I called to order 2 slices, was asked if I could hold I said sure. I was able to physically drive to the store and order pizza while still being on hold on the phone (15+ mins). I understand stuff happens and things get busy. I got there, order 2 slices and was waiting almost 40 minutes. People came after me and left before me. When I asked if my food was ready they pulled it from a box on top of the oven like it had been sitting there?? I could've drove to the store and made a pizza by the time I finally got 2 damn slices. Used to be my favorite spot, will not be back.
Atmosphere: 2
Food: 3
Service: 1
David Hearn
Been here many times, the food has always been great, but showed up today based on their hours posted and got turned around at the door because they closed an hour early.
Robert Nolting
I went in with my family they ordered tried to order a sandwhich asked for mustard was told rudely we do not and refuse to carry it have not been back since nor will i ever go back
Food: 1
Service: 1
Charity White
Great pizza with courteous employees, but the atmosphere is not so good. Get it to go.
Atmosphere: 2
Food: 5
Service: 5
April Smith
The space is run down. The ice machine is always having issues not working. Who wants fountain drink w no ice. One of the women's sinks in restrooms isn't working. Restrooms are not clean. And handicap stall doesn't lock. They are in need of some revamping. At the end of the day they have good food. Just wished it was a more appealing atmosphere. One of the workers went out of her way to make sure our garlic knots where prepared how we wanted. She was much appreciated.
First off we walk in all the dining arrangements is closed except a small part, 2nd we were never greeted when we walked in . 3rd our salad was brought to us without plates I went up to get plates amd was told they will bring them out after the pizza was brought out. I do not care at this point if this is the only New York pi,za around will never come back or recommend to anyone. Poor service resturaunt is filthy and restrooms are disgusting. I have total 3 people in the party and we have 1 fork for pur salads
Atmosphere: 1
Food: 2
Service: 1
Aquarius
Been going to Luca's pizza since they had a spot inside White Oaks Mall. I have lived in Chicago since 2000, but whenever I'm back in Spfld, I always have to make a stop for a slice or 2! I do like the pizza up here in Chicago, but Luca's is still at the top of my list! The owners son played baseball as kid with my brother, always a treat to go there after the games. Such nice people! Watching Salvatore ring up the slices on the old fashioned registers was awesome!!!
Atmosphere: 4
Food: 5
Service: 5
Anthony Bucci
This is probably my favorite pizza in Springfield. It's the big, New York style pizza. They hand toss it there and cook it fresh. I always get their pizza by the slice special. Two slices with a free drink. It's about 10 bucks. Can't beat it. It's always hot and cheesy.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice
jacob elliott
I placed my takeout order and was quoted a 30 minute wait. I arrived at the 20 minute mark knowing I would have to wait for it to get done. I was within view of where they keep the pizza warm. I waited for another 40 minutes for my order. At the one hour mark I walked up and asked if my order was completed. I was then given an order that was sitting on top of the oven since I had arrived. I confirmed the pizza was correct in store but was not able to confirm the contents of the bag since they staple them shut. Upon arriving home we were not given our garlic knots but instead someone else’s spaghetti. We called the store to let them know about the mix up and the manager on duty was rude, made nothing but excuses and that it was our job to remind them that we are waiting. Keep in mind I was the one of two people waiting for my pizza. Regardless if this is a local store or not these business practices are completely unacceptable and need to be addressed.
Atmosphere: 1
Food: 1
Service: 1
masontalaea
Idk what these other reviews are talking about I got my food in less than 10 minutes & everything is bomb ???. I ate a few garlic knots but I’m pregnant and this hit the
There was a chuck of hair baked into the pizza, the manager apologized and said all of their employees were either blonde or bald. I find that very convenient. Said she had no idea how it got in there. I don’t know what it looks like in their kitchen, but I will never order from here again. Ruined my appetite, yuck.
Best pizza around. I've been going since it was in the mall and I was a kid. This place has the pie you need. I heard they sold it and then bought it back I don't know but please keep this place open I would buy it if I had to.
