Arby's
3201 Northfield Dr, Springfield
(217) 523-7388
Recent Reviews
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Went through drive through and the kid on the other end didn't get my order twice had to go in for them to get it right. If I ask for something listen don't just give out random food your not that busy. Won't be coming back to this location
Atmosphere: 1
Food: 3
Service: 1
Poor customer service… No please, thank you or sorry for messing our order up. I had to go through drive-thru a second time because an item was missing. Teach your employees how to say please, thank you and sorry… it’s basic customer service skills.
Atmosphere: 1
Food: 3
Service: 1
Stickiest floors, feels like walking on fly strips. Food is great but makes you think
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Roast Beef, Arby's Signature Sandwiches
Tired food, tired service, used to be better.
Atmosphere: 2
Food: 3
Service: 3
Too high
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Curly Fries, Roast Beef
No roast beef and no chicken. Please order more meat next time you order your supply for your restaurant. 2 pm in the afternoon and your out of meat. Come on you have to do better.
I just ordered med fry and then they were not fresh. I really don't like wasting my money on crappy food. It's way to expensive. Almost $4 for french fries.
Atmosphere: 2
Food: 2
Service: 2
Cold fries, microwaved sandwiches
Atmosphere: 1
Food: 1
Service: 2
Enjoyed it
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef, Buffalo Chicken Sandwich
Arby's is like McDonald's then you have to pull up and sit next to a garbage can to get your food probably not coming back here anymore
Atmosphere: 2
Service: 1
Wheelchair accessibility: They technically are wheelchair accessible but it is not at all convenient. The door way is JUST big enough for a WC. the you really really have to push to get over the bump in the door way.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Roast Beef, Buffalo Chicken Sandwich
Restaurantji Recommends
The chicken sandwich was old and the bun was as hard as a rock. We went to ask for a new sandwich, but they said they were out of chicken. So the manager asked if I wanted that same piece of chicken with a new bun. I assume he asked me that because he had no clue how to refund my money. Their curly fries were old and cold. The piece of chicken in the chicken wrap was old and crusty, and so was the piece of cheese in it. There were no apologies or anything of the sort, and we were very nice about it. In addition, we were willing to ignore the fact that half the tables were dirty and the bathrooms as well. There was only 1 other customer inside, and it was too early for a dinner rush. We should've left as soon as we saw the fountain soda machine was out of order and they had a ton of food that was already ready. Do not eat here!
40 min wait on food at lunch time on a Saturday I got a refund and left
Atmosphere: 3
Food: 5
Service: 1
Upon arrival, the fast food place was clean and the service was impeccable. I tried the Big Cheesy Bacon Burger and loved it. It was also my first time trying Arby's, and I really enjoyed it!
Atmosphere: 5
Food: 5
Service: 5
My favorite is the roast beef sandwiches. Food is yummy!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Parking: In and out is a snap, and then home to enjoy a tasty meal which have always been delicious as far back as I can remember!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip, Kids Curly Fries, Roast Beef
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