Olive Garden Italian Restaurant

It's ok restaurant. Normal chain restaurant food is ok, price is considerably cheap for dining in. Understaffed restaurants make you wait for service but still nice waiters.

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Chicken Alfredo Pasta, Meat Sauce, Minestrone Soup, Starter Soup, Our Famous House Salad

This is the worst experience that my family and I ever had at this Olive garden in Schaumburg . My family holiday gathering was totally ruined there. Their floor operations were such a disorganized one, and their staff were not trained at all under the dull management. There were two managers there, one of them was very discriminatory and no professional service. The manager person ruined our holiday dining there.
The other manager showed up at very end and he tried to make it up but I rejected to receive the further service politely because our kid was very depressed and crying by the humiliating situation that the MANAGER person (I do not write his name nor describe) did to us. I will file this incident officially to their corporate as well.
Here were what happened below.
We stayed at this location between 1:50pm and 2:28pm and we were obligated to pay the entire bill without having our main foods that we ordered because the manager guy humiliated us in public and pushed us to leave without paying. We were frightened to leave without paying the bill so we gave $50 to the other manager who tried to help.
First, we ordered the drinks and appetizers through the table tablet order system.
Our drinks were never delivered to our table for 15 minutes, so I had to ask one of the waiters at the server’s station. A server brought the drinks with no straws so I went there again and asked for the straws. I asked a different waiter WHO was assigned for our table but she was not sure and nobody showed up another 10min.
One server showed up finally and took our entry orders, but no foods were delivered eventually. Only kid’s meal luckily was made for our boy. Then we explained what happened to the store manager called himself ‘store manager’, he was rushing for something else and said VERY rudely ‘we will assign the server to your table now and make sure our food orders were in.’ Very rude and annoying face. It’s been more than 30min waiting already but we only had drinks and kid’s food. So we decided to leave and we asked him for the bill adjustment. He showed his annoying face AGAIN and very roughly told us ‘Don’t need to pay, just leave.” With his statements, we felt very humiliated and even discriminated by him in public. A few minutes later there is another person called himself ‘he was another manager’ and he apologized what happened and tried to solve the situation. He was showing his professional manner and nicely received our payment but the bill was never adjusted so charged us the full amount.
Again we paid the entire bill including the foods we did not even receive because the previous manager brought us the bill anyways and pushed us to leave. He actually thew the bill to the table and humiliated again. We were thrilled and our kid started crying too.
Finally, the other manger took our payment and persistently apologized to us and we actually left all the changes for him. We strongly hope that this message and complain are delivered to the upper management to improve the local operation at the location and the olive garden’s quality of their services.
I’m writing for the manager and for our kid because he likes OliveGarden.

Atmosphere: 1

Food: 1

Service: 1

I love olive garden and this was no exception

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Our Famous House Salad

My husband and I enjoy the unlimited soup and salad with the delicious pasta dishes. They are always good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Alfredo Pasta, Shrimp, Minestrone Soup

Hey I'm here waiting over 1 hour for pick up food I put my order 5 o'clock to pickup 6 o'clock and nobody answer the phone ,no nobody say nothing and still waiting is good food but to much waiting I hope my food still hot o cold I don't know

Atmosphere: 1

Food: 3

Service: 1

The soup and starter were absolutely amazing but the pasta felt a bit dry.

Atmosphere: 5

Food: 4

Service: 5

My family & I went here for dinner, took 2 “to-go”
meals home. Ate next day, throwing up & constantly running to the bathroom next 2 days.

Followed directions as said on package- food must have been spoiled. Awful, won’t be going back to this location again.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Five Cheese Ziti Al Forno, Lasagna Classico, Tour of Italy, Minestrone Soup

Food was good and service was efficient

Atmosphere: 4

Food: 4

Service: 4

I called on a Monday for a table for 16 on Friday. Big party, I know. So I wanted to give them plenty of notice. I understand 16 is really hard to manage at a restaurant like this, but I never imagined it'd go so badly.

We show up promptly and wait. Wait. Wait. We're seated 25 minutes after our reservation time to a table set for 14. We ask for extra chairs and space to fit our reservation. Manager tells us we'll have to wait another 30 minutes. We squeeze in and take 2 off color chairs from the back. Manager hides from us the rest of the night.

The server was very nice. Good guy that worked his butt off. He was the saving grace. Didn't make a single mistake. They're not paying him enough.

Management, who sent some kid to our table, offered us donuts as an apology. Donuts. No drinks, nothing comped. Donuts. I didn't even know they made donuts.

Absolute rank incompetence from management. Little to no sympathy for their mistake. Manager sent some young kid to try to save the situation instead of dealing with it themselves. Rank incompetence, we could see them hide behind a literal teenager.

Luckily the server was kind and sympathetic. They're clearly letting the wrong people manage the restaurant. Drive an extra 20 minutes to visit any other Olive Garden, or put the kids in charge. They're actually working hard!

Atmosphere: 1

Food: 1

Service: 1

It was great but,they take so much time to bring the food

Just wanted to come on here to say Armando was the best server me and my wife have ever had from any restaurant we have gone

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Five Cheese Ziti Al Forno, Chicken Alfredo Pasta, Calamari, Chicken Soup

They felt rushed. They didn’t offer us more breadsticks soup or salad. When we asked for some breadsticks to take home with our leftovers they said it would cost us extra.

Atmosphere: 1

Food: 4

Service: 1

Great place to have pasta and wine. Great service!!!

Atmosphere: 5

Food: 5

Service: 5

Very beautiful place very beautiful atmosphere service was great just didn’t think too much about the food🫤

Atmosphere: 4

Food: 2

Service: 4

Love the food

Atmosphere: 5

Food: 5