Erika was absolutely awesome! She helped me tremendously with exactly what I was looking for. She gave me multiple options and then wrote notes down for me as well. I could not be happier with my purchase and my expirence. Shout out to Erika! Praise God!
Ivy Archer
I purchase samples from them when they popped up on facebook literally over a year ago and I waited two weeks, never got them, emailed them, they asked me to wait another week even though I could clearly see from the tracking number that they left New Jersey and never went any further. I waited two weeks, because I got busy, still never got them, messaged them back on both email and via their website, never got a response, decided it wasn't worth it but they kept sending me their stupid promotional emails even after I tried unsubscribing. I started reading their reviews and realized that many others had this same issue and that they are known for their poor excuses and customer services, so I rekindled the complaint, was told I'd be refunded, never got it, so I filed a complaint with the BBB which caused them to respond giving me some sorry excuse about how my initial message got lost because it goes to generic customer service (uh, where else would it go?), and then tried to blame the post office for the problem. They said once again they'd refund me. Never got it. Absolutely sickening. I have NEVER had such a bad experience with a company, not even Amazon.
Erica “ErsieD” Danos
I’ve been buying online from Adagio Teas and I love it. Large variety, especially in the area I need which is non caffeinated beverages. While I’m not such a fan of decaffeinated teas like black and green, naturally decaffeinated products such as rooibos, herbs, etc and tisanes are well represented. I also appreciate being able to buy sample sizes as well as large amounts for favorites. The teas are delivered quickly and well packaged. Some accessories seem a bit pricey but most things are good quality. The app is decent and your past purchases and your opinions are stirred for you for future reference. All in all, I recommend them.
Stephanie Andrews
I had an amazing experience at this store, thanks to Erika! From the moment I walked in, she greeted me with a warm smile and made me feel so welcome. She was not only friendly but also incredibly patient and helpful, especially as I had my niece with me. Erika took the time to answer all of our questions, and her positive attitude made shopping a breeze. She went above and beyond to ensure we had everything we needed. It’s rare to find such exceptional customer service, and Erika truly made our visit special. Highly recommend this store and Erika’s fantastic service!
Elizabeth Wimmer
I’ve been ordering tea from Adagio since 2016 and have only had great experiences every time I order. The tea is fantastic and their website is easy to navigate. They keep my order history, preferences and points up to date and apply the points to my order with no hassle, along with any birthday discounts and coupons. My only complaint is that the app never seems to work for me, but I just go to the website and there’s never a problem. Quick delivery and again delicious tea.
Kaila Havelka
i love this place so much, the people here are so nice and the tea selection is amazing!!!! theres so much to choose from. my favorite teas in the world are sold here. also the buy 4 get 1 free deal is so good i literally cant walk out without 5 bags of tea
lizzie
love this tea shop, we were helped by a lovely worker named Erika who shared her favorite teas and the best hidden gems in the store !! we came home with so much tea, thanks so much♡
Gabe Stacey
Showed up 2 separate times (3:20 and 4:30) on two separate days and both times the store was closed during their normal operating hours. The tea is good but it’s too far from the city to have unreliable hours (for me personally). Also I know this is more of a staffing issue than an issue with the service or product. In the end not totally worth it.
Replying to the stores question; I visited around 430-4:40pm on I think Tuesday 4th, and then again today, Tuesday the 11th, around 3:20pm. Thanks for the response!
Molly Sikes
I have been buying from Adagio teas for years and I love and adore them. The packaging is perfect, and being able to make your own blend gives you a freedom of taste and preference that I have not found anywhere else. And it's cute!!
Jazz Coulter
havent gotten my teas yet but for .75 cents for a sample and free shipping im super excited to try new teas
I came here for the first time (literally writing this as I’m leaving the store) and wow!! Ericka is incredible. She has so much information and is so knowledgeable. I will absolutely be returning back. Amazing service and a beautiful store
Leyla
I didn’t get their name but the workers that worked on September 27th were the sweetest! Helped me pick out delicious teas. He was also very passionate about explaining which tea would to best with the current mood. 10/10 would recommend!!
Lexi Raygor
My favorite place to purchase tea! I feel so thankful to live so close and always stop in when I'm at Old Orchard. The staff has always been incredibly friendly, knowledgeable, and generous with their time and the free samples! This place is a must stop for any tea lover!
