Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 7020 Mannheim Rd, Rosemont, Illinois, 60018, US
Telephone: (847) 299-9201
Price range: $
Rating: 2.2

$ • Mexican, Fast Food

Hours:
7020 Mannheim Rd, Rosemont
(847) 299-9201

Menu Order Online

About Chipotle Mexican Grill

Chipotle Mexican Grill offers delicious food with large portions, though some customers feel the value is too generous. The staff is friendly and efficient, handling large lunchtime crowds well. Despite busy days, including when a concert nearby brought in many customers, the team works hard to serve with a smile, even when facing unexpected challenges. Customers have noted issues such as food sometimes being difficult to eat when cold, and occasional mistakes with orders. One customer was disappointed with the chicken al pastor in their bowl and burrito, describing it as overly sweet and not enjoyable. Others have experienced problems with online ordering, including food being left in the back, requiring remakes, or incorrect orders. Parking is plentiful, and the restaurant is large inside with ample outdoor seating. Customers also mentioned that chips and guacamole are only available for online orders, and there have been times when certain ingredients like white rice or veggies were unavailable. Overall, while the staff works hard and the place is busy, there are some frustrations with order accuracy and ingredient availability.

Recent reviews highlight some issues with customer service, where staff members appeared distracted and inattentive. One customer waiting for an online order experienced delays and felt disrespected when staff focused on other customers and ignored their presence. The same customer also noted that their online order, placed for 9:10, was not ready until 9:25, requiring them to wait longer than expected. Another customer described their burrito bowl as half full, with wrong rice, wrong beans, and only about three small pieces of meat, which was disappointing compared to in-person orders that typically overflow. Additionally, some customers feel unwelcome due to rude and aggressive behavior from employees, especially when requesting extra beans or rice. Despite these issues, many still mention that the food is great, though overall service and order accuracy have been problematic.