One of the few DQ Grill and Chill. Grab dinner and dessert all in one place. Drive through is a hit or miss.
Catherine Black
The staff are kind and super quick. Hope they are paid well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard
Shanna Kessler
Do yourself (and anyone with you) a favor and drive on past. We took our family for icecream after a swim. They were "sold out" of an advertised blissard item, and my son couldn't get a slushie because the machine was broke. The cashier was so rude to me when I asked if I could get brownie bites, not bits, in my blissard. He rolled his eyes and threw up his hands. I asked my husband to please come stand with me, as it made my daughter and I extremely uncomfortable. If I could give this cashier no star, I would.
Erik Bowers
We used an older coupon to get a free sundae with our meal. They accepted the coupon and we paid, but as the cashier was making the sundae we heard the manager or owner berate the employee that we didn't pay for the sprinkles (they took the sprinkles off the order when they added the coupon). The cashier (with the manager standing over her shoulder) came back and apologized saying we didn't pay for the sprinkles. The manager should have told us this herself, but we also would have happily paid extra for sprinkles when we paid for the order. The new management seems unprofessional and stingy, the cashier was perfectly fine, but we likely won't return since the new management seems uncool.
Atmosphere: 3
Food: 3
Service: 1
Scott Maxwell
Food and service was great but the clown outside the establishment scared my 5 year old son into never wanting to go back. What a shame!
Atmosphere: 3
Food: 5
Service: 5
Nicolas Orsborn
Food is good but owners are rude as can be they have attitudes and rush you when trying to order and they dont act like they want to be there.
Ann Wirey
Great way to end the day. We each had ice cream cones and sundaes. Such a great evening for it. Lots of small baseball teams, yet we still had fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard
Joe Ingram
Honestly this is one of my favorite DQ's because I have never experienced anything negative. This is rare. Even if it did happen, I am sure they would make it right.
Honestly this is one of my favorite DQ's because I have never experienced anything negative. This is rare. Even if it did happen, I am sure they would make it right.
Jeff Williams
This franchise is very well run! Service is great, store is clean, food well prepared.I was passing trough and entered the store right at closing time. The manager/owner served us and was obviously a very conscientious person and driven to do things right! I was impressed.
Atmosphere: 5
Food: 5
Service: 5
Miranda Thomas
This Dairy Queen in shelbyville illinois is horrible. They are rude, they don’t clean up, and the food is worth more money than the quality. I went in there with my mother after work one day and I didn’t know what I wanted so I told them one moment please. To which the guy groaned and started talking bad about me in front of me. Then when we finally got our food it was cold fries, watery gravy, and the ice cream came out melted. All I can say is the quality of the Dairy Queen in shelbyville is horrible with the new owners. DO NOT GO THERE.
Janni Scott
It’s hard to order when there’s a language barrier. The owners need to learn some customer service skills. I will not support a business that treats their customers and staff poorly.
Sara Mae Turner
Horrible customer service, I ordered chicken strips, and the chicken was still not cooked , explained that still didn’t do anything about it . Owners are very rude .
Good food
Great food and good
Atmosphere: 5
Food: 5
Service: 5
One of the few DQ Grill and Chill. Grab dinner and dessert all in one place. Drive through is a hit or miss.
The staff are kind and super quick. Hope they are paid well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard
Do yourself (and anyone with you) a favor and drive on past. We took our family for icecream after a swim. They were "sold out" of an advertised blissard item, and my son couldn't get a slushie because the machine was broke. The cashier was so rude to me when I asked if I could get brownie bites, not bits, in my blissard. He rolled his eyes and threw up his hands. I asked my husband to please come stand with me, as it made my daughter and I extremely uncomfortable. If I could give this cashier no star, I would.
We used an older coupon to get a free sundae with our meal. They accepted the coupon and we paid, but as the cashier was making the sundae we heard the manager or owner berate the employee that we didn't pay for the sprinkles (they took the sprinkles off the order when they added the coupon). The cashier (with the manager standing over her shoulder) came back and apologized saying we didn't pay for the sprinkles. The manager should have told us this herself, but we also would have happily paid extra for sprinkles when we paid for the order. The new management seems unprofessional and stingy, the cashier was perfectly fine, but we likely won't return since the new management seems uncool.
Atmosphere: 3
Food: 3
Service: 1
Food and service was great but the clown outside the establishment scared my 5 year old son into never wanting to go back. What a shame!
Atmosphere: 3
Food: 5
Service: 5
Food is good but owners are rude as can be they have attitudes and rush you when trying to order and they dont act like they want to be there.
Great way to end the day. We each had ice cream cones and sundaes. Such a great evening for it. Lots of small baseball teams, yet we still had fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard
Honestly this is one of my favorite DQ's because I have never experienced anything negative. This is rare. Even if it did happen, I am sure they would make it right.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Honestly this is one of my favorite DQ's because I have never experienced anything negative. This is rare. Even if it did happen, I am sure they would make it right.
This franchise is very well run! Service is great, store is clean, food well prepared.I was passing trough and entered the store right at closing time. The manager/owner served us and was obviously a very conscientious person and driven to do things right! I was impressed.
Atmosphere: 5
Food: 5
Service: 5
This Dairy Queen in shelbyville illinois is horrible. They are rude, they don’t clean up, and the food is worth more money than the quality. I went in there with my mother after work one day and I didn’t know what I wanted so I told them one moment please. To which the guy groaned and started talking bad about me in front of me. Then when we finally got our food it was cold fries, watery gravy, and the ice cream came out melted. All I can say is the quality of the Dairy Queen in shelbyville is horrible with the new owners. DO NOT GO THERE.
It’s hard to order when there’s a language barrier. The owners need to learn some customer service skills. I will not support a business that treats their customers and staff poorly.
Horrible customer service, I ordered chicken strips, and the chicken was still not cooked , explained that still didn’t do anything about it . Owners are very rude .