I needed to use the restroom before I ordered my food and then a gen z kid with a yee yee hair cut accused me of being homeless.
Atmosphere: 1
Food: 1
Service: 1
Jessica Hackwith
Ordered food online because Google said they was open yesterday 11-9 (Saturday) and I received a email confirming my order and a pick up time. I drove across town to pick it up about 4:45ish and my pick up time was supposed to be at 4:38 and the restaurant was closed with notes on the door about the card reader was having issues and they closed early because of staffing or something of that nature. I am now mad because I have to contact the bank because the email of the number to contact for is Lucas Pizza number and it isn't working it beeps a few times and hangs up showing failed call on my cell. If the business is closed up and temporarily or permanently it should be known and Google will update that info now I have to go through my bank to see about getting my $71.79 back for services I absolutely didn't receive. If I have a online order how many more did as well not to mention the money they was out. The restaurant should of stayed in the mall they would of made it even if it would of been in the food court because if something is good ppl know where to go and it was a bad move to move in my opinion. I am now after this DONE with online restaurant ordering and ordering over the phone or in person.
Tom Gaskins
What happened to Luca's? 2 people working. One making pizza, no gloves, didn't acknowledge me standing at the counter. Got my order from the other employee, I said thank you and she walked away and didn't turn around. Food-wings, so undercooked that it's surprising that they were even warm. After cooking them, not bad. The pizza undercooked as well. After cooking that, it was also good, so at least the pizza is still good.
Atmosphere: 1
Food: 3
Service: 1
Donald Wright
This business is closed. Do not order online; the order will process and you’ll be charged but the restaurant is closed.
Atmosphere: 1
Food: 1
Service: 1
Ct Tt
Placed online order through their website and arrived to find business closed, should have turned off online ordering if you were not going to be open
Marc Sauer
First time I ate here was in 1993. It was my favorite pizza place for years. Really nice ingredients. Dough, cheese and sauce were just perfect. The original owner was an immigrant who put lots of quality into what he made. Fast forward to today. The ingredients are very sub-par. It is not at all the same place that I loved for years. Pizza is all low quality cheap ingredients and SALTY. So salty that I physically feel ill after eating it. They have a chance to turn this ship around. Pretty clear what you have to do. Until that happens, I'll be staying away.
Atmosphere: 2
Food: 1
Service: 2
J S
This place has gone down hill over the last few years. Pizza is terrible, clearly they have switched to sub par ingredients. Last time I was there the credit card machine had been broken for days, they were out of large boxes and they had some generic grade school cafeteria sausage. This place should be a hard pass for anyone who wants quality food.
Atmosphere: 2
Food: 1
Service: 2
Naseem Rehan
Place is trash and employees are worst.
Atmosphere: 1
Food: 1
Service: 1
Asim Ahmed
I called to order 2 slices, was asked if I could hold I said sure. I was able to physically drive to the store and order pizza while still being on hold on the phone (15+ mins). I understand stuff happens and things get busy. I got there, order 2 slices and was waiting almost 40 minutes. People came after me and left before me. When I asked if my food was ready they pulled it from a box on top of the oven like it had been sitting there?? I could've drove to the store and made a pizza by the time I finally got 2 damn slices. Used to be my favorite spot, will not be back.
Atmosphere: 2
Food: 3
Service: 1
David Hearn
Been here many times, the food has always been great, but showed up today based on their hours posted and got turned around at the door because they closed an hour early.
I went in with my family they ordered tried to order a sandwhich asked for mustard was told rudely we do not and refuse to carry it have not been back since nor will i ever go back
Food: 1
Service: 1
Charity White
Great pizza with courteous employees, but the atmosphere is not so good. Get it to go.
Atmosphere: 2
Food: 5
Service: 5
April Smith
The space is run down. The ice machine is always having issues not working. Who wants fountain drink w no ice. One of the women's sinks in restrooms isn't working. Restrooms are not clean. And handicap stall doesn't lock. They are in need of some revamping. At the end of the day they have good food. Just wished it was a more appealing atmosphere. One of the workers went out of her way to make sure our garlic knots where prepared how we wanted. She was much appreciated.
First off we walk in all the dining arrangements is closed except a small part, 2nd we were never greeted when we walked in . 3rd our salad was brought to us without plates I went up to get plates amd was told they will bring them out after the pizza was brought out. I do not care at this point if this is the only New York pi,za around will never come back or recommend to anyone. Poor service resturaunt is filthy and restrooms are disgusting. I have total 3 people in the party and we have 1 fork for pur salads
Atmosphere: 1
Food: 2
Service: 1
craigs483
Pizza was good,staff making the pizza very friendly. The young girl at the register so-so more worried about her cell phone. We were there at 12:30 pm all but 3 tables were dirty we were there over an hour, nobody even attempted to come wipe them off, only 2 other people in there, the restrooms are disgusting, if you went in there first, i don't believe you would eat there. The whole place is dirty.
