Burger King
1351 S Dirksen Pkwy, Springfield
(217) 753-4763
Recent Reviews
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Just a heads up on the hours of this business:
They close whenever they feel like. Today, they closed just after 7:00 PM, instead of the 1:00 AM time listed on Google.
If I could I would not even leave one star! Such a horrible service! The people at night shifts does not take order or show up, multiple times we went at midnight and they did not show up nor at the window nor at the speaker for drive thru! Very disappointing!!! Close it at 9 of you can’t work the working hours!
I placed a mobile order went through the drive thru for pickup. Was told the drive thru was closed and I would have to come in. Drove back around and parked and went in. The counter person was rude, I left the building and as I was getting in my car, another person went through the drive thru and they took their order and told them to drive to the window........
They where closed and they supposed to be open waste time
Usually when I come here with my daughter I don’t have any issues. But today was different. One of the cooks that was fixing my impossible whopper was Practicing unclean preparation with food. Caught him busting pimples on his face with gloves, then with the same gloves fixing and touching folks food with the hand he was busting pimples with. Gross behavior!!!!!! Had to tell a manager and ask for another impossible to made by another cook. Preferably the manager himself. Which the manager was very understanding. Manager did say something to the guy. # 1 reason you have to make sure you are watching how your food is being prep.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Impossible Whopper
On 10-7-24 at 2:50 in the afternoon i was turned away becouse my truck wont fit in drivethrew. Wont allow customers inside. I wont be back
Atmosphere: 1
Food: 1
Service: 1
Been a long time since I can say I had good customer service at a Burger King...this location is hands down the best..great service and great food
Atmosphere: 5
Food: 5
Service: 5
Ordered whopper that sucked
Always great customer service the management is kind and friendly always getting fresh fries and hot food. One of the only burger kings keeping them afloat. Great job to the staff!
Atmosphere: 5
Food: 5
Service: 5
After i show up and we establish that the order has not gone out yet, we start cookijg chicken and making the food for the delivery. Nobody seems to be paying attention or cares.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
A worker there, I think her name was Gracie, she was the sweetest young lady. She made my whole experience amazing just by her attitude. Best visit I've had there ever! Kudos to Gracie! I sure hope they're moving you up in the company. You sure do deserve it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Chicken Jr, Hershey's Sundae Pie, Whopper Patty
It was ok fast service.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Rodeo Burger
The management is terrible and they should fire them all they make the franchise look bad awful food and bad service.
Atmosphere: 1
Service: 1
Dietary restrictions: They make some accommodations if you ask them to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Chicken Nuggets
Always hot and fresh food and friendly service
Atmosphere: 5
Food: 5
Service: 5
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