I am so disappointed in my experience here and I can’t believe in the service I received. I ordered a #6 with oil and vinegar. Got home and realized half the ingredients were missing from the sandwich. I went back and explained the sandwich I ordered was not what I received. I waited a long time for the correct sandwich to find that the oil and vinegar I originally asked for was left off the second sandwich. I went inside to ask that it just be added to the sandwich and instead of doing that, the lady went and got a small cup and gave me a weird jelly like substance in a little cup with a lid and said it was oil and vinegar.. which I don’t think I believe. I will not be returning to this location. To get an order wrong is one thing, everyone makes mistakes.. but to get it wrong twice and then not address that with any level customer service is just not acceptable.
Spring 20
Great service! Thank you Schaumburg team
Atmosphere: 5
Food: 5
Service: 5
Lexi Vassallo
Honestly, this was the worst jimmy John’s sandwich I’ve ever had. I went through the drive thru as i have a newborn and toddler and the worker at the window was texting for about 3 minutes before she even noticed me at the window to take my payment. When i got home, my bread was extremely stale. I called the store and they told me bring the sandwiches back….. absolutely ridiculous. I have to bring my sandwich back just so they can throw them out and remake it? I explained that i didnt have the bandwidth to come back with a newborn and toddler and the store manager said she couldn’t do anything about that. I don’t mean to be a Karen about this, but if you want good neighborhood service, you definitely won’t find it here.
Atmosphere: 1
Food: 1
Service: 1
Bob Dreksler
There sandwiches are great
Atmosphere: 5
Food: 5
Service: 5
Storyteller199062
I’m not sure why this JJ location has such a low rating. I was on a tight schedule today and this location was close. I was greeted nicely when I ordered and the sandwich techs both said hello. I ordered #4 Tom Turkey’s with extra veggies. Both were made exactly how we wanted them and ended up being one of the best JJ sandwiches we’ve had in a long time! The shop was clean, service friendly, sandwiches made fast, fresh and packaged nicely. I’d definitely choose this location as the JJ “go to”!
Jake Haseman
Bad customer service. Waited 10 minutes at the drive thru just to be told to wait some more. Food was not fresh and had brown lettuce. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Chani Ullmann
Choose a different location. Very rude manager. They made the food incorrectly, took over an hour to deliver and forgot many items in the order. Horrible service. Go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Romy Patel
They run out of bread at 8pm. I thought it was a coincidence but it’s happened to me the last 3 times I’ve tried to get a sandwich here. Will stop trying this location.
Atmosphere: 1
Food: 1
Service: 1
Lindsey Bergman
It took an hour to get my food delivered when I live less then half a mile away from the restaurant.
Food: 4
Service: 1
Recommended dishes: Billy Club
Jeff Robertson
Definitely not freaky fast. Clearly door dash orders are more important than people in the store
FRESH bread, turkey, avocado, # 8 sub (my recommendations), BBQ chips, unsweetened tea!!! Great summer picnic, under a shade tree treat! Find your favorite & enjoy!
Atmosphere: 5
Food: 5
Service: 5
Heather Meske
Love jimmy johns wraps! The new firecracker wrap is amazinggggg!
Atmosphere: 5
Food: 5
Service: 5
Adam Domek
This place rarely gets an order correct, complete incompetence.
And Jimmy John's, Yes I already shared my experience through your link. I was offered the opportunity to drive all the way back to the restaurant 3 hours later for the bag of chips that was left out of my order. Not worth my time.
Atmosphere: 3
Food: 1
Service: 1
Brendan
Service was awful.There’s too many other sandwich options around.Just avoid this place.
Atmosphere: 2
Food: 1
Service: 1
Wendy C
I ordered a few weeks ago & an item was missing from my order. So I called & they offered me a generous credit. I ordered again & my order was wrong. In order to use the credit, I had to call in my order, but was put on hold for a long time just to confirm the total price, which was actually incorrect. So my delivery person got a huge tip & I didn't really get a credit. They also didn't include a straw for my drink, which is not a problem on its own, but in light of the two incorrect orders, I'll be ordering elsewhere from now on.
