I’ve been coming to this Starbucks for years now and they never disappoint! The team here is very friendly and fast! The drink are always on point even if you get uber specific.
Atmosphere: 5
Food: 5
Service: 5
Samantha Rodwell
UPDATE JANUARY 2025: Not sure if this is just a seasonal thing because, tbh, I haven't paid attention, so I apologize if I'm altogether incorrect here, but on my last trip there (which has been my first in 2 months because, money), and I noticed they have a white peppermint mocha on the menu now. To my recollection, it didn't say anything around it about it being a seasonal feature or for a limited time only, and granted, it was 5am and I was still rubbing the sand outta my eyes, but I don't recall there being a lot of red and green fanfare surrounding its depiction, so.....my gathering was that it's a very, very welcome new menu item. And I say this because it's almost exactly what I get every time I go, and I know I'm not the only one. (I just juice it up with extra shots...I'm a bit of a caffophile) So, if it's a permanent addition, h311 yes, 'cause it's about darn time! If I'm wrong and it's just a seasonal thing and my half-asleep brain-eye connection didn't make that pickup, well, please forgive this avid white peppermint mocha lover, if you would, and thank you for your time! =)
UPDATE JUNE 2024: Since the huge renovation project they did both inside and a bit on the outside, it appears and feels like everything flows more smoothly and quickly. Being now, a pickup only on the inside, I think, has made the process of getting thru here quickly as a customer, faster and more efficient than before. It STILL sucks, however, that during peak busy times, it seems nobody can get in or out of the parking lot or into the drive thru lane without things somehow turning into a total clusterfvcx. I hesitate to say this since I feel like I see one on every busy corner already, but I think the ONLY way to alleviate this issue is by opening another location in the very near vicinity, so customers don't feel like they're suddenly driving to a foreign country, even if only an extra 2 blocks, to get their mochaccinos. Other than that, still stellar service, and if district management is reading this, DO NOT EVER EVER GET RID OF KAREN AT THIS LOCATION, AND GIVE THIS WOMAN A RAISE AND A HALF — SHE WORKS HER AAAASSSSS OFF!! Thank you 😊
Old review: I've never encountered a single grumpy employee here in the several years I've been coming here, and only once or twice has my order been wrong. And when it has, they've fixed it for free. I only rate with 4 stars instead of 5 because when drive thru lines get long, their speed of service really slows down. I've been stuck there with cars in front of and behind me for more than 30 minutes on more than one occasion before. And while I understand prices are set by corporate, upcharges for certain things shouldn't be as much as some of them are.
Parking: The lot is RIDICULOUS. If you ever want to go to this location before you need to be somewhere on time (like work in the morning, for example) allow yourself an extra 30-40 minutes purely for the time it'll take to finagle your way thru the lot and drive thru. And I'd strongly, STRONGLY advise entering on the end off the frontage road and NOT from Golf Rd where the exit of the drive thru comes out, because since the line often ends up leading out ONTO and wrapping around the frontage road entrance, entering from Golf only hinders the flow of traffic coming out of the drive thru area trying to leave accessing Higgins, and it ticks people off cutting in line when others have been waiting their turn patiently for 15+ minutes just to get INTO the lot, let alone up to the speaker to place their orders.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cheese Danish
Lori Pacovsky
I just stopped in to get my coffee and there was an Orkin guy spraying pesticides all over the store WHILE customers were there and the workers were preparing orders. I’m disgusted and disturbed about what myself and others were exposed to. I’m contacting the health department. Even the Orkin website says to remain out of any sprayed areas for several hours. HORRIBLE
Nikunj Patel
The staff is rude James needs to be fired
Someone needs do something. I agreed with hannah
Atmosphere: 1
Food: 1
Service: 1
Kendra
Good place, flavor and quality of my drinks varies depending on location, being the only bummer
Jess BoYd
Good coffee and all the stuff are so nice Thank you
Atmosphere: 5
Food: 5
Service: 5
noelia calderon
It was fine,but no more red caps by 3pm 🙁🙁
Michael Poulos
Drinks were made to order. Staff is asleep at the wheel. Service, service service... too many employees walking around, not talking to customers. Had interrupt chat time 2x to get a drink and then again to get food on a pre order. I am afraid it's the world we live in. Makes more sense not to pay $8 for this new normal.
Atmosphere: 2
Food: 4
Service: 1
Amalia berenice Rangel perez
Exquisite nutty coffee
Atmosphere: 5
Food: 5
Service: 5
hannah koppe
Drinks are GOOD when they want to listen to the order but the staff is RUDE!!!!! The least joyful Starbucks I’ve ever been to, which is surprising since their cafe isn’t open & all they have to worry about / communicate with are drive through customers.
I’m saying this as a 25yr old in customer service myself & seeing it’s mainly kids and young adults there as well I just don’t understand how you work a customer based job and can be so rude all the time. Have some integrity for your job.
I’ve been coming to this Starbucks for years now and they never disappoint! The team here is very friendly and fast! The drink are always on point even if you get uber specific.
