the ladies that have taken my order at the counter are always smiling. Jimmy John's >>>> your sandwich shop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Ham & Provolone, Grain Hand-Sliced Wheat, Triple Chocolate Chunk
Restaurantji Recommends
Always on time me!
Atmosphere: 5
Food: 5
Service: 5
For the past two years I’ve literally had to order my sandwich with extra everything because they started barely putting any of the oils or condiments on to the point where the same sandwich I’ve been ordering since 2016 taste completely different. Because of this, the sandwich either comes with the normal amount of condiments or so much there there is literally oil EVERYWHERE pooling in the wrapping and then to add insult to injury ZERO NAPKINS EVERY TIME we are lucky to get one napkin. on the app there is a section to check that you want napkins yet never receive them unless you ask them in person, today I literally went through the bag before pulling away and yet again NO NAPKINS so I waited around three minutes at the window to ask for some and I could not get anyone’s attention to even come to the window and just gave up. Additionally, they started only putting all of the toppings in the fold of the sandwich so when you eat the sandwich you have no flavor unless you are directly biting into the fold of it. Today I ordered and picked up food for the family and one of the sandwiches was so soggy that it was inedible and once again of course all condiments in the fold of the sandwich and oil pooling out, the sandwich literally fell apart in my hands not 10 minutes after ordering the it. So unless you want to WASTE YOUR MONEY on something that is ALWAYS incorrect go to a different location or just go to an actual restaurant so it’ll be more worth your money and time.
Food: 1
Service: 1
I ordered the #2 and they delivered it in less than 20 minutes. The bread is fresh and everything tasted great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
The kindest and most helpful staff in all of Roselle, I love this Jimmy Johns location, great food and even better company, shoutout to Alexis, Matt, and Alexandra!!
Atmosphere: 5
Food: 5
Service: 5
Great service,have been ordering there for long time,mostly consistent, if there was ever an issue the manager milo went beyond to ensure customer satisfaction
Atmosphere: 5
Food: 4
Service: 5
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