Dunkin'

369 E Rollins Rd, Round Lake Beach
(847) 665-8123

Recent Reviews

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Erika Zarate Contreras

𝐾𝓯𝓯𝓯𝓯𝓮

EA Choice

Bunch of kids that don’t care, very rude and to busy playing around and flirting with some guy hanging out at the counter absolutely terrible service

Atmosphere: 1

Food: 3

Service: 1

Ikon

Don't go to this dunkin the people who work here always mess up the order, it's not hard to get an order right. If I pay for my food I should get what I paid for. Never going here again

Alexandra Kobus

Great customer service vary friendly and they make really good coffee i will return again thanks daniel

Atmosphere: 5

Food: 5

Service: 5

Brandilyn Brennan

Worst customer service by employees and managers. Called corporate was hung up on 3 times.
All because they forgot a sandwich.
When speaking to employee and manager both refused to give a name .
Has gotten way better and seems to be all new people now

Parking: Drive thru blocks a personal drive way please be respectful of that

Atmosphere: 5

Food: 5

Service: 5

Steve Jacobs

Need more parking.

Atmosphere: 3

Food: 4

Service: 3

andrew demco

Combination Dunkin' Donuts and 31 flavors unfortunately they have very limited amount of ice cream there

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Doughnut

Keyanna Kozlowski

If I'm paying for a donut.. I expect to get the donut I asked for. not a random one you think I’ll like because you're out of that specific donut that i payed for. This is unacceptable. There’s no excuse for being out of stock at 5 PM of anything. when you don’t close until 10 PM. Even if I order at 9:58 PM, you need to have enough for everyone. let’s fix this issue asap.
.. I placed a mobile order at this Dunkin’ around 11:00 AM for a bacon egg and cheese wrap. I don’t care if it was busy or not—there’s no excuse for the careless mistake of giving me a sausage wrap instead because u can’t read? Mobile orders are sent in advance, giving the team more than enough time to read and comprehend each order. This is the second time my order has been wrong, and it’s clear that some employees lack basic attention to detail. They need to be fired or retrained immediately because this kind of service is unacceptable.

Atmosphere: 1

Food: 1

Service: 1

scott

Wife loves it

Atmosphere: 5

Food: 5

Service: 5

Izzy

Drive thru is tight.....if you drive a truck

Atmosphere: 1

Food: 3

Service: 3

Recommended dishes: Doughnut

Ana Morales

Employees playing on the parking lot and telling costumers they were close

Atmosphere: 1

Food: 1

Service: 1

John Binning

During my recent visit to the drive-thru, I encountered an issue with my order. I had specifically requested a gift card for a certain amount, but when I arrived at the payment window, the crew member seemed unaware of this request. Despite being the last car in line and causing no inconvenience to others, I experienced a delay in receiving my order due to this miscommunication.

Atmosphere: 3

Food: 2

Service: 3

Heather Quinn

Love the coffee flavors

Atmosphere: 5

Food: 5

Service: 5

Alex Mendoza

Great staff and even prompter service they work quickly and is one of my favorite locations.

Atmosphere: 4

Food: 3

Service: 4

Jacqueline Valentine

i love to have a sippy sips

Atmosphere: 4

Food: 4

Service: 4

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