Wingstop #1877 5045 Junipero Serra Blvd
Staff who prepared the food needs to be attentive to customer orders to prevent swithing of order. it is very inconvenient to wait 30 minutes for the order, drove home back and forth, waste gas and wait another 15 minutes to straighten up the order. Staff who prepared the food never apologize as if nothing happens. Staff needs more training in customer service if corporate wants the business to step up to a new level.
Jay Woodworth
Wings where gummy no crisp whatsoever. Sad when your fried corn is the best thing on the menu! Should call it corn stop!
Rade Bozovic (Rade)
Great service, great employees, aamir was a great worker and very helpful!
Atmosphere: 5
Food: 5
Service: 5
Monserrath Alatorre
Really sweet staff and fast service, food came out crispy and hot!
Atmosphere: 3
Food: 5
Service: 5
Greg
I’m back again to say keep of the good job, Fatima, Adam and Amir they keep me coming back for more always makes sure im satisfied with my other thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Chicken Sandwich, French Fries, 10 Wings, 10 PC Wing Combo
Bori Boop
These people are weird
Atmosphere: 3
Food: 5
Service: 3
Dee Amos
So the manager took care of my order after I had a mistake very well taken care of would be coming back here again really appreciate it 5 star
Atmosphere: 5
Food: 5
Service: 5
Autumn Marino
the customer service was excellent and the food was all fresh
Atmosphere: 5
Food: 5
Service: 5
Lou Mou
Fatima is really amazing
Atmosphere: 5
Food: 5
Service: 5
Abdul Darayyad
This Wingstop is honestly one of the best I’ve been to. The food came out fresh, hot, and full of flavor—exactly how Wingstop is supposed to be. Everything tasted on point.
But the highlight was Alyssa. She was super friendly, patient, and made sure the order was perfect. You can tell she actually cares about customer service. She went above and beyond and made the whole experience way better.
If you pull up to this location, ask for Alyssa—she’s the reason I’ll definitely be coming back.
I can’t stand food places that treat customers like they are terrible awful humans for ordering too close to closing time. They refused to fulfill my DoorDash order because it was too close to closing, and I didn’t find out until a half hour later when DoorDash let me know my order was cancelled.
Inexcusable.
Service: 1
Robert Ramirez
Terrible place to get wings at. I got sick to my stomach after I picked up my order this morning. Manager on floor this morning was very rude and unprofessional, after requesting some clarification to my order. On the 5 min I was there picking up my order, I saw more than 4 violations to food safety. Handwashing procedures not followed as well as cross contamination. I’ll be requesting health department to check this location out.
Atmosphere: 1
Food: 1
Service: 1
Kristina Nikitina
This location needs attention from upper management. Today I came to pick up a delivery order as a DoorDash driver, and the worker gave me an empty glass telling me what do I need to fill it up with. When I made sure that she wants me to be the person who fill it up - I explained that this is out of my competency and more over - a Health and Safety Policy violation. It’s a restaurant’s responsibility to prepare and pack the order, including drinks. Not mine. Just because they don’t want to do their job all the way to the end, doesn’t mean I’m gonna violate the correct procedure and do it for them. She took away the order telling me that I’m not gonna have it in that case if I’m not gonna do something I’m NOT SUPPOSED TO DO. That’s just insane.
I had to cancel the order, lost my money and time, my acceptance rate dropped. In a couple minutes, not being able to find feedback source myself, I came back to the store politely asking for a manager or a complaint contact. She refused to provide anything, saying that the general manager was not in the store and told me to “call DoorDash if I want.” She said she wouldn’t do anything because they were busy.
The most shocking part? By the end I realized she was actually the store manager herself. While she was calling a DoorDash, and me thinking that this call gonna get it resolved, another worker came to the front of the house, asking what do I want to accomplish by that. Which in my opinion was obvious that I was trying to get a complain contact. The answer was that I can just leave a complaint at the franchise and not taking everybody’s time, that’s they always handling delivery orders like that. Well… I’ll let other people be the judge of how proper this procedure is. Not to be personal. All I’m gonna say is that the professionalism, costumer service, and problem solving abilities, that the customer would like to experience with the management - was not there.
I found where I can leave my feedback myself, and here I’m. The workers was calm, nothing rude was said. Just to be fair from my side to the end. But this kind of management behavior shouldn’t represent the brand, it’s embarrassing.
Johnnyboy
Wonderful People, they are really friendly & The food is also wonderful The theme fits to the Franchise
Atmosphere: 5
Food: 5
Service: 5
S K
This place is terrible. They rip you off on prices. It will say one thing on the website and when you go to order they add several dollar onto it. Complete rip off. Do not go. I’d give 0 stars if I could.
