I normally get an iced coffee twice a day from this location. Never again.
Atmosphere: 1
Food: 1
Service: 1
scott kaliska
Manayja served us and she was awesome. So kind and fast with her very friendly service. The Sabrina Strawberry Refresher was smooth and delicious. We also got a selection of donuts and they were great as always. I recommend making a stop here for a snack or quick meal in Sauk Village.
Atmosphere: 5
Food: 5
Service: 5
Nicole Baldwin
At 3 a.m., this lady made a mistake on my order. I clearly listed my order on my phone. She entered it into the system but never showed me what I ordered. I’m Deaf, and my order was very clear. I never asked for a coffee—it clearly said REFRESHER.
I asked for a refund, but they said they couldn’t give me cash and that I needed my physical card. I didn’t have my physical card, and they should have refunded me back to my card or at least offered another item since it was their mistake. Instead, they kept saying I could either keep the coffee or take a physical gift card. Even though it was their mistake, I couldn’t get anything resolved.
Since they refused to cooperate, they looked at me like I was crazy for using sign language while eyeing three Black cops and then calling them over. As a BLACK and DEAF customer just trying to get my order right, I felt completely disrespected. She got upset, took my receipt, and made me a drink. I demanded another refresher since she still refused to refund me or offer another item. While I was explaining the situation to the cop, she got mad and asked, “What’s the problem?!” She looked like she wanted me arrested or something. As I waited and watched, she made me a second refresher, but it was still wrong, and she refused to add vanilla and sugar cane. She continued to refuse to cooperate.
She dragged the cops into this situation when she was the one who made the mistake. I’m just a Deaf woman trying to get her order right. Involving the cops was unnecessary. She does not belong in customer service if she cannot treat customers with respect. She needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
Austen K
The crew has been putting in the work lately! Very friendly customer service, and my food/coffee are always super hot 🔥 👍
Atmosphere: 5
Food: 5
Service: 5
Daniel Herbert Hoff
All payed parking
Atmosphere: 4
Food: 4
Service: 4
Bertha Mpesa
Very clean well orginazed very friendly
Atmosphere: 5
Food: 5
Service: 5
Roy Cummings
Water down coffee not good at all
Atmosphere: 2
Food: 1
Service: 2
Clau Mireles
We stop for a Quick snack. Passing by good stop.
Service: 4
Victoria Sanchez-Serrato
The afternoon staff consistently have attitudes. I’m starting to hate going to that Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Teri Zerinskas
Food is pricey. Staff is friendly the place is clean
Vanessa was our WORSE experience ever at this location. She seems like she is on some kind of high. Vanessa handed me the drink and I asked what drink that was because it didn’t look right. Than she proceed to switched to speak in Spanish to someone else inside about me. Little did she know that I also understand ever word she was saying. After I requested the drink to be made over again since that was not the drink I ordered. She came out side and started taunt me. That is how I got her name. WHERE IS JADA and her great customer service! May God please help that lady Vanessa CALM her anxiety. We have been to this location many times and we have never had an issues until today.
Atmosphere: 1
Food: 1
Service: 1
K B
So I typically like the food here, but will never come here again due to charging $.50 for light ice in my iced coffee without letting the customer know. Give me a break $.50 for light ice? Absolutely ridiculous I’ll take my business elsewhere where they don’t try and sneak a charge of $.50 for light ice.
Leothetowguy
Best Dunkin awesome team & management best and always good service
I normally get an iced coffee twice a day from this location. Never again.
Atmosphere: 1
Food: 1
Service: 1
Manayja served us and she was awesome. So kind and fast with her very friendly service. The Sabrina Strawberry Refresher was smooth and delicious.
We also got a selection of donuts and they were great as always.
I recommend making a stop here for a snack or quick meal in Sauk Village.
Atmosphere: 5
Food: 5
Service: 5
At 3 a.m., this lady made a mistake on my order. I clearly listed my order on my phone. She entered it into the system but never showed me what I ordered. I’m Deaf, and my order was very clear. I never asked for a coffee—it clearly said REFRESHER.
I asked for a refund, but they said they couldn’t give me cash and that I needed my physical card. I didn’t have my physical card, and they should have refunded me back to my card or at least offered another item since it was their mistake. Instead, they kept saying I could either keep the coffee or take a physical gift card. Even though it was their mistake, I couldn’t get anything resolved.
Since they refused to cooperate, they looked at me like I was crazy for using sign language while eyeing three Black cops and then calling them over. As a BLACK and DEAF customer just trying to get my order right, I felt completely disrespected. She got upset, took my receipt, and made me a drink. I demanded another refresher since she still refused to refund me or offer another item. While I was explaining the situation to the cop, she got mad and asked, “What’s the problem?!” She looked like she wanted me arrested or something. As I waited and watched, she made me a second refresher, but it was still wrong, and she refused to add vanilla and sugar cane. She continued to refuse to cooperate.
She dragged the cops into this situation when she was the one who made the mistake. I’m just a Deaf woman trying to get her order right. Involving the cops was unnecessary. She does not belong in customer service if she cannot treat customers with respect. She needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
The crew has been putting in the work lately! Very friendly customer service, and my food/coffee are always super hot 🔥 👍
Atmosphere: 5
Food: 5
Service: 5
All payed parking
Atmosphere: 4
Food: 4
Service: 4
Very clean well orginazed very friendly
Atmosphere: 5
Food: 5
Service: 5
Water down coffee not good at all
Atmosphere: 2
Food: 1
Service: 2
We stop for a Quick snack. Passing by good stop.
Service: 4
The afternoon staff consistently have attitudes. I’m starting to hate going to that Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Food is pricey. Staff is friendly the place is clean
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Vanessa was our WORSE experience ever at this location. She seems like she is on some kind of high. Vanessa handed me the drink and I asked what drink that was because it didn’t look right. Than she proceed to switched to speak in Spanish to someone else inside about me. Little did she know that I also understand ever word she was saying. After I requested the drink to be made over again since that was not the drink I ordered. She came out side and started taunt me. That is how I got her name. WHERE IS JADA and her great customer service! May God please help that lady Vanessa CALM her anxiety. We have been to this location many times and we have never had an issues until today.
Atmosphere: 1
Food: 1
Service: 1
So I typically like the food here, but will never come here again due to charging $.50 for light ice in my iced coffee without letting the customer know. Give me a break $.50 for light ice? Absolutely ridiculous I’ll take my business elsewhere where they don’t try and sneak a charge of $.50 for light ice.
Best Dunkin awesome team & management best and always good service
Atmosphere: 5
Food: 5
Service: 5
Best Dunkin Manger & Team r awesome
Atmosphere: 5
Food: 5
Service: 5
Always great coffee and service
Atmosphere: 5
Food: 5
Service: 5
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