No contest the greatest Chick-fil-A in the State of Illinois!
The team was so genuinely cheery but also allowing working hard to keep the restaurant clean & stocked!
Well done 👏
Atmosphere: 5
Food: 5
Service: 5
Kelly Bivens
this food is always getting orders correct and is always fast hot and delicious
Atmosphere: 5
Food: 5
Service: 5
Deplorable Rob
It's not too often that I actually look forward to going to a franchise fast food restaurant knowing not only will my appetite be taken care of but that I the customer will be in good hands by possibly the most shining customer service in the history of fast food.
Other than great-tasting boneless chicken that beats out any other popular franchise chicken whether KFC, Popeye's, Brown's, Fry the Coop, Cane's, PDQ, etc........Chick-fil-A reigns supreme above all IMHO.
Delicious food at still fair prices and grade A service in an always spiffy clean dining area. Really couldn't ask for anything more so keep up the exceptional work here, ppl. Hope for continued boomin' business for decades to come for the owner(s).
Atmosphere: 5
Food: 5
Service: 5
Dave Hatz
Drive through order for two kids meals and they don’t give me any chicken. I don’t leave near here, so when I called the restaurant, all I asked for was a refund to make it right.
In the end, I spent another 30 minutes getting my kids dinner a second time at another restaurant 2 hours later (we were on a tight schedule with Saturday activities).
After almost arguing with the manager how “I can’t just come back in”, he finally refunded the bare minimum he could - only the chicken portion of the order. Hardly an apology, and no sense of making the situation right.
Atmosphere: 3
Food: 5
Service: 1
Melisa Twomey
Very friendly and quick service. Very clean to dine in too. All around great experience!
Atmosphere: 5
Food: 5
Service: 5
Yuxuan Zhang
Been here 4 times, not ONCE did i get my orders right.
Caroline Balcerzak
Date of Visit: November 8th Time of Incident: Approximately 3:48 PM – 4:10 PM
This review addresses a severe failure in customer safety. I brought my five- and eight-year-old sons for dinner, and they entered the indoor play area while we waited for our order.
Incident Details: The play area was immediately invaded by five older white male patrons (appearing to be high school age). One of these individuals aggressively slammed his hand on the plastic tube where my five-year-old was playing in, prompting me to intervene and remove my children for their safety.
Upon entering the area, I was immediately surrounded by all five teenagers, who positioned themselves roughly one foot away from me. They proceeded to loudly taunt, heckle, and verbally abuse me with direct, egregious racist slurs. This was not background noise; it was immediate, aggressive, and highly intimidating verbal harassment conducted at extremely close proximity. I felt a legitimate fear for the physical safety of both myself and my young children.
Business Response Failure: I immediately reported the incident to a staff member the moment our food arrived. The staff member appeared genuinely apologetic for the distress we experienced. However, despite the seriousness and nature of the racially motivated harassment and intimidation—which occurred on the premises and involved minors directly threatening a customer—no manager was involved or called to address the situation before we left.
Conclusion: Due to the hostile, frightening, and racially charged environment created by these patrons, I cannot recommend this location. I have documented the time and parties involved and will be pursuing footage and involving local law enforcement to address the criminal aspects of the aggressive harassment and intimidation that took place.
Atmosphere: 1
Kirsten Swank
We love going to this Chick-fil-A for the clean atmosphere and of course the kids area! The kids area is small but perfect for my kids. As a mom I can sit outside and keep an eye on the kids easily! We come regularly and always have had a good time!
Atmosphere: 5
Food: 5
Service: 5
Marcus Boston
Very friendly staff. My only issue was the fries were overcooked. It was too crispy almost burnt I asked to replace the fries but he said they all are cooked the same. I didn't want to cause a commotion so I just accepted what I received.
The staff is friendly and the store is very clean.
Atmosphere: 5
Food: 5
Service: 5
Richie Rich
Place is good with food & everything but when you go here, ( especially in the drive-through) CHECK !! Check your food & make sure that you have everything you ordered because this place always always alwaaaaays! Forgets something when we order..
Food: 4
Service: 2
Genesis Waldron
Staff is friendly per usual. Food was as expected
Atmosphere: 4
Food: 4
Service: 5
TK
Traffic caused here is not worth the cold nuggets and fries I got
No contest the greatest Chick-fil-A in the State of Illinois!
