Scammed my girlfriend and charged 5.50 for a 3 dollar deal since she got a small instead of medium. Was not informed of the higher price. Would not change it and give refund. Coffee tasted terrible too.
Atmosphere: 2
Food: 2
Service: 1
Sam Roskamp
If you’re in a rush and constantly in a hurry, it sounds like this may not be the place for you. That said, I’ve never had issues with the drive thru or dine in. Sitting down for a coffee inside and it’s a pretty nice atmosphere and they treat you respectfully.
Atmosphere: 5
Food: 5
Service: 5
john canoo
Very rude in the drive thru. I pulled up and didn’t know what I wanted right away so I asked to give me a sec and then after 10 seconds they asked again and I said I’m sorry I need more time and was told if I don’t know what I want to come inside and that they were very busy… there was one car behind me… I asked to speak to the manager and the person at the window pretended like they didn’t speak English… I don’t know how they let someone with no customer service work the drive thru.. I won’t be coming back to this one
Atmosphere: 1
Food: 1
Service: 1
D Lajme
5 Hoffman Estate police cars parked. Nobody inside them, no emergency lights. It looks like they were having a party there, or meeting. I always support the police but like this at 9:30 in the morning is unaccepted. My UBER driver said that there might be a police convention. I was there for about 20 minutes waiting for UBER and none of the cars moved.
Wayne Smith
Really 8th time being here and still can’t get a order right come on man get it right i said loaded hash browns not just hash browns how can you mess that up?!
Atmosphere: 1
Food: 1
Service: 1
Shane Bogner
I’ve never been to a Dunkin’ that charges for a pup cup. Coffee was ok though.
Atmosphere: 2
Food: 4
Service: 2
Ashley Habel
I went through the drive through, and took my order and said anything else sir.. I found that I insulting as I'm a biological women.
David Ewing
The first time I received expired coffee, or a strong taste of the beans that was wrong and notified them of the issue and was told that it was a problem something to do with the machine. But a second time of the same issue, come on now. And no refund was given.
Zaina Hamed
Please do yourself a favor and go to any Dunkin except this one. Their customer service is awful the way they make their drinks and food is awful and absurd. I’ve been here multiple times and each time was worse than the other. The last time I went there they gave me completely wrong orders. I tried giving them another chance and I had the two weeks free lattes anytime I’ve been to another Dunkin and added a shot of espresso. It’s included in the latte because it’s a part of the drink, but for some reason when I went to this location They were trying to charge me for it, which made no sense. I let her know that it’s not supposed to be charged and she was so rude about it so I told her just to forget it. Because she wouldn’t understand that it’s not supposed to be charged even when you order it from the app it doesn’t charge you for it if you have a free latte because it’s a part of the latte this is common sense . The reason I even have to ask for an extra shot of espresso It’s because their drinks are straight up milk. They have no idea what they’re doing. regardless please do not go to this Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Heather
Everyone here is awesome especially everyone in the afternoon, they know my order my heart that's what I call great service. Thanks guys keep up the good work you have a happy dunkin customer
Please do yourself a favor and go to any Dunkin except this one. Their customer service is awful the way they make their drinks and food is awful and absurd. I’ve been here multiple times and each time was worse than the other. The last time I went there they gave me completely wrong orders. I tried giving them another chance and I had the two weeks free lattes anytime I’ve been to another Dunkin and added a shot of espresso. It’s included in the latte because it’s a part of the drink, but for some reason when I went to this location They were trying to charge me for it, which made no sense. I let her know that it’s not supposed to be charged and she was so rude about it so I told her just to forget it. Because she wouldn’t understand that it’s not supposed to be charged even when you order it from the app it doesn’t charge you for it if you have a free latte because it’s a part of the latte this is common sense . The reason I even have to ask for an extra shot of espresso It’s because their drinks are straight up milk. They have no idea what they’re doing. regardless please do not go to this Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Jack G
First I pulled up and they thought I was someone else, don't know how. You can only service 1 person at a time. Couldn't get my coffee order right. The one thing they did well and they can't.
Atmosphere: 1
Food: 1
Service: 1
Christian Jason
Hey ?. Dunkalatte is coming soon.
Thank you all. We do appreciate it each day for coming in here. Our best service is always #1 priority to make sure you get your order in time.
DD: (2nd shift crew member)
Atmosphere: 5
Food: 5
Service: 5
Steph
I go here basically everyday, the staff is always so nice, the staff is so friendly, my only problem is that they can’t take tips? Why not? They are hard working individuals, they deserve tips if Starbucks can take tips so can Dunkin, that’s my only problem, tips matter it makes a big difference on a pay check and with prices going up they deserve tips, they have to deal with rude customers, even if they didn’t they are still doing a service sure they’re getting paid for it but they deserve extra because the coffee is always good
TLDR: delicious 10/10 service, allow the workers to take tips
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee and Donut
Stephanie Suchta
I go here basically everyday, the staff is always so nice, the staff is so friendly, my only problem is that they can’t take tips? Why not? They are hard working individuals, they deserve tips if Starbucks can take tips so can Dunkin, that’s my only problem, tips matter it makes a big difference on a pay check and with prices going up they deserve tips, they have to deal with rude customers, even if they didn’t they are still doing a service sure they’re getting paid for it but they deserve extra because the coffee is always good
TLDR: delicious 10/10 service, allow the workers to take tips
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats, Coffee and Donut
Scammed my girlfriend and charged 5.50 for a 3 dollar deal since she got a small instead of medium. Was not informed of the higher price. Would not change it and give refund. Coffee tasted terrible too.
