Potbelly
392 S Randall Rd, South Elgin
(847) 429-9299
Recent Reviews
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Love this potbelly, great service, great sandwiches!!! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
First time at this location but have been to at least a dozen other ones during my travels and I always get a BLTA. The one I got from here only had 2 slices of bacon which was such a minimal amount compared to other locations.
Atmosphere: 5
Food: 2
Service: 5
I love going to Potbelly every now and then. Their food is very good. Flavorful and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie Cookies, Sugar Cookie, Dream Bar
It's mid at best. The kids working there clearly hate it, food quality is not consistent, and the restaurant is filthy. It's always dead when we go and there's a good reason for that. We only come to this one bc it's the closest--every time we go, we hope it'll be better and we're always disappointed.
Atmosphere: 1
Food: 2
Service: 2
Went in there for lunch during work. Quick service, great sandwich and soup!
Atmosphere: 5
Food: 5
Service: 5
I was dining in at this location recently and while eating I noticed an overwhelming amount of ants crawling under my table. It was disgusting to say the least.
Atmosphere: 1
Food: 4
Service: 5
One day I went into potbelly the sandwich place of a sandwich restaurant/shop. Once I go in the sandwich maker is sandwich making so I don’t bother to ask for a sandwich. Have you ever been sandwichless? Well on this day basically it was the most sandwich I ever had. Hopefully this helps! Mhmmmmmm potbelly sandwich’s taste like bread and sometimes meat if you add it and same with toppings. Have fun sandwich eating to the customers. But to the workers beware
Kid-friendliness: Kids
Wheelchair accessibility: This place is very wheelchair friendly of the places that wheelchairs go people are nice?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Peppers Jar, Dream Bar
Amazing shop. My family visits often and the friendly staff and delicious food are what keeps us coming by back.
Atmosphere: 5
Food: 5
Service: 5
Ordered two sandwiches on the app both were made wrong. Wrong bread, wrong toppings. Nothing more disappointing than ordering a vegetarian sandwich and getting meat. Didn't notice until I got home.
I enjoy Potbelly. No matter where I go, it tastes the same. Until my experience at this location. My sandwich, cookies as well as the service was dry and stale. I hadn’t eaten all day and I was ready for it. I asked if the cookies were fresh and was told that they were so I left, ate my sandwich which was dry (ordered everything on it) but was too tired to drive back for a remake. Then I got to my cookies and they were old, dry and stale. I drove back tired. When the manager came out to issue my refund, instead of an apology I received an admonishment as if I was lying. I couldn’t believe it. Do better. I won’t ever go to this location again.
Food: 1
Service: 1
Restaurantji Recommends
Recommended delicious
Food is always great here! Staff are really friendly and helpful! Keep on keeping on!!
Atmosphere: 5
Food: 5
Service: 5
Potbelly workers on Monday march 20 were absolutely amazing. They greeted me and prepared my food fresh and hot. Great experience
Had the chicken soup. It was awful. It’s the consistency of mashed potatoes. I’ll never eat here again.
Enjoyed our first visit to Potbelly's since before the pandemic. Excellent service. Every employee double-checked our preferences on our food. So it was exactly as ordered.Good sandwiches with several choices for vegetarians. We appreciated that the price is discounted if you don't have meat, such as on the mediterranean.I'd forgotten how thick the bread is, so the sandwich seemed a little dry. Next time I'll have them add more toppings.Seating area was clean. Also one of two trash bins included place to recycle bottles or cans, which was a nice surprise.
Atmosphere: 5
Food: 4
Service: 5
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