Pick up customer in front of me was told they are making their sandwiches on wheat bread if that’s ok because they ran out of white bread. I gave cashier my name, she grabbed my order for me. Never said a word about my white bread that was ordered. Got home and opened sandwich to find NOT white bread. Not sure why the website doesn’t reflect when they run out of something. Do they sub out meats as well? Tried to call the store to get refund 3x but no one answers the phone. They have my phone number and email address. I would have told them to CANCEL my order IF they called, emailed or texted to ask me about changing the bread and saved myself a trip and aggravation .
**update:I did reach out to owner the day he responded to me with info he requested and haven’t received any response from that yet. Their “concern” may be all for appearance.
Michael Hampton
Good stuff!
K Hughes
Wish I could eat here but these guys put on gloves to operate the cash register (?) and then go straight to your sandwich with the same gloves🤢 The guy slicing meat and cheese stopped slicing, took a pen from the ‘community’ pen cup, wrote a few things down the right back to slicing cheese, same gloves. If this is what they are doing in the front, what are they doing in the back? I had to walk out 🤷♀️
Hiba Khan
Just went here. All was going well with my order until I got to the cash register to pay. I decided to pay half cash and half on card since my card didn’t go through. I asked the cashier it’s still showing up as the amount that was shown with out the cash. And I mentioned it doesn’t show up on the screen and shows the previous amount. She spoke to me in a rude tone and said “ ma’am well that’s what I’m seeing on the screen. Please tell your employee to treat everyone with respect. I was really polite and nice and expect the same energy from your employees I’ve work in the food industry before and did not treat costumers like this.
Dominika Wandachowicz
Horrible. I got the Philly and it does not look/taste like it.
I will not be coming back here again. Workers are not too friendly either
Go to Cafe Zupas and see how the employees react towards customers. They are amazing and greet everyone with a smile.
Shavonne Griffin
These subs are not tasty enough fir the price tag. I had a chicken phly sub that was more cheese than meat.
Aubrie Korn
Great location. Whoever was working tonight and made my order, you made my night! Thanks so much
Argentina Miller
I am one who always wants to give compliments and not complaints. How si ever, when necessary I do make my concerns known. I made my concern known with Jersey Mike. I did speak with a few people from upper management Tyler being one of them. I do know that companies respond and have you reach out and never respond to you reaching out to them as requested. I am glad to say in this case the company responded to my concern in a timely manner. I wanted to acknowledge the professionalism and the accountability. I am one satisfied customer. thank you for your service!!!
Jason Channer
The new GM there is amazing, he made my sandwiches himself, I had to get on the phone to make sure my wife and kids' order was correct. He was patient as we had to start over. Sociable and the team seemed to rally around him, not the same Jersey Mike's I was at 2 months ago for sure!
Atmosphere: 5
Food: 5
Service: 5
Intermediocre
Wow, easily the best Jersey Mike's around. Ingredients always fresh, and always very early. One time they screwed up my order, but responded by refunding me very fast and offered to make me a free sub next visit. Also very generous on toppings!
Had to give a shout out to the crew working today, Sunday 11/17 at 2pm! Friendly faces, efficient and thorough, and timely service! I’ve had not-so-great experiences in the past at this location so have not been here in a while, but I’m not one to give bad reviews so I never posted about those experiences.
Today, I was pleasantly impressed by how hardworking these guys were, friendly even though they were super busy, AND they got my order right!! You have regained an old customer!
Kudos to today’s crew!
Atmosphere: 5
Food: 5
Service: 5
Albert Lloren (Ce1916aj)
Each time i come here, theres always something shifty going on. Customer service is better at a short staffed waffle house. Tonight, one of the employees was wearing a durag. While people in the service line talking loudly spitting all over the food they were preparing. Nasty.
Atmosphere: 1
Food: 3
Service: 1
Arlene Townsend
Always great service, great food! Best subs I've ever had. No matter what city or state I visit Jersey Mikes at!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
John Phelan
I had a poor experience at this location, hoping it was just an off day because I really like JM's
I know it takes a good 5-10 minutes to make a hot sandwich to order, so 10 minutes before I arrived, I placed a phone order. The idea was to arrive at the restaurant with my sandwich already made ahead of time so that I could just eat then leave, because I was short on time. The person said no problem on the phone. I arrive at the restaurant to find they haven't even started on the order at all. Keep in mind this was 30 after they opened in the day, the restaurant had no customers inside. I was the only one, so it's not like they were busy. They should have had plenty of prep time.
I ended up leaving because I didn't have time to wait for them to start the order from scratch. In hindsight, the phone call i made was completely useless, and you can't depend on anyone nowadays. Like guys, it's not that hard to communicate.
I'm not interested in getting an AI response to copy-paste this feedback to a manager. I just want the employees to actually attempt not to be mediocre.
