Auntie Anne's

The man in this store not only overcharged me by three dollars in cash, but also filled half a box of candy. I wanted salty but he gave me candy. I will never go to this garbage store again.

I have been here a few times and every time they have been out of pretzels and on a wait to make them. I am not sure what’s going on, but as a place that sells pretzels, I think they should make more pretzels. They’re supposed to be sitting there ready?

My family and I went in for the piggies in pretzel, the guy im front, I think his name was Miguel, so rude and made very condescending comments. My mom asked out of curiosity why they didn’t have much ready and he kept being so rude to her and we ended up talking to other staff, he kept talking under his breath so I did get kinda loud but don’t be rude to my mother who is an older woman. The other staff was helpful and polite. But that guy needs to be removed from there, the manager defended us as customers and he was sent home and should stay home in my own opinion. We still got whatever they had ready and left, but that guy drives everyone away.

If you're hungry and looking for food while shopping at the mall, I’d strongly suggest skipping this place. The customer service is absolutely the worst, with rude staff who treat customers as if they’re doing you a favor or serving free food. The experience felt more like being an inmate than a paying customer. Highly non-recommended due to the provoking and disrespectful behavior. Definitely not worth your time or money.

Atmosphere: 1

Food: 1

Service: 1

I’d give a zero if I could. Ordered online and went to pick up the order. They had nothing ready yet I was still able to order. When I asked how long she said the dough wasn’t even ready yet. Then I asked for a refund and she said it won’t let her. She tried once and then stopped interacting. No help with where I go for a refund, no answer to how long it would be. Called customer service and they will take up to 72 hours to get back to me about it. So I don’t even know if I will get a refund and I still got no food. Ridiculous

Ordered 2 cups of pretzels and 2 drinks, $40. Unreal. I asked the guy if that's right, can I see it on the screen? He said the screen doesn't work and I can't see the receipt until I pay. Just wow. $2 for a dipping sauce that isn't enough for 1/2 an order. Wouldn't even give the cup/dip holder gadget they advertise right on the counter. Auntie Anne's is on my won't go list now. For whatever reason, I was charged 18% tax also. I made sure there was no tip.

Atmosphere: 1

Food: 3

Service: 1

Workers were giving rude looks at customers and talking about them as they walked in. Every single one also had an attitude. Felt very uncomfortable in the store.

Atmosphere: 1

Food: 4

Service: 1

Prices are ridiculous!($8) for a pretzel like they are using pure gold flour!!

Food: 1

Staff was very helpful when I need help, providing a security number, and because of them I retrieved my lost phone! Food was delicious, especially the cinnamon sugar nuggets. Will definitely be coming back

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket

Antwan went above and beyond to provide quick and friendly service. He also went out of his way to make my blonde daughter feel comfortable after a woman made a blonde joke in passing.

Atmosphere: 5

Food: 5

Service: 5

When I went to get myself a pretzel on a sunny weekday in early May, they had two pretzels. Not two varieties, two pretzels. One unsalted, one almond. They told me it would be twenty minutes, I decided to pass. I don’t get it. How can a place devoted to selling pretzels not have pretzels?

Atmosphere: 1

Food: 1

Service: 1

Employee is so rude! Should fix altitude little bit…

Rudest staff ever. They’re always mean and angry for no apparent reason. I don’t understand how they are still employed or even open. I work in the mall and will go out of my way to avoid this location from now on, this is such a disappointment in Auntie Anne’s as a company.

Atmosphere: 1

Service: 1

Rudest staff ever. They’re always mean and angry for no apparent reason. I don’t understand how they are still employed or even open. I work in the mall and will go out of my way to avoid this location from now on, this is such a disappointment in Auntie Anne’s as a company.

Love everything they have in there esp the frozen

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jalapeño & Cheese Pretzel Dog, Sweet Almond, Caramel Dip, Sweet Glaze Dip, Pepperoni Pretzel Nuggets Bucket, Original Pretzel, Cinnamon Sugar Pretzel Nuggets, Salted Caramel Trio