Arby's
3009 S Dirksen Pkwy, Springfield
(217) 529-8766
Recent Reviews
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Decent but good lord get your employee some help! One womam doing everything! I didn't even see another worker! If she has to do it all then pay her multiple peoples' wages.
The service was very good. The employees were very friendly even though it was an hour before closing time.
Atmosphere: 4
Food: 5
Service: 5
Greated by the cooks as soon as i walked in and the man at the register was also bery nice
Atmosphere: 5
Food: 5
Service: 5
Hot and ready. WONDERFUL service, thank you! It's nice when people care about their job
Atmosphere: 5
Food: 5
Service: 5
No service. Stood at counter for several minutes waiting on employee to get off the chair in back and just sitting on phone. Knocke ed on counter several times with no response
Atmosphere: 1
Service: 1
This place really needs more diversity, equality, and inclusion. Management not so great when it comes to staffing. No longer coming to the store due to the inequality.
Atmosphere: 1
Food: 3
Service: 2
Best Damn Arby's I've ever been to! Nothing but the best for there customers! Been going back for three straight months now when I'm in town. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Went through drive up - when 4 items cost you $27, you hope to get all your items. Guy at drive up handed me order- I looked in real quick asked for arbybsauce and Marina sauce- bright back Marina sauce- I again asked for arbybsauce- brought it back again- I drove off- hot home- missing a sandwich- tried calling 3 x on my way back to let them know I was coming back, no answer. 15 mins to drive back. manager in lobby on phone- I asked her if she was the manager? She said yes, I know why your heat- you drive off before he could tell you 2nd sandwich was still being sliced- then yelled for them to make me another one- I said I hope you can understand why I’m frustrated- he never told me he was waiting on the second sandwich- she was yelling at me to stop yelling at her- canceled my sandwich, refunded my money- acted like I grabbed it from her!! She was waiting and egging me on for a fight! I told her she had no business in management- she threatened me and said she would follow me into the parking lot!! Followed me to the door while still hurling threats! I understand customers can be out of line but this manager was out of line! Never will I spend another dime there!!!
Service: 1
Tried the new brisket sandwich. Fattiest brisket ever.
Atmosphere: 3
Food: 1
Service: 4
Noticeably clean, and the people working there actually seemed to be enjoying themselves. Bathroom was spotless and all the sauces were full and even had to-go packs. Pretty solid Arby's experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Gyro, Reuben, Roast Beef Gyro
Restaurantji Recommends
Pulled into drive thru 9pm. They don’t close until 10pm. No one answered and no one was visable in the store when I drove around. All lights on. I am guessing employees just hid away to ignore customers and pretend they are closed
I don’t know what’s going on at this location, but the last three times I’ve gone my total has been a whole number with no change. Plus, I don’t get a receipt anymore. If you ask me, something shady is going on here.
Atmosphere: 2
Food: 4
Service: 1
Pulled up in the drive thru at 10:10 am , sat there for 5 minutes and noone ever talked to us so we decided to go inside. First thing they had no carbonated drinks. Which is fine I'll take water. Ordered the number 1 , it's the cheddar and roast beef. I think because they had no soda they assumed I didn't want the meal so just gave me the sandwich. I don't know what's going on at this store but I don't recommend going.
Atmosphere: 2
Food: 3
Service: 1
Do not eat at the capitol city location as the meat is pink.arbys
Bloody and rare
.I took 2 bites and they refused another sandwich..never had problem at west end and meat is cooked..manager female.not very nice ..avoid!!!!
I liked everything about this place. Rang their bell as well.. ✨️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
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