Atmosphere: 2
Food: 2
Service: 1
If you’re in a rush and constantly in a hurry, it sounds like this may not be the place for you. That said, I’ve never had issues with the drive thru or dine in. Sitting down for a coffee inside and it’s a pretty nice atmosphere and they treat you respectfully.
Atmosphere: 5
Food: 5
Service: 5
Very rude in the drive thru. I pulled up and didn’t know what I wanted right away so I asked to give me a sec and then after 10 seconds they asked again and I said I’m sorry I need more time and was told if I don’t know what I want to come inside and that they were very busy… there was one car behind me… I asked to speak to the manager and the person at the window pretended like they didn’t speak English… I don’t know how they let someone with no customer service work the drive thru.. I won’t be coming back to this one
Atmosphere: 1
Food: 1
Service: 1
5 Hoffman Estate police cars parked. Nobody inside them, no emergency lights. It looks like they were having a party there, or meeting. I always support the police but like this at 9:30 in the morning is unaccepted. My UBER driver said that there might be a police convention. I was there for about 20 minutes waiting for UBER and none of the cars moved.
Really 8th time being here and still can’t get a order right come on man get it right i said loaded hash browns not just hash browns how can you mess that up?!
Atmosphere: 1
Food: 1
Service: 1
I’ve never been to a Dunkin’ that charges for a pup cup. Coffee was ok though.
Atmosphere: 2
Food: 4
Service: 2
I went through the drive through, and took my order and said anything else sir.. I found that I insulting as I'm a biological women.
The first time I received expired coffee, or a strong taste of the beans that was wrong and notified them of the issue and was told that it was a problem something to do with the machine. But a second time of the same issue, come on now. And no refund was given.
Please do yourself a favor and go to any Dunkin except this one. Their customer service is awful the way they make their drinks and food is awful and absurd. I’ve been here multiple times and each time was worse than the other. The last time I went there they gave me completely wrong orders. I tried giving them another chance and I had the two weeks free lattes anytime I’ve been to another Dunkin and added a shot of espresso. It’s included in the latte because it’s a part of the drink, but for some reason when I went to this location They were trying to charge me for it, which made no sense. I let her know that it’s not supposed to be charged and she was so rude about it so I told her just to forget it. Because she wouldn’t understand that it’s not supposed to be charged even when you order it from the app it doesn’t charge you for it if you have a free latte because it’s a part of the latte this is common sense . The reason I even have to ask for an extra shot of espresso It’s because their drinks are straight up milk. They have no idea what they’re doing. regardless please do not go to this Dunkin.
Atmosphere: 1
Food: 1
Service: 1
Everyone here is awesome especially everyone in the afternoon, they know my order my heart that's what I call great service. Thanks guys keep up the good work you have a happy dunkin customer
Food: 5
Service: 5
Restaurantji Recommends
Please do yourself a favor and go to any Dunkin except this one. Their customer service is awful the way they make their drinks and food is awful and absurd. I’ve been here multiple times and each time was worse than the other. The last time I went there they gave me completely wrong orders. I tried giving them another chance and I had the two weeks free lattes anytime I’ve been to another Dunkin and added a shot of espresso. It’s included in the latte because it’s a part of the drink, but for some reason when I went to this location They were trying to charge me for it, which made no sense. I let her know that it’s not supposed to be charged and she was so rude about it so I told her just to forget it. Because she wouldn’t understand that it’s not supposed to be charged even when you order it from the app it doesn’t charge you for it if you have a free latte because it’s a part of the latte this is common sense . The reason I even have to ask for an extra shot of espresso It’s because their drinks are straight up milk. They have no idea what they’re doing. regardless please do not go to this Dunkin.
Atmosphere: 1
Food: 1
Service: 1
First I pulled up and they thought I was someone else, don't know how. You can only service 1 person at a time. Couldn't get my coffee order right. The one thing they did well and they can't.
Atmosphere: 1
Food: 1
Service: 1
Hey ?. Dunkalatte is coming soon.
Thank you all.
We do appreciate it each day for coming in here. Our best service is always #1 priority to make sure you get your order in time.
DD: (2nd shift crew member)
Atmosphere: 5
Food: 5
Service: 5
I go here basically everyday, the staff is always so nice, the staff is so friendly, my only problem is that they can’t take tips? Why not? They are hard working individuals, they deserve tips if Starbucks can take tips so can Dunkin, that’s my only problem, tips matter it makes a big difference on a pay check and with prices going up they deserve tips, they have to deal with rude customers, even if they didn’t they are still doing a service sure they’re getting paid for it but they deserve extra because the coffee is always good
TLDR: delicious 10/10 service, allow the workers to take tips
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee and Donut
I go here basically everyday, the staff is always so nice, the staff is so friendly, my only problem is that they can’t take tips? Why not? They are hard working individuals, they deserve tips if Starbucks can take tips so can Dunkin, that’s my only problem, tips matter it makes a big difference on a pay check and with prices going up they deserve tips, they have to deal with rude customers, even if they didn’t they are still doing a service sure they’re getting paid for it but they deserve extra because the coffee is always good
TLDR: delicious 10/10 service, allow the workers to take tips
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats, Coffee and Donut
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