Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!
Joyce Claycomb
The very best chef salad in Springfield and they have 2 sizes.
Atmosphere: 5
Food: 5
Service: 5
Skidmore-Miller Family
Delicious!! Will definitely be back on our next roadtrip for an azing sub.
Atmosphere: 4
Food: 5
Service: 5
Katrina Athay
Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location.
I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds.
I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem.
Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up.
It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
Ed Kar
Ordered a #9 toasted Received a ham onion and pickle sandwich with a very small piece of roast beef on it, cold After removing a good amount of onions the sandwich was eatable but not what I ordered. This location seems to be slacking
Atmosphere: 4
Food: 3
Service: 2
Kimberly Steil Magowan
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier?
The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.”
Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
rabia beşkardeş
Rude employees
Service: 1
Randall Hendrix
The food was absolutely phenomenal!
Samuel Kluge
They do me right every time.
Atmosphere: 3
Food: 5
Service: 5
Gail Godbey
So fast! The best subs ever! I didn't care about sandwich places at all until I came here! DEFINITELY EAT HERE!
Food was great. Ordered a pizza sub and a brownie. Delicious. However one of the workers was mopping by my table and I got seriously cropdusted. I saw her laughing afterwards. I hope it wasn't intentional.
Atmosphere: 2
Food: 5
Service: 3
Christopher Parker
One of the best sandwiches I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Beverly Gibbs
Went to the Jefferson store they don’t greet you leave you standing. Rude gives the wrong food to you. Walks away while you’re paying for your food. Just nasty
Atmosphere: 1
Food: 3
Service: 1
Dustin Ebaugh
Still the best sub I've ever had. I recommend the Italian or the Reuben. Great service. Amazing food!! I can't wait to return to Springfield to have this again!! Got Head West Subs 3 times this trip. :) Just find a location and EAT!!
Atmosphere: 5
Food: 5
Service: 5
Troy Smith
Head West Subs is one of my favorites, I always have to hit them up when I'm in Springfield. Great food, good people, and cool locations.
Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!
The very best chef salad in Springfield and they have 2 sizes.
Atmosphere: 5
Food: 5
Service: 5
Delicious!! Will definitely be back on our next roadtrip for an azing sub.
Atmosphere: 4
Food: 5
Service: 5
Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location. I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds. I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem. Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up. It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
Ordered a #9 toasted Received a ham onion and pickle sandwich with a very small piece of roast beef on it, cold After removing a good amount of onions the sandwich was eatable but not what I ordered. This location seems to be slacking
Atmosphere: 4
Food: 3
Service: 2
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier? The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.” Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
Rude employees
Service: 1
The food was absolutely phenomenal!
They do me right every time.
Atmosphere: 3
Food: 5
Service: 5
So fast! The best subs ever! I didn't care about sandwich places at all until I came here! DEFINITELY EAT HERE!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food was great. Ordered a pizza sub and a brownie. Delicious. However one of the workers was mopping by my table and I got seriously cropdusted. I saw her laughing afterwards. I hope it wasn't intentional.
Atmosphere: 2
Food: 5
Service: 3
One of the best sandwiches I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Went to the Jefferson store they don’t greet you leave you standing. Rude gives the wrong food to you. Walks away while you’re paying for your food. Just nasty
Atmosphere: 1
Food: 3
Service: 1
Still the best sub I've ever had. I recommend the Italian or the Reuben. Great service. Amazing food!! I can't wait to return to Springfield to have this again!! Got Head West Subs 3 times this trip. :) Just find a location and EAT!!
Atmosphere: 5
Food: 5
Service: 5
Head West Subs is one of my favorites, I always have to hit them up when I'm in Springfield. Great food, good people, and cool locations.
Atmosphere: 5
Food: 5
Service: 5
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