Katie Horwitz
Every time I've been there this year the workers have been fanatic.
Erika was absolutely awesome! She helped me tremendously with exactly what I was looking for. She gave me multiple options and then wrote notes down for me as well. I could not be happier with my purchase and my expirence. Shout out to Erika! Praise God!
I purchase samples from them when they popped up on facebook literally over a year ago and I waited two weeks, never got them, emailed them, they asked me to wait another week even though I could clearly see from the tracking number that they left New Jersey and never went any further. I waited two weeks, because I got busy, still never got them, messaged them back on both email and via their website, never got a response, decided it wasn't worth it but they kept sending me their stupid promotional emails even after I tried unsubscribing. I started reading their reviews and realized that many others had this same issue and that they are known for their poor excuses and customer services, so I rekindled the complaint, was told I'd be refunded, never got it, so I filed a complaint with the BBB which caused them to respond giving me some sorry excuse about how my initial message got lost because it goes to generic customer service (uh, where else would it go?), and then tried to blame the post office for the problem. They said once again they'd refund me. Never got it. Absolutely sickening. I have NEVER had such a bad experience with a company, not even Amazon.
I’ve been buying online from Adagio Teas and I love it. Large variety, especially in the area I need which is non caffeinated beverages. While I’m not such a fan of decaffeinated teas like black and green, naturally decaffeinated products such as rooibos, herbs, etc and tisanes are well represented. I also appreciate being able to buy sample sizes as well as large amounts for favorites. The teas are delivered quickly and well packaged. Some accessories seem a bit pricey but most things are good quality. The app is decent and your past purchases and your opinions are stirred for you for future reference. All in all, I recommend them.
I had an amazing experience at this store, thanks to Erika! From the moment I walked in, she greeted me with a warm smile and made me feel so welcome. She was not only friendly but also incredibly patient and helpful, especially as I had my niece with me. Erika took the time to answer all of our questions, and her positive attitude made shopping a breeze. She went above and beyond to ensure we had everything we needed. It’s rare to find such exceptional customer service, and Erika truly made our visit special. Highly recommend this store and Erika’s fantastic service!
I’ve been ordering tea from Adagio since 2016 and have only had great experiences every time I order. The tea is fantastic and their website is easy to navigate. They keep my order history, preferences and points up to date and apply the points to my order with no hassle, along with any birthday discounts and coupons. My only complaint is that the app never seems to work for me, but I just go to the website and there’s never a problem. Quick delivery and again delicious tea.
i love this place so much, the people here are so nice and the tea selection is amazing!!!! theres so much to choose from. my favorite teas in the world are sold here. also the buy 4 get 1 free deal is so good i literally cant walk out without 5 bags of tea
love this tea shop, we were helped by a lovely worker named Erika who shared her favorite teas and the best hidden gems in the store !! we came home with so much tea, thanks so much♡
Showed up 2 separate times (3:20 and 4:30) on two separate days and both times the store was closed during their normal operating hours. The tea is good but it’s too far from the city to have unreliable hours (for me personally). Also I know this is more of a staffing issue than an issue with the service or product. In the end not totally worth it.
Replying to the stores question; I visited around 430-4:40pm on I think Tuesday 4th, and then again today, Tuesday the 11th, around 3:20pm. Thanks for the response!
I have been buying from Adagio teas for years and I love and adore them. The packaging is perfect, and being able to make your own blend gives you a freedom of taste and preference that I have not found anywhere else. And it's cute!!
havent gotten my teas yet but for .75 cents for a sample and free shipping im super excited to try new teas
Restaurantji Recommends
I came here for the first time (literally writing this as I’m leaving the store) and wow!! Ericka is incredible. She has so much information and is so knowledgeable. I will absolutely be returning back. Amazing service and a beautiful store
I didn’t get their name but the workers that worked on September 27th were the sweetest! Helped me pick out delicious teas. He was also very passionate about explaining which tea would to best with the current mood. 10/10 would recommend!!
My favorite place to purchase tea! I feel so thankful to live so close and always stop in when I'm at Old Orchard. The staff has always been incredibly friendly, knowledgeable, and generous with their time and the free samples! This place is a must stop for any tea lover!
Every time I've been there this year the workers have been fanatic.
Lots of tea and lots of cost
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