Amanda B
Walked in the store and wasn’t acknowledged by any of the 3 people behind the counter. Was in for a pick up. When I got home I realized they made both of my sandwiches entirely wrong. Swapped ingredients including meat and cheese. They were a mess and one was unedible.
Pick up customer in front of me was told they are making their sandwiches on wheat bread if that’s ok because they ran out of white bread. I gave cashier my name, she grabbed my order for me. Never said a word about my white bread that was ordered. Got home and opened sandwich to find NOT white bread. Not sure why the website doesn’t reflect when they run out of something. Do they sub out meats as well? Tried to call the store to get refund 3x but no one answers the phone. They have my phone number and email address. I would have told them to CANCEL my order IF they called, emailed or texted to ask me about changing the bread and saved myself a trip and aggravation .
**update:I did reach out to owner the day he responded to me with info he requested and haven’t received any response from that yet. Their “concern” may be all for appearance.
Good stuff!
Wish I could eat here but these guys put on gloves to operate the cash register (?) and then go straight to your sandwich with the same gloves🤢 The guy slicing meat and cheese stopped slicing, took a pen from the ‘community’ pen cup, wrote a few things down the right back to slicing cheese, same gloves. If this is what they are doing in the front, what are they doing in the back? I had to walk out 🤷♀️
Just went here. All was going well with my order until I got to the cash register to pay. I decided to pay half cash and half on card since my card didn’t go through. I asked the cashier it’s still showing up as the amount that was shown with out the cash. And I mentioned it doesn’t show up on the screen and shows the previous amount. She spoke to me in a rude tone and said “ ma’am well that’s what I’m seeing on the screen. Please tell your employee to treat everyone with respect. I was really polite and nice and expect the same energy from your employees I’ve work in the food industry before and did not treat costumers like this.
Horrible. I got the Philly and it does not look/taste like it.
I will not be coming back here again. Workers are not too friendly either
Go to Cafe Zupas and see how the employees react towards customers. They are amazing and greet everyone with a smile.
These subs are not tasty enough fir the price tag. I had a chicken phly sub that was more cheese than meat.
Great location. Whoever was working tonight and made my order, you made my night! Thanks so much
I am one who always wants to give compliments and not complaints. How si ever, when necessary I do make my concerns known. I made my concern known with Jersey Mike. I did speak with a few people from upper management Tyler being one of them. I do know that companies respond and have you reach out and never respond to you reaching out to them as requested. I am glad to say in this case the company responded to my concern in a timely manner. I wanted to acknowledge the professionalism and the accountability. I am one satisfied customer. thank you for your service!!!
The new GM there is amazing, he made my sandwiches himself, I had to get on the phone to make sure my wife and kids' order was correct. He was patient as we had to start over. Sociable and the team seemed to rally around him, not the same Jersey Mike's I was at 2 months ago for sure!
Atmosphere: 5
Food: 5
Service: 5
Wow, easily the best Jersey Mike's around. Ingredients always fresh, and always very early. One time they screwed up my order, but responded by refunding me very fast and offered to make me a free sub next visit. Also very generous on toppings!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had to give a shout out to the crew working today, Sunday 11/17 at 2pm! Friendly faces, efficient and thorough, and timely service! I’ve had not-so-great experiences in the past at this location so have not been here in a while, but I’m not one to give bad reviews so I never posted about those experiences.
Today, I was pleasantly impressed by how hardworking these guys were, friendly even though they were super busy, AND they got my order right!! You have regained an old customer!
Kudos to today’s crew!
Atmosphere: 5
Food: 5
Service: 5
Each time i come here, theres always something shifty going on. Customer service is better at a short staffed waffle house. Tonight, one of the employees was wearing a durag. While people in the service line talking loudly spitting all over the food they were preparing. Nasty.
Atmosphere: 1
Food: 3
Service: 1
Always great service, great food! Best subs I've ever had. No matter what city or state I visit Jersey Mikes at!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
I had a poor experience at this location, hoping it was just an off day because I really like JM's
I know it takes a good 5-10 minutes to make a hot sandwich to order, so 10 minutes before I arrived, I placed a phone order. The idea was to arrive at the restaurant with my sandwich already made ahead of time so that I could just eat then leave, because I was short on time. The person said no problem on the phone. I arrive at the restaurant to find they haven't even started on the order at all. Keep in mind this was 30 after they opened in the day, the restaurant had no customers inside. I was the only one, so it's not like they were busy. They should have had plenty of prep time.
I ended up leaving because I didn't have time to wait for them to start the order from scratch. In hindsight, the phone call i made was completely useless, and you can't depend on anyone nowadays. Like guys, it's not that hard to communicate.
I'm not interested in getting an AI response to copy-paste this feedback to a manager. I just want the employees to actually attempt not to be mediocre.
Walked in the store and wasn’t acknowledged by any of the 3 people behind the counter. Was in for a pick up. When I got home I realized they made both of my sandwiches entirely wrong. Swapped ingredients including meat and cheese. They were a mess and one was unedible.
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