I am so disappointed in my experience here and I can’t believe in the service I received. I ordered a #6 with oil and vinegar. Got home and realized half the ingredients were missing from the sandwich. I went back and explained the sandwich I ordered was not what I received. I waited a long time for the correct sandwich to find that the oil and vinegar I originally asked for was left off the second sandwich. I went inside to ask that it just be added to the sandwich and instead of doing that, the lady went and got a small cup and gave me a weird jelly like substance in a little cup with a lid and said it was oil and vinegar.. which I don’t think I believe.
I will not be returning to this location. To get an order wrong is one thing, everyone makes mistakes.. but to get it wrong twice and then not address that with any level customer service is just not acceptable.
Great service! Thank you Schaumburg team
Atmosphere: 5
Food: 5
Service: 5
Honestly, this was the worst jimmy John’s sandwich I’ve ever had. I went through the drive thru as i have a newborn and toddler and the worker at the window was texting for about 3 minutes before she even noticed me at the window to take my payment. When i got home, my bread was extremely stale. I called the store and they told me bring the sandwiches back….. absolutely ridiculous. I have to bring my sandwich back just so they can throw them out and remake it? I explained that i didnt have the bandwidth to come back with a newborn and toddler and the store manager said she couldn’t do anything about that. I don’t mean to be a Karen about this, but if you want good neighborhood service, you definitely won’t find it here.
Atmosphere: 1
Food: 1
Service: 1
There sandwiches are great
Atmosphere: 5
Food: 5
Service: 5
I’m not sure why this JJ location has such a low rating. I was on a tight schedule today and this location was close. I was greeted nicely when I ordered and the sandwich techs both said hello. I ordered #4 Tom Turkey’s with extra veggies. Both were made exactly how we wanted them and ended up being one of the best JJ sandwiches we’ve had in a long time! The shop was clean, service friendly, sandwiches made fast, fresh and packaged nicely. I’d definitely choose this location as the JJ “go to”!
Bad customer service. Waited 10 minutes at the drive thru just to be told to wait some more. Food was not fresh and had brown lettuce. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Choose a different location. Very rude manager. They made the food incorrectly, took over an hour to deliver and forgot many items in the order. Horrible service. Go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
They run out of bread at 8pm. I thought it was a coincidence but it’s happened to me the last 3 times I’ve tried to get a sandwich here. Will stop trying this location.
Atmosphere: 1
Food: 1
Service: 1
It took an hour to get my food delivered when I live less then half a mile away from the restaurant.
Food: 4
Service: 1
Recommended dishes: Billy Club
Definitely not freaky fast. Clearly door dash orders are more important than people in the store
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
FRESH bread, turkey, avocado, # 8 sub (my recommendations), BBQ chips, unsweetened tea!!! Great summer picnic, under a shade tree treat! Find your favorite & enjoy!
Atmosphere: 5
Food: 5
Service: 5
Love jimmy johns wraps! The new firecracker wrap is amazinggggg!
Atmosphere: 5
Food: 5
Service: 5
This place rarely gets an order correct, complete incompetence.
And Jimmy John's, Yes I already shared my experience through your link. I was offered the opportunity to drive all the way back to the restaurant 3 hours later for the bag of chips that was left out of my order. Not worth my time.
Atmosphere: 3
Food: 1
Service: 1
Service was awful.There’s too many other sandwich options around.Just avoid this place.
Atmosphere: 2
Food: 1
Service: 1
I ordered a few weeks ago & an item was missing from my order. So I called & they offered me a generous credit. I ordered again & my order was wrong. In order to use the credit, I had to call in my order, but was put on hold for a long time just to confirm the total price, which was actually incorrect. So my delivery person got a huge tip & I didn't really get a credit. They also didn't include a straw for my drink, which is not a problem on its own, but in light of the two incorrect orders, I'll be ordering elsewhere from now on.
Food: 4
Service: 1
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