Popeyes Louisiana Kitchen

Rude younger employees . No welcome or anything just bad customer service and it’s always the night shift .

Atmosphere: 2

Food: 4

I can't believe that I'm giving this place 5 stars. I've been in the area for 25+ years and I've had horrible experiences in past years. Now it's been so much better lately. I guess my last 5 visits had been great. I went years without coming to this Popeyes, again, because of bad experiences. Recently decided to give this place another chance. Food has been very good. No old, dry chicken. Also, the lady that's taking the lead at the counter (I wish I knew her name) is very pleasant and professional and efficient. Great job! Great comeback story. Keep up the good work!

This Popeyes is burnt up I mean, literally the Cook they got back there cooking burnt chicken because the grease is burnt because somebody didn’t drop the shorten in the night before so all of the chicken tastes burnt. The cook is a new cook.

Atmosphere: 1

Food: 1

Service: 1

Went to popeyes in South Holland and purchased the two can dine along with 12 boneless wings. Chicken was burnt in old grease. The boneless chicken was tuff like it had been sitting under a heat lamp for days. The sad part is I asked for everything to be dropped fresh and waited 15 minutes for fresh food. They still gave me old chicken. Will not return it was a waste of money. The floor are greasy and the area were they fix the food was nasty. No one had on hair nets. This is very sad. If I could give zero stars I would. Each time I have went to this location the food is always terrible no matter what I have order. Quality has went down. Guess I have to go to Louisiana to get the real deal, cause this is not it.

Atmosphere: 1

Food: 1

Service: 1

This place needs to be shut down indefinitely and I’m looking to contact everyone possible to make it known the people running this establishment are beyond unprofessional and everyone needs to be terminated immediately it’s never ok to cause a confrontation with a customer when it comes to their money which is how you, as an employee, get paid it’s proper etiquette to return a customer’s change and then proceed BAU….. the women here are very ignorant and have no customer service skills at all and also shorted me $5 I’m going up the chain of command and will seek a civil suit against this business SMH…..

Atmosphere: 1

Food: 1

Service: 1

I love it

Atmosphere: 5

Food: 5

Service: 5

Meisha and the crew tonight customer service was amazing! Everything was hot! Thank you guys!

Food: 5

Service: 5

Customer Service Was Awesome

Atmosphere: 5

Food: 5

Service: 5

Ordered from the app and they didn't have some of the items. I asked for a refund and they said they couldn't give me one, I would have to go through the app. Well, after days of waiting for a response because they said they needed to review what happened, they closed my requests saying it's been too many days and because of that I couldn't get a refund. Popeyes just out here false advertising items and making it so you can't get a refund.

Atmosphere: 1

Food: 2

Service: 1

I have been to this Popeyes so many times and been disappointed. I preordered my food through the app last week and when I got there they were waiting on mild. How do you always run out of the one thing you sell. Literally every time I order I have to wait for them to bring food out to the parking lot. There is always the same type of young lady working there. Someone with no personality or customer service skills, it’s terrible. I’m waiting on my food and I almost every car that goes through drive has to pull around and wait for food. I notice a car that has been sitting before I pulled up but still waiting. I then see an older gentleman with gray Shirley temple curls get out the back of the car and dispose of several beer bottles. He is actually the cook!!!!!! I’m finally done, I will never go back and currently trying to convince my mom to not visit this location either. Shame on whoever is managing this location. We need to do better in our community, prices are higher but services is lower. I know this review will not change anything but I will not be back to see

Atmosphere: 1

Food: 2

Service: 1

Didn't have what I order online didn't tell me. I go get my food see that it's missing called no answer. Went back up there oh we don't sell that anymore., she didn't tell you.

Atmosphere: 1

Food: 1

Service: 1

Ordered a 5 piece tender, got a 3 piece... asked for just tenders and fries, the server still asked 3 times what i wanted to drink... I asked for BBQ sauce, they have me ranch... These people are SLOW, or they just don't pay attention at all! I'm so pissed because I got my order to go, and just realized my order was all messed up once I got back to my destination.

Atmosphere: 2

Food: 2

Service: 1

I had two different people take my order I ordered the 5 Freddy special my ice tea was thick like syrup it was a dark skinned young cashier that took my order she said to pull around because my cheese curds was still cooking I waited for 20 minutes I pulled back around to ask for the rest of my order and the male staff said he so sorry I can give you extra box of cheese curds the cashier that took my order forgot and was holding a box that was terrible service

Atmosphere: 1

Food: 1

Service: 1

Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Second time I’ve had a bad experience with this location. Someone said curse words on the speaker in the drive thru, long wait times and I was told to drive around and wait in the parking lot for my food and no one brings it out so I still have to walk in and get it.

Service: 1