Employee is so rude! Should fix altitude little bit…
Nora Turnowski
Rudest staff ever. They’re always mean and angry for no apparent reason. I don’t understand how they are still employed or even open. I work in the mall and will go out of my way to avoid this location from now on, this is such a disappointment in Auntie Anne’s as a company.
No inventory! Why bother opening if you don't have any pretzels for sale?
Atmosphere: 1
Food: 1
Service: 1
Ashley Roman
The staff is so rude! It was a darkskin woman she was completely ignoring my question! She needs to get fired asap!
C.L-Channel
One of the worser locationsRude staffDip/sauce we got was clearly EXPIREDPretzels were just
Atmosphere: 1
Food: 2
Service: 1
Parish Turner
I’m not sure if they just run out or this location doesn’t sell regular pretzels, but the handful time I visited this location, either in the evening and afternoon. They never have any of the big pretzels, just the bites. They have loads and loads of them. I know it’s not that big of a deal, but there never any in there.
Bright Olonilua
??????
Francisco Becerril
Closes significantly earlier than stated
Partha Jyoti Das
Something wrong at this placeThis doesn’t taste as good as other locationsAnyone can fill it in the first bite
Really disappointing experience here recently. In the middle of a weekday afternoon, Old Orchard was not busy but not empty either; this Auntie Anne's had no pretzels, at all. The associates quoted me 7 minutes, so I returned 7-8 minutes later as my dad and I were excited for fresh pretzels. They kept opening the oven seemingly every minute, and we waited another 10-15 minutes before the pretzels were pulled, dunked in hot oil, and directly put into bags. By the time the pretzel cooled down enough to touch and eat, I noticed a lot of the salt had slid right off and pooled in the oily bag, and was so disappointed with cost, wait, and the quality of the experience I just don't want to come here again.
Angel C
They force you to buy a large!!! Never have any small cinnamon bite cups, but have 15 or more large cups.
Temitope Davies
Terrible customer service, someone stole my money ($500) from a wallet I forgot at the desk and they refused to show video surveillance footage of the incident and they had 3 different stories to the same scenario. Lies.
Dan Valentine
Worst Auntie Anne's ever. $6.22 for an original pretzel. In an outdoor mall, nowhere near a parking lot. They do not carry pretzel dogs. They have mini pretzel dogs, but told me it would be 25 minutes.
Kyle Rozkuszka
Stopped to get a pretzel and drink for my kids at 11:15am on a Saturday. The three ladies behind the counter waved us off and didn’t open the door. We went to shake shack, ate a full meal, walked past and they were doing the same thing to a guy with his kids at 12:30pm. Good luck staying open with employees like that.
Employee is so rude! Should fix altitude little bit…
Rudest staff ever. They’re always mean and angry for no apparent reason. I don’t understand how they are still employed or even open. I work in the mall and will go out of my way to avoid this location from now on, this is such a disappointment in Auntie Anne’s as a company.
Atmosphere: 1
Service: 1
Love everything they have in there esp the frozen
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jalapeño & Cheese Pretzel Dog, Sweet Almond, Caramel Dip, Sweet Glaze Dip, Pepperoni Pretzel Nuggets Bucket, Original Pretzel, Cinnamon Sugar Pretzel Nuggets, Salted Caramel Trio
No inventory! Why bother opening if you don't have any pretzels for sale?
Atmosphere: 1
Food: 1
Service: 1
The staff is so rude! It was a darkskin woman she was completely ignoring my question! She needs to get fired asap!
One of the worser locationsRude staffDip/sauce we got was clearly EXPIREDPretzels were just
Atmosphere: 1
Food: 2
Service: 1
I’m not sure if they just run out or this location doesn’t sell regular pretzels, but the handful time I visited this location, either in the evening and afternoon. They never have any of the big pretzels, just the bites. They have loads and loads of them. I know it’s not that big of a deal, but there never any in there.
??????
Closes significantly earlier than stated
Something wrong at this placeThis doesn’t taste as good as other locationsAnyone can fill it in the first bite
Restaurantji Recommends
Really disappointing experience here recently. In the middle of a weekday afternoon, Old Orchard was not busy but not empty either; this Auntie Anne's had no pretzels, at all. The associates quoted me 7 minutes, so I returned 7-8 minutes later as my dad and I were excited for fresh pretzels. They kept opening the oven seemingly every minute, and we waited another 10-15 minutes before the pretzels were pulled, dunked in hot oil, and directly put into bags. By the time the pretzel cooled down enough to touch and eat, I noticed a lot of the salt had slid right off and pooled in the oily bag, and was so disappointed with cost, wait, and the quality of the experience I just don't want to come here again.
They force you to buy a large!!! Never have any small cinnamon bite cups, but have 15 or more large cups.
Terrible customer service, someone stole my money ($500) from a wallet I forgot at the desk and they refused to show video surveillance footage of the incident and they had 3 different stories to the same scenario. Lies.
Worst Auntie Anne's ever. $6.22 for an original pretzel. In an outdoor mall, nowhere near a parking lot. They do not carry pretzel dogs. They have mini pretzel dogs, but told me it would be 25 minutes.
Stopped to get a pretzel and drink for my kids at 11:15am on a Saturday. The three ladies behind the counter waved us off and didn’t open the door. We went to shake shack, ate a full meal, walked past and they were doing the same thing to a guy with his kids at 12:30pm. Good luck staying open with employees like that.