I called to order 2 slices, was asked if I could hold I said sure. I was able to physically drive to the store and order pizza while still being on hold on the phone (15+ mins). I understand stuff happens and things get busy. I got there, order 2 slices and was waiting almost 40 minutes. People came after me and left before me. When I asked if my food was ready they pulled it from a box on top of the oven like it had been sitting there?? I could've drove to the store and made a pizza by the time I finally got 2 damn slices. Used to be my favorite spot, will not be back.
Atmosphere: 2
Food: 3
Service: 1
Been here many times, the food has always been great, but showed up today based on their hours posted and got turned around at the door because they closed an hour early.
I went in with my family they ordered tried to order a sandwhich asked for mustard was told rudely we do not and refuse to carry it have not been back since nor will i ever go back
Food: 1
Service: 1
Great pizza with courteous employees, but the atmosphere is not so good. Get it to go.
Atmosphere: 2
Food: 5
Service: 5
The space is run down. The ice machine is always having issues not working. Who wants fountain drink w no ice. One of the women's sinks in restrooms isn't working. Restrooms are not clean. And handicap stall doesn't lock. They are in need of some revamping. At the end of the day they have good food. Just wished it was a more appealing atmosphere. One of the workers went out of her way to make sure our garlic knots where prepared how we wanted. She was much appreciated.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice, Garlic Knots, Cheese Pizza
First off we walk in all the dining arrangements is closed except a small part, 2nd we were never greeted when we walked in . 3rd our salad was brought to us without plates I went up to get plates amd was told they will bring them out after the pizza was brought out. I do not care at this point if this is the only New York pi,za around will never come back or recommend to anyone. Poor service resturaunt is filthy and restrooms are disgusting. I have total 3 people in the party and we have 1 fork for pur salads
Atmosphere: 1
Food: 2
Service: 1
Been going to Luca's pizza since they had a spot inside White Oaks Mall. I have lived in Chicago since 2000, but whenever I'm back in Spfld, I always have to make a stop for a slice or 2! I do like the pizza up here in Chicago, but Luca's is still at the top of my list! The owners son played baseball as kid with my brother, always a treat to go there after the games. Such nice people! Watching Salvatore ring up the slices on the old fashioned registers was awesome!!!
Atmosphere: 4
Food: 5
Service: 5
This is probably my favorite pizza in Springfield. It's the big, New York style pizza. They hand toss it there and cook it fresh. I always get their pizza by the slice special. Two slices with a free drink. It's about 10 bucks. Can't beat it. It's always hot and cheesy.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice
I placed my takeout order and was quoted a 30 minute wait. I arrived at the 20 minute mark knowing I would have to wait for it to get done. I was within view of where they keep the pizza warm. I waited for another 40 minutes for my order. At the one hour mark I walked up and asked if my order was completed. I was then given an order that was sitting on top of the oven since I had arrived. I confirmed the pizza was correct in store but was not able to confirm the contents of the bag since they staple them shut. Upon arriving home we were not given our garlic knots but instead someone else’s spaghetti. We called the store to let them know about the mix up and the manager on duty was rude, made nothing but excuses and that it was our job to remind them that we are waiting. Keep in mind I was the one of two people waiting for my pizza. Regardless if this is a local store or not these business practices are completely unacceptable and need to be addressed.
Atmosphere: 1
Food: 1
Service: 1
Idk what these other reviews are talking about I got my food in less than 10 minutes & everything is bomb ???. I ate a few garlic knots but I’m pregnant and this hit the
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They made me a dragon scale pizza, so good!
Atmosphere: 5
Food: 5
Service: 5
There was a chuck of hair baked into the pizza, the manager apologized and said all of their employees were either blonde or bald. I find that very convenient. Said she had no idea how it got in there. I don’t know what it looks like in their kitchen, but I will never order from here again. Ruined my appetite, yuck.
Food: 1
Service: 1
Great pizza!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza Slice, Garlic Knots, Cheese Pizza
Best pizza around. I've been going since it was in the mall and I was a kid. This place has the pie you need. I heard they sold it and then bought it back I don't know but please keep this place open I would buy it if I had to.
Atmosphere: 3
Food: 5
Service: 5
Great authentic Pizza
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Calzone, Supreme Pizza, Cheese Pizza
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