Wingstop #1877 5045 Junipero Serra Blvd Staff who prepared the food needs to be attentive to customer orders to prevent swithing of order. it is very inconvenient to wait 30 minutes for the order, drove home back and forth, waste gas and wait another 15 minutes to straighten up the order. Staff who prepared the food never apologize as if nothing happens. Staff needs more training in customer service if corporate wants the business to step up to a new level.
Wings where gummy no crisp whatsoever. Sad when your fried corn is the best thing on the menu! Should call it corn stop!
Great service, great employees, aamir was a great worker and very helpful!
Atmosphere: 5
Food: 5
Service: 5
Really sweet staff and fast service, food came out crispy and hot!
Atmosphere: 3
Food: 5
Service: 5
I’m back again to say keep of the good job, Fatima, Adam and Amir they keep me coming back for more always makes sure im satisfied with my other thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Chicken Sandwich, French Fries, 10 Wings, 10 PC Wing Combo
These people are weird
Atmosphere: 3
Food: 5
Service: 3
So the manager took care of my order after I had a mistake very well taken care of would be coming back here again really appreciate it 5 star
Atmosphere: 5
Food: 5
Service: 5
the customer service was excellent and the food was all fresh
Atmosphere: 5
Food: 5
Service: 5
Fatima is really amazing
Atmosphere: 5
Food: 5
Service: 5
This Wingstop is honestly one of the best I’ve been to. The food came out fresh, hot, and full of flavor—exactly how Wingstop is supposed to be. Everything tasted on point.
But the highlight was Alyssa. She was super friendly, patient, and made sure the order was perfect. You can tell she actually cares about customer service. She went above and beyond and made the whole experience way better.
If you pull up to this location, ask for Alyssa—she’s the reason I’ll definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I can’t stand food places that treat customers like they are terrible awful humans for ordering too close to closing time. They refused to fulfill my DoorDash order because it was too close to closing, and I didn’t find out until a half hour later when DoorDash let me know my order was cancelled.
Inexcusable.
Service: 1
Terrible place to get wings at.
I got sick to my stomach after I picked up my order this morning.
Manager on floor this morning was very rude and unprofessional, after requesting some clarification to my order.
On the 5 min I was there picking up my order, I saw more than 4 violations to food safety.
Handwashing procedures not followed as well as cross contamination.
I’ll be requesting health department to check this location out.
Atmosphere: 1
Food: 1
Service: 1
This location needs attention from upper management.
Today I came to pick up a delivery order as a DoorDash driver, and the worker gave me an empty glass telling me what do I need to fill it up with.
When I made sure that she wants me to be the person who fill it up - I explained that this is out of my competency and more over - a Health and Safety Policy violation. It’s a restaurant’s responsibility to prepare and pack the order, including drinks. Not mine. Just because they don’t want to do their job all the way to the end, doesn’t mean I’m gonna violate the correct procedure and do it for them. She took away the order telling me that I’m not gonna have it in that case if I’m not gonna do something I’m NOT SUPPOSED TO DO. That’s just insane.
I had to cancel the order, lost my money and time, my acceptance rate dropped.
In a couple minutes, not being able to find feedback source myself, I came back to the store politely asking for a manager or a complaint contact. She refused to provide anything, saying that the general manager was not in the store and told me to “call DoorDash if I want.” She said she wouldn’t do anything because they were busy.
The most shocking part? By the end I realized she was actually the store manager herself. While she was calling a DoorDash, and me thinking that this call gonna get it resolved, another worker came to the front of the house, asking what do I want to accomplish by that. Which in my opinion was obvious that I was trying to get a complain contact. The answer was that I can just leave a complaint at the franchise and not taking everybody’s time, that’s they always handling delivery orders like that. Well… I’ll let other people be the judge of how proper this procedure is.
Not to be personal. All I’m gonna say is that the professionalism, costumer service, and problem solving abilities, that the customer would like to experience with the management - was not there.
I found where I can leave my feedback myself, and here I’m. The workers was calm, nothing rude was said. Just to be fair from my side to the end. But this kind of management behavior shouldn’t represent the brand, it’s embarrassing.
Wonderful People, they are really friendly & The food is also wonderful The theme fits to the Franchise
Atmosphere: 5
Food: 5
Service: 5
This place is terrible. They rip you off on prices. It will say one thing on the website and when you go to order they add several dollar onto it. Complete rip off. Do not go. I’d give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
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