Atmosphere: 5
Food: 5
Service: 5
UPDATE JANUARY 2025:
Not sure if this is just a seasonal thing because, tbh, I haven't paid attention, so I apologize if I'm altogether incorrect here, but on my last trip there (which has been my first in 2 months because, money), and I noticed they have a white peppermint mocha on the menu now. To my recollection, it didn't say anything around it about it being a seasonal feature or for a limited time only, and granted, it was 5am and I was still rubbing the sand outta my eyes, but I don't recall there being a lot of red and green fanfare surrounding its depiction, so.....my gathering was that it's a very, very welcome new menu item. And I say this because it's almost exactly what I get every time I go, and I know I'm not the only one. (I just juice it up with extra shots...I'm a bit of a caffophile)
So, if it's a permanent addition, h311 yes, 'cause it's about darn time! If I'm wrong and it's just a seasonal thing and my half-asleep brain-eye connection didn't make that pickup, well, please forgive this avid white peppermint mocha lover, if you would, and thank you for your time! =)
UPDATE JUNE 2024:
Since the huge renovation project they did both inside and a bit on the outside, it appears and feels like everything flows more smoothly and quickly. Being now, a pickup only on the inside, I think, has made the process of getting thru here quickly as a customer, faster and more efficient than before. It STILL sucks, however, that during peak busy times, it seems nobody can get in or out of the parking lot or into the drive thru lane without things somehow turning into a total clusterfvcx. I hesitate to say this since I feel like I see one on every busy corner already, but I think the ONLY way to alleviate this issue is by opening another location in the very near vicinity, so customers don't feel like they're suddenly driving to a foreign country, even if only an extra 2 blocks, to get their mochaccinos. Other than that, still stellar service, and if district management is reading this, DO NOT EVER EVER GET RID OF KAREN AT THIS LOCATION, AND GIVE THIS WOMAN A RAISE AND A HALF — SHE WORKS HER AAAASSSSS OFF!! Thank you 😊
Old review:
I've never encountered a single grumpy employee here in the several years I've been coming here, and only once or twice has my order been wrong. And when it has, they've fixed it for free. I only rate with 4 stars instead of 5 because when drive thru lines get long, their speed of service really slows down. I've been stuck there with cars in front of and behind me for more than 30 minutes on more than one occasion before. And while I understand prices are set by corporate, upcharges for certain things shouldn't be as much as some of them are.
Parking: The lot is RIDICULOUS. If you ever want to go to this location before you need to be somewhere on time (like work in the morning, for example) allow yourself an extra 30-40 minutes purely for the time it'll take to finagle your way thru the lot and drive thru. And I'd strongly, STRONGLY advise entering on the end off the frontage road and NOT from Golf Rd where the exit of the drive thru comes out, because since the line often ends up leading out ONTO and wrapping around the frontage road entrance, entering from Golf only hinders the flow of traffic coming out of the drive thru area trying to leave accessing Higgins, and it ticks people off cutting in line when others have been waiting their turn patiently for 15+ minutes just to get INTO the lot, let alone up to the speaker to place their orders.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cheese Danish
I just stopped in to get my coffee and there was an Orkin guy spraying pesticides all over the store WHILE customers were there and the workers were preparing orders. I’m disgusted and disturbed about what myself and others were exposed to. I’m contacting the health department. Even the Orkin website says to remain out of any sprayed areas for several hours. HORRIBLE
The staff is rude James needs to be fired
Someone needs do something. I agreed with hannah
Atmosphere: 1
Food: 1
Service: 1
Good place, flavor and quality of my drinks varies depending on location, being the only bummer
Good coffee and all the stuff are so nice Thank you
Atmosphere: 5
Food: 5
Service: 5
It was fine,but no more red caps by 3pm 🙁🙁
Drinks were made to order. Staff is asleep at the wheel. Service, service service... too many employees walking around, not talking to customers. Had interrupt chat time 2x to get a drink and then again to get food on a pre order. I am afraid it's the world we live in. Makes more sense not to pay $8 for this new normal.
Atmosphere: 2
Food: 4
Service: 1
Exquisite nutty coffee
Atmosphere: 5
Food: 5
Service: 5
Drinks are GOOD when they want to listen to the order but the staff is RUDE!!!!! The least joyful Starbucks I’ve ever been to, which is surprising since their cafe isn’t open & all they have to worry about / communicate with are drive through customers.
I’m saying this as a 25yr old in customer service myself & seeing it’s mainly kids and young adults there as well I just don’t understand how you work a customer based job and can be so rude all the time. Have some integrity for your job.
Service: 1
Restaurantji Recommends
Fast and friendly. Good iced coffee and hot breakfast egg bites.
Food: 4
Service: 4
No rest room for customers
Service: 1
My coffee was perfect!
Atmosphere: 4
Food: 5
Service: 5
Went there and a female work was there to adjust her apron and took forever. Couldn’t even greet the customer. Very rude.
Went there and a female work was there to adjust her apron and took forever. Couldn’t even greet the customer. Very rude.
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