Jersey Mike's Subs

1257 E Higgins Rd, Schaumburg
(847) 517-7000

Recent Reviews

Sort by
Jamie L

The minute I walked in even before I checked the board menu and even before I had made a decision. I was jumped on verbally by the young counter male server. I Ordered a BLT regular on white. bacon was a crumbly over cooked mess well noticeable at unwrapping spilling out of the wrapping. Nasty presentation poor quality food and customer service. Serving lettuce notably rotten. But staff show the lack of interest in quality control and food safety.

Atmosphere: 1

Food: 1

Service: 2

Kaitlyn Czarnecki

They’re not wrong with the female manager seeming like she hates her life but everyone else is super nice and I love their food! I work next to them so they give me an employee discount, love coming here on my lunch breaks!

Atmosphere: 4

Food: 5

Service: 5

Athena Oosthuizen

I went to this location with my friend the other day and I was served by the worker Michelle, my friend ordered a regular and I ordered a mini. I clearly said mini, but Michelle made 2 regulars to make it easier for herself, and charged me for a regular without asking. She is often there when I come in, and she always makes the environment very negative, I don’t think I’ve ever seen her smile, and she always responds to me in a rude tone like she has no interest in speaking to me. As someone who works in costumer service, I know that no matter my mood, I have a smile on my face whenever I am helping a costumer, so I don’t understand how she, as someone who has worked there often for a while, doesn’t have proper costumer service etiquette. Please handle this situation accordingly.

Atmosphere: 1

Food: 3

Service: 1

Fela Cerda

So yummy!! We lived their freshly made sandwiches, perfect for a picnic.

Atmosphere: 5

Food: 5

Service: 5

Athena Godessa

I went to this location with my friend the other day and I was served by the worker Michelle, my friend ordered a regular and I ordered a mini. I clearly said mini, but Michelle made 2 regulars to make it easier for herself, and charged me for a regular without asking. She is often there when I come in, and she always makes the environment very negative, I don’t think I’ve ever seen her smile, and she always responds to me in a rude tone like she has no interest in speaking to me. As someone who works in costumer service, I know that no matter my mood, I have a smile on my face whenever I am helping a costumer, so I don’t understand how she, as someone who has worked there often for a while, doesn’t have proper costumer service etiquette. Please handle this situation accordingly.

Atmosphere: 1

Food: 3

Service: 1

olivia wzorek

I went inside and ordered a sub when what seems to be the manager Michelle interrupted my conversation with another employee and told him to start cleaning the bathrooms while he was making my sandwich. After I got my sandwich, I ate inside and Michelle was barking orders at the employees left and right while she was just sitting on her phone eating snacks. Please get a better manager and help those poor workers. I am furious

Atmosphere: 1

Food: 5

Service: 1

Linda Brown

My husband went to pick up two sandwiches. We placed the order on the phone. Store Manager was not happy, but took the order. I alway's call to place my order. I'm not changing the way I do things. If they can't take my order, I will go somewhere else who will

Atmosphere: 2

Food: 3

Service: 1

Kaitlyn Julian

Ordered ONE sub sandwich for delivery and they took over an hour to even notify me that I wasn't getting my food cause they didn't have the ingredients. I will never be coming here again. Go to a different location if you actually ever want to get your food. I have never experienced this level of unprofessionalism in my life.

Service: 1

Carolina Corona

I only gave a 1 star because I had no choice and had to in order to write a review. This is the worst Jersey mikes I have even been to. The workers here are very unprofessional and very rude. They also do not have and idea what they are doing. They charged us for sandwiches that were never given to us. Then we went back to talk about it and they were telling us that they had given us all the sandwiches which there was no way when we ordered 7 sandwiches and we only got 6. This place needs better management and training on customer service skills/organization.

Caro Corona

I only gave a 1 star because I had no choice and had to in order to write a review. This is the worst Jersey mikes I have even been to. The workers here are very unprofessional and very rude. They also do not have and idea what they are doing. They charged us for sandwiches that were never given to us. Then we went back to talk about it and they were telling us that they had given us all the sandwiches which there was no way when we ordered 7 sandwiches and we only got 6. This place needs better management and training on customer service skills/organization.

Legacy Mindset

There was a guy that came out of the bathroom with dirt all over his clothes and sneezing talking about how May I help you. This guy looked like he was dragged through twenty dumpsters. I politely declined him touching any food. Do yourself a favor and get a new crew because you’re dealing with peoples food.

Atmosphere: 1

Food: 1

Service: 1

Mitch Connor

Overpriced for what you get.

Atmosphere: 3

Food: 3

Service: 3

Aubrey Mueller

Employee was rude and ignorant to me and another customer and lacked overall customer service.

Atmosphere: 1

Food: 3

Service: 1

Angela FK

Shout out to Carson and Diego and the rest of the team for being solid. We’ve been coming here since January since we moved here from Jersey and the guys working have been great!!!

Thanks for the food!

Atmosphere: 5

Food: 5

Service: 5

A Google User

Super friendly and always professional.

Loading...