I needed to use the restroom before I ordered my food and then a gen z kid with a yee yee hair cut accused me of being homeless.
Atmosphere: 1
Food: 1
Service: 1
Ordered food online because Google said they was open yesterday 11-9 (Saturday) and I received a email confirming my order and a pick up time. I drove across town to pick it up about 4:45ish and my pick up time was supposed to be at 4:38 and the restaurant was closed with notes on the door about the card reader was having issues and they closed early because of staffing or something of that nature. I am now mad because I have to contact the bank because the email of the number to contact for is Lucas Pizza number and it isn't working it beeps a few times and hangs up showing failed call on my cell. If the business is closed up and temporarily or permanently it should be known and Google will update that info now I have to go through my bank to see about getting my $71.79 back for services I absolutely didn't receive. If I have a online order how many more did as well not to mention the money they was out. The restaurant should of stayed in the mall they would of made it even if it would of been in the food court because if something is good ppl know where to go and it was a bad move to move in my opinion. I am now after this DONE with online restaurant ordering and ordering over the phone or in person.
What happened to Luca's? 2 people working. One making pizza, no gloves, didn't acknowledge me standing at the counter. Got my order from the other employee, I said thank you and she walked away and didn't turn around. Food-wings, so undercooked that it's surprising that they were even warm. After cooking them, not bad. The pizza undercooked as well. After cooking that, it was also good, so at least the pizza is still good.
Atmosphere: 1
Food: 3
Service: 1
This business is closed. Do not order online; the order will process and you’ll be charged but the restaurant is closed.
Atmosphere: 1
Food: 1
Service: 1
Placed online order through their website and arrived to find business closed, should have turned off online ordering if you were not going to be open
First time I ate here was in 1993. It was my favorite pizza place for years. Really nice ingredients. Dough, cheese and sauce were just perfect. The original owner was an immigrant who put lots of quality into what he made.
Fast forward to today. The ingredients are very sub-par. It is not at all the same place that I loved for years. Pizza is all low quality cheap ingredients and SALTY. So salty that I physically feel ill after eating it.
They have a chance to turn this ship around. Pretty clear what you have to do. Until that happens, I'll be staying away.
Atmosphere: 2
Food: 1
Service: 2
This place has gone down hill over the last few years. Pizza is terrible, clearly they have switched to sub par ingredients. Last time I was there the credit card machine had been broken for days, they were out of large boxes and they had some generic grade school cafeteria sausage. This place should be a hard pass for anyone who wants quality food.
Atmosphere: 2
Food: 1
Service: 2
Place is trash and employees are worst.
Atmosphere: 1
Food: 1
Service: 1
I called to order 2 slices, was asked if I could hold I said sure. I was able to physically drive to the store and order pizza while still being on hold on the phone (15+ mins). I understand stuff happens and things get busy. I got there, order 2 slices and was waiting almost 40 minutes. People came after me and left before me. When I asked if my food was ready they pulled it from a box on top of the oven like it had been sitting there?? I could've drove to the store and made a pizza by the time I finally got 2 damn slices. Used to be my favorite spot, will not be back.
Atmosphere: 2
Food: 3
Service: 1
Been here many times, the food has always been great, but showed up today based on their hours posted and got turned around at the door because they closed an hour early.
Restaurantji Recommends
I went in with my family they ordered tried to order a sandwhich asked for mustard was told rudely we do not and refuse to carry it have not been back since nor will i ever go back
Food: 1
Service: 1
Great pizza with courteous employees, but the atmosphere is not so good. Get it to go.
Atmosphere: 2
Food: 5
Service: 5
The space is run down. The ice machine is always having issues not working. Who wants fountain drink w no ice. One of the women's sinks in restrooms isn't working. Restrooms are not clean. And handicap stall doesn't lock. They are in need of some revamping. At the end of the day they have good food. Just wished it was a more appealing atmosphere. One of the workers went out of her way to make sure our garlic knots where prepared how we wanted. She was much appreciated.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice, Garlic Knots, Cheese Pizza
First off we walk in all the dining arrangements is closed except a small part, 2nd we were never greeted when we walked in . 3rd our salad was brought to us without plates I went up to get plates amd was told they will bring them out after the pizza was brought out. I do not care at this point if this is the only New York pi,za around will never come back or recommend to anyone. Poor service resturaunt is filthy and restrooms are disgusting. I have total 3 people in the party and we have 1 fork for pur salads
Atmosphere: 1
Food: 2
Service: 1
Pizza was good,staff making the pizza very friendly. The young girl at the register so-so more worried about her cell phone. We were there at 12:30 pm all but 3 tables were dirty we were there over an hour, nobody even attempted to come wipe them off, only 2 other people in there, the restrooms are disgusting, if you went in there first, i don't believe you would eat there. The whole place is dirty.
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