Scoop Society

Very overpriced for the ice cream. I don’t recommend going unless you want to get robbed.

The coffee is AMAZING and decently priced. The ice cream pricing, is highway robbery. My son got two scoops, it was $12 (he said it was good, but not $12 good). Definitely coming back for coffee. But I wouldn't recommend anyone going for the ice cream, unless you want to pay astronomically high prices.

Ice cream totally delicious. However. Beware. I asked for a kid scoop just with 2 flavors- he proceeded to give me two adult size scoops and then they charge you by the weight. I spent eight dollars on two scoops of ice cream my son’s ice cream was $14 for two scoops just a little bit bigger than mine. How can you charge per scoop when you have no control over how much you actually want? Absolutely insane.

Nice place,lots of selections. Ice cream tasty well made. Coffee and tea also available. Servers friendly and attentive.

The taste is good but prepare yourself to pay lot of money here ! They charged me for 4 scoops and other 2 two : 54$

I was with a friend when we stopped by this place on Saturday night, and the service was honestly terrible. There were no other customers, but the two teen employees were completely ignoring us—just chatting with each other like we weren’t even there. My friend had to call out to them multiple times, and they still didn’t respond. One of them was even eating ice cream and went straight to serving without washing his hands. It was honestly gross and super unprofessional. The whole experience left a bad impression, and I definitely wouldn’t go back or suggest it to anyone.

Very disappointing experience on Saturday night. Few of my friends and I were the only ones in line, but the two teenage employees were too busy talking to each other to acknowledge us. We called them multiple times, but they completely ignored us. It felt like they didn’t care about serving customers at all. Definitely not the kind of service you expect when you're just trying to enjoy some ice cream. Won’t be coming back.

Extremely disappointing experience on Saturday night. The staff, particularly two teenage boys, were completely inattentive and unprofessional. They were more interested in chatting with each other than serving customers, despite there being no one else in line. One of them was eating ice cream and, when finally approached, didn't even wash his hands before serving—an obvious hygiene concern. We had to call them multiple times just to get their attention, and they still showed no sense of urgency or care. Overall, very poor service and unhygienic practices. I won’t be returning and definitely wouldn’t recommend this place to anyone.

2 for almost $29 overpriced ice cream

Amazing... multiple flavors beyond your imagination...
Can taste test ALL OF THEM!

The Cookie Monster was absolutely delicious 😋

Atmosphere: 5

Food: 5

Service: 5

PRO: VERY LARGE SELECTION, GOOD ICE CREAM, CLEAN, COURTEOUS STAFF, COMPLIMENTARY TOPPINGS AND (STARBUCKS) COFFEE

CONS: NONTRANSPARENT PRICING, HIGH PRICE POINT, PAY BY WEIGHT

Everything was fine except for the pricing. They charge by the weight here, which is unusual. One should expect to pay about $7~$8 per scoop. There is a sign advising customers they charge by weight, but the cost is not posted. We had 2 adults and 2 kids (3 regular scoops and 1 kid scoop), and the total was $30.93 after taxes. I do not know how the other offerings are priced (such as sundaes and splits). I recommend you ask about the pricing up front, to avoid sticker shock at checkout.

The pricing is higher than your typical mom & pop ice cream shop. The high price point is somewhat understandable given its premium location (Arboretum of South Barrington), so there's the mall factor. That being said, think concession stand prices at the movies or ballpark.

No complaints on the product side. The ice cream is good, stored well, and there are plenty of choices (they boast having 80 flavors). They sell the Howling Cow brand, which is an excellent ice cream brand. FYI, Howling Cow is also served at many local ice cream shops. I heard they used to serve other brands as well, but was the only brand that I noticed at the time of our visit.

Ice cream toppings and Starbucks brewed coffee are complimentary. The toppings section is a basic DIY set up (various sprinkles, candies, nuts, syrups, etc). Coffee is provided in a self-serve airpot.

Service was good. Young man helping us was courteous and we were served quickly.

The shop was clean and well lit. The seating area is not big, but not tiny either. There were 2 kid sized tables for the kiddos, and they had several regular tables and chairs for us big kids. Ambience was quiet when we were there (Sunday night). The shop has a warehouse-ish feel. The shop is separated but not walled up, so you can see the storage area and all the coolers lined up in back. It wasn't a mess, everything seemed to be well organized.

Despite the pricing, we still enjoyed our visit. Good service and good ice cream, though I'm not sure if I'd go out of my way to visit again. But if you are already out and about at the Arboretum, it is certainly a good option for a treat.

Parking: This is an outdoor mall, set up like main street. There's usually parking in front, but you may have to park further and walk a little bit during peak hours.

Atmosphere: 3

Food: 4

Service: 5

Came here after dinner at Georgio’s, but I hope I don’t come back.

Ice cream is decent, all flavors don’t taste fresh. But the main reason not to come? They converted to a “sold by weight” pricing method. It’s cool, you’re an independent business so do as you wish. But shouldn’t you display the price on a menu board? No pricing whatsoever besides the one displayed on the POS after they weigh the ice cream.

$1.35 an ounce so one scoop comes out to about $7. They don’t even offer a kids scoop, so if you come with a lot of kids, get ready to get robbed lol

Good luck, but I won’t visit again 😊

Atmosphere: 3

Food: 3

Service: 3

The owner was practically yelling at young employee while we were there very disrespectful and should treat them with more respect because he was very nice and helpful to customers. No need to be aggressive with these kids that are learning. Ice cream was good.

Atmosphere: 2

Food: 3

Service: 1

We came here after a movie on Friday night because it was just across the parking lot. It was 10:15 on a Friday night and the sign on the door says open till 11 Fridays, Saturdays and Sundays. Right as we walked up they locked the doors and shut the lights off. I guess I can understand closing early due to slow business but I just feel they should put a sign up maybe? They clearly saw me and made eye contact. I just feel like the right thing to do and proper customer service would have been to serve me. Now that I’m reading the reviews, I’m so glad I didn’t waste my money.

Service: 1

Ice cream was fine, decent quality (but same brand that can be found at other ice cream shops in the area), but for two cups of ice cream we paid $42(!). It’s pay by weight, but they scoop for you and I didn’t see any prices listed anywhere. Felt weird when we checked out asking them to take some out. Not worth the price.

Atmosphere: 2

Food: 2

Service: 3