Head West Sub Stop

Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!

Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location. I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds. I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem. Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up. It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!

They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier? The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.” Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”

The food was great.

Atmosphere: 5

Food: 5

Service: 5

The BEST subs in Springfield!

Atmosphere: 5

Food: 5

Service: 5

Great spot with lots of good vegan / vegetarian options

Atmosphere: 5

Food: 5

Service: 5

Great food and amazing service.

Atmosphere: 5

Food: 5

Service: 5

Customer service was amazing and the serving sizes are perfect. Would give 10 stars if I could.

Homophobic owners/ managers. Was fired back in August for being gay

homophobic narcissistic boss. who abused workers.

Management is rude to staff, degrading, homophobic

Retaliation of management with homophobic remarks to employees.

I love Head West but this location is consistently disappointing. Food quality is similar, but this location can never get its act together. Staff is pleasant, but always seems puzzlingly overwhelmed. Their collective bewilderment is present whether there are 2 customers or 20 (I’ve eaten their enough to see both sides). A key problem seems to be a lack of communication among staff and with customers. My last visit, picking up an online order took 40 minutes. And when mine and other orders were finally ready, the staff didn’t let us know, even though we all had checked in already (for me, after waiting in line for 20 minutes - for a previously-placed online order). This location lacks any semblance of organization. A real shame since it’s a “flagship” store near the downtown Lincoln sights.

Atmosphere: 4

Food: 4

Service: 1

Good food and the price isn't bad.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Turkey Bacon Ranch

I recently came here to door dash. Two guys were just standing there talking amongst each other. One guy with a reddish beard and the other one dark blonde hair. Im not going to say it’s a color thing. But why as an African American they didn’t say “hello, how are you?” Anything. When other people did come they were very helping and asking them what they wanted. That’s terrible! These guys suck!

Atmosphere: 3

Food: 3

Service: 1