The team was so genuinely cheery but also allowing working hard to keep the restaurant clean & stocked!
Well done 👏
Atmosphere: 5
Food: 5
Service: 5
this food is always getting orders correct and is always fast hot and delicious
Atmosphere: 5
Food: 5
Service: 5
It's not too often that I actually look forward to going to a franchise fast food restaurant knowing not only will my appetite be taken care of but that I the customer will be in good hands by possibly the most shining customer service in the history of fast food.
Other than great-tasting boneless chicken that beats out any other popular franchise chicken whether KFC, Popeye's, Brown's, Fry the Coop, Cane's, PDQ, etc........Chick-fil-A reigns supreme above all IMHO.
Delicious food at still fair prices and grade A service in an always spiffy clean dining area. Really couldn't ask for anything more so keep up the exceptional work here, ppl. Hope for continued boomin' business for decades to come for the owner(s).
Atmosphere: 5
Food: 5
Service: 5
Drive through order for two kids meals and they don’t give me any chicken. I don’t leave near here, so when I called the restaurant, all I asked for was a refund to make it right.
In the end, I spent another 30 minutes getting my kids dinner a second time at another restaurant 2 hours later (we were on a tight schedule with Saturday activities).
After almost arguing with the manager how “I can’t just come back in”, he finally refunded the bare minimum he could - only the chicken portion of the order. Hardly an apology, and no sense of making the situation right.
Atmosphere: 3
Food: 5
Service: 1
Very friendly and quick service. Very clean to dine in too. All around great experience!
Atmosphere: 5
Food: 5
Service: 5
Been here 4 times, not ONCE did i get my orders right.
Date of Visit: November 8th
Time of Incident: Approximately 3:48 PM – 4:10 PM
This review addresses a severe failure in customer safety. I brought my five- and eight-year-old sons for dinner, and they entered the indoor play area while we waited for our order.
Incident Details:
The play area was immediately invaded by five older white male patrons (appearing to be high school age). One of these individuals aggressively slammed his hand on the plastic tube where my five-year-old was playing in, prompting me to intervene and remove my children for their safety.
Upon entering the area, I was immediately surrounded by all five teenagers, who positioned themselves roughly one foot away from me. They proceeded to loudly taunt, heckle, and verbally abuse me with direct, egregious racist slurs. This was not background noise; it was immediate, aggressive, and highly intimidating verbal harassment conducted at extremely close proximity. I felt a legitimate fear for the physical safety of both myself and my young children.
Business Response Failure:
I immediately reported the incident to a staff member the moment our food arrived. The staff member appeared genuinely apologetic for the distress we experienced. However, despite the seriousness and nature of the racially motivated harassment and intimidation—which occurred on the premises and involved minors directly threatening a customer—no manager was involved or called to address the situation before we left.
Conclusion:
Due to the hostile, frightening, and racially charged environment created by these patrons, I cannot recommend this location. I have documented the time and parties involved and will be pursuing footage and involving local law enforcement to address the criminal aspects of the aggressive harassment and intimidation that took place.
Atmosphere: 1
We love going to this Chick-fil-A for the clean atmosphere and of course the kids area! The kids area is small but perfect for my kids. As a mom I can sit outside and keep an eye on the kids easily! We come regularly and always have had a good time!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff. My only issue was the fries were overcooked. It was too crispy almost burnt I asked to replace the fries but he said they all are cooked the same. I didn't want to cause a commotion so I just accepted what I received.
Atmosphere: 5
Food: 3
Service: 5
Good service mind
Clean .
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff is friendly and the store is very clean.
Atmosphere: 5
Food: 5
Service: 5
Place is good with food & everything but when you go here, ( especially in the drive-through)
CHECK !! Check your food & make sure that you have everything you ordered because this place always always alwaaaaays! Forgets something when we order..
Food: 4
Service: 2
Staff is friendly per usual. Food was as expected
Atmosphere: 4
Food: 4
Service: 5
Traffic caused here is not worth the cold nuggets and fries I got
Atmosphere: 2
Food: 2
Service: 4
Pretzel chicken club was good
Atmosphere: 4
Food: 3
Service: 5
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