Disappointing Service from Lana and Melissa – Unprofessional Experience
As a Starbucks Gold Member for several years, I’ve always valued the consistent quality and welcoming service at Starbucks. Unfortunately, my experience on June 17, 2025, at approximately 10:30 AM was deeply disappointing due to the unprofessional behavior of employees Lana and Melissa. I had purchased a drink 45 minutes earlier and briefly stepped outside before returning to request a refill, a standard Gold Member benefit I’ve used routinely at other stores. Without checking the purchase time or my cup, Lana and Melissa immediately refused my request. Their abrupt dismissal felt unwarranted and lacked any effort to verify my eligibility. When I politely asked for the corporate contact number to address the issue, they provided a gift card number instead, claiming they had “no card or manager number” available. This response was misleading and unhelpful. I then asked to speak with the manager, and Lana claimed to be the manager but quickly stated the actual manager “doesn’t pick up from her cell.” When I requested to leave a voicemail, both employees laughed off my request, saying, “We don’t do that.” Their dismissive and unprofessional attitude was shocking, especially for a newly opened store. This experience was unwelcoming and left a poor impression. As a regular customer, I expected better treatment, particularly given my loyalty as a Gold Member. The refusal to provide proper contact information or escalate my concern reflects poorly on Starbucks’ commitment to customer care. If a simple refill request is met with such resistance, it makes me question the value of patronizing this location. I hope Starbucks addresses this matter to ensure other customers receive the respect and service they deserve. This experience does not reflect the brand’s usual standards, and I’m disappointed by the negative vibe created by Lana and Melissa’s conduct. ★☆☆☆☆ Cesar Diaz, Starbucks Gold Member
Atmosphere: 1
Food: 1
Service: 1
Jennifer Dalton
Just waited 20mins for a plain, regular coffee. The girl who took my order watched me sit there for 20mins and never said a word. Im watching people come in after me and get their beverages almost immediately. I had to reapproach the counter, same girl who took my order didn't even know, then she attempts to hand me a black coffee- never confirmed what i wanted in my coffee. Place is a whole joke, go here if you want to wait a ridiculous amount of time for coffee to be poured into a cup. They're more focused on the drivethru- you have paying customers inside the building- treat them better
Atmosphere: 1
Food: 1
Service: 1
Torry Caniglia
Fast and good
Atmosphere: 5
Food: 5
Service: 5
Dustin
Just had a bad experience where we got a bad drink and went to ask them to remake it. They remade it but tried arguing with me about it saying it was my fault. Wouldn't recommend paying for a drink with service this bad.
Atmosphere: 2
Food: 1
Service: 1
Debra Trude
Unbelievable, 5 people behind counter, I ordered 2 black coffees, no one in line or drive up, waiting 10 minutes for coffee and finally had to ask for coffee. Poor attitude all around from people behind counter. Never experienced such shameful behavior from any Starbucks employees! Management should be replaced and learn how to train for customer service.
Atmosphere: 1
Food: 1
Service: 1
Anna Persico
This is my favorite Starbucks! Lucas the barista always provides the best customer service when I stop in! Such an amazing team!
Atmosphere: 5
Food: 5
Service: 5
Kenan Dizdarevic
Terrible I was getting a drink and they filled all of it with water and ice and some with my starberrys lemonade
Atmosphere: 1
Food: 1
Service: 1
Mike Piazza
The new store manager is way better than the old one
Great location and store, my favorite when I am out this way
Atmosphere: 5
Food: 5
Service: 5
Always friendly, always timely & always delicious! ❤️☕️❤️
Atmosphere: 5
Food: 5
Service: 5
Disappointing Service from Lana and Melissa – Unprofessional Experience
As a Starbucks Gold Member for several years, I’ve always valued the consistent quality and welcoming service at Starbucks. Unfortunately, my experience on June 17, 2025, at approximately 10:30 AM was deeply disappointing due to the unprofessional behavior of employees Lana and Melissa.
I had purchased a drink 45 minutes earlier and briefly stepped outside before returning to request a refill, a standard Gold Member benefit I’ve used routinely at other stores. Without checking the purchase time or my cup, Lana and Melissa immediately refused my request. Their abrupt dismissal felt unwarranted and lacked any effort to verify my eligibility.
When I politely asked for the corporate contact number to address the issue, they provided a gift card number instead, claiming they had “no card or manager number” available. This response was misleading and unhelpful. I then asked to speak with the manager, and Lana claimed to be the manager but quickly stated the actual manager “doesn’t pick up from her cell.” When I requested to leave a voicemail, both employees laughed off my request, saying, “We don’t do that.” Their dismissive and unprofessional attitude was shocking, especially for a newly opened store.
This experience was unwelcoming and left a poor impression. As a regular customer, I expected better treatment, particularly given my loyalty as a Gold Member. The refusal to provide proper contact information or escalate my concern reflects poorly on Starbucks’ commitment to customer care. If a simple refill request is met with such resistance, it makes me question the value of patronizing this location.
I hope Starbucks addresses this matter to ensure other customers receive the respect and service they deserve. This experience does not reflect the brand’s usual standards, and I’m disappointed by the negative vibe created by Lana and Melissa’s conduct.
★☆☆☆☆
Cesar Diaz, Starbucks Gold Member
Atmosphere: 1
Food: 1
Service: 1
Just waited 20mins for a plain, regular coffee. The girl who took my order watched me sit there for 20mins and never said a word. Im watching people come in after me and get their beverages almost immediately. I had to reapproach the counter, same girl who took my order didn't even know, then she attempts to hand me a black coffee- never confirmed what i wanted in my coffee. Place is a whole joke, go here if you want to wait a ridiculous amount of time for coffee to be poured into a cup. They're more focused on the drivethru- you have paying customers inside the building- treat them better
Atmosphere: 1
Food: 1
Service: 1
Fast and good
Atmosphere: 5
Food: 5
Service: 5
Just had a bad experience where we got a bad drink and went to ask them to remake it. They remade it but tried arguing with me about it saying it was my fault. Wouldn't recommend paying for a drink with service this bad.
Atmosphere: 2
Food: 1
Service: 1
Unbelievable, 5 people behind counter, I ordered 2 black coffees, no one in line or drive up, waiting 10 minutes for coffee and finally had to ask for coffee. Poor attitude all around from people behind counter. Never experienced such shameful behavior from any Starbucks employees! Management should be replaced and learn how to train for customer service.
Atmosphere: 1
Food: 1
Service: 1
This is my favorite Starbucks! Lucas the barista always provides the best customer service when I stop in! Such an amazing team!
Atmosphere: 5
Food: 5
Service: 5
Terrible I was getting a drink and they filled all of it with water and ice and some with my starberrys lemonade
Atmosphere: 1
Food: 1
Service: 1
The new store manager is way better than the old one
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Service is awful. Woman making hot foods just threw the food onto the counter for everyone to pick up.
Waiting 20 minutes (literally) patiently and then had to ask where my sandwich was. Was treated like it was an inconvenience to them.
If you don’t like your job then quit, no point making every day miserable for yourself and for everyone else.
Atmosphere: 1
Food: 1
Service: 1
Didn't have anything to eat but they have the usual assortment of goodies to go with your coffee.
Atmosphere: 5
Food: 3
Service: 5
The place was filthy, do better and it wasn't busy. No reason the counters cane be wiped and dirty glasses taken care of.
Atmosphere: 1
Service: 3
Always friendly service
Atmosphere: 5
Food: 4
Service: 5
It's your average Starbucks in terms of food/drinks, but I love to come here to do homework because the staff are always so kind and friendly, 10/10
Service: 5
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