I went on a gluten-free diet and found this pizza place that sells pizza bowls. So,I ordered a deluxe bowl for $8.85 tax included. It was much bigger than expected and loaded with fresh sausage, pepperoni, mushrooms, onions, peppers, lots of tasty sauce, and several kinds of cheese with great tasting spice on top. I ate half of it and was full, and my wife, who already ate lunch, tasted it and liked it so much that we ordered two more to go. I highly recommend this place!!!Vegetarian options: You can build your own bowl minus the meat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
MOZO TUBE
Absolutely horrible. A couple months ago Marcos was a fantastic place to eat. I don’t know if the old owners sold the place but ever since it been going down hill. There’s a mentally ill worker who takes hours for one pizza. Either hire more employees or close down. Ridiculous get it together.
Matt Koster
HORRIBLE SERVICE, LAZY, COLD FOOD, UNPROFESSIONAL..Placed an order for delivery (was told 30min total) I had to call in and was placed on hold but I could hear everyone talking to eachother for 7min in the background. I had to drive to pickup food after no help.. Waiting 1 hour even tho it was supposed to be delivery (30 min) and was charged for delivery still. A Larger lady (worker) sitting outside never came in to help (playing on her phone) while there were other workers complaining to eachother without filter and not helping. Waited for a few at the counter and nobody said a thing. Had to speak up loudly for a worker to come assist me to get my already paid food, with delivery fee I had to pick up after 1 hr. No discount, refund or any apology or anything. COLD FOOD, STUCK TO THE CARDBOARD, DO NOT WASTE YOUR HARD EARNED $$$ HERE.
Atmosphere: 1
Food: 1
Service: 1
Local Review
Service was horrible very little guy was very big angryPeople were waiting for a hour and called ahead 40 minutes beforeAnd they did not alone me 2 use restroomNever will return here again. Not that Lil guy cares he gets paid anyway..But my reviews go far
Service: 1
Darlene Machtemes
I usually enjoy my Marco's pizza. They had one very bad day. The website was not working correctly. It took multiple attempts to get my order to go through. The tracker wasn't working so I just with my bank to see if order had been charged. It had been along with 2 fraudulent attempts. I had to cancel the card because the bank verified it was fraud. I called and asked to speak with manager. That is yet to happen.When the hot pizza arrived over 30 minutes late it was seriously under baked. The pizza wasn't cut all the way. After using a scissors I freed a piece. I picked it up and everything slid off the piece.I have sent multiple complaints to the email address. At first I received automated responses saying I'd hear in 48 hrs. I haven't heard a single word. They had an employee trying to use my card.I think I will go in during dinner hours and let the customers know.I guess if you dine in you might not have a problem.
Atmosphere: 1
Food: 1
Service: 1
evan grigsby
As someone who used to like them they have gone downhill. Stood at counter for 20mins with no acknowledgment. Only one big guy was nice. Team supervisor sucked and other guy didn't even talk to customers. Horrible. I wish better for the bigger guy with tattoos working
Atmosphere: 1
Food: 3
Service: 1
Keith Jones
The pizza is great for the price. Sometimes the app is a hassle to order but overall it's okay. If you're looking for a good deal on pizza I'd recommend this place.
I'll start by saying that I understand when things can get crazy busy and hectic, it is tough to manage, but there are things that can be done to mitigate that. With that being said, last night was the worst experience I've ever had picking up a take out order.The crew was swamped, and there were at any given time probably 8-10 people standing in the lobby waiting for orders. However, not a single employee said a word to any customer, even as more customers came in and out for probably 20 minute stretches at a time. This happened multiple times, because along with everyone else, we all were waiting roughly 40-60 minutes past our "pick up time" in silence while we were given no updates and completely ignored. To add insult to injury, if the phone rang the employees would come up to the front to answer it and then immediately turn their backs and go back to working without saying a word to the group of people standing 2 feet in front of them across the counter. We just wanted answers to when our food would be ready - it was all completely avoidable.Off the top of my head, probably 3-4 people in a span of the hour I was there just ended up walking out and hopefully had their orders cancelled. The worst part was that once the orders were finally ready, there was no remorse whatsoever from the shift leader Aaron. One of the delivery drivers actually started helping take pizzas out of the oven and boxing them up and tried his best to do a bit of damage control, which was appreciated, but it was too little too late. My experience overall was unacceptable and it will be tough for me to go back, which is unfortunate because we've ate here for years and my son loves the pizza.I hope they can get things under control in the future so that we can come back, but that was too over the top.
Atmosphere: 1
Food: 3
Service: 1
Mike
Dear Corporate Marco’s,This store has always been a great go-to place for many of my friends and family. I just wanted to say that Andrew and his current crew need some additional help very badly.I’m confident that they’re working very hard themselves to try and meet their customers expectations, but at some point you just don’t have the manpower to complete that task.Andrew is very polite when I’ve spoken with him. I’ve spoken briefly with Mike (GM) who is also very helpful and working hard to support Andrew and his help.Even the woman that delivered my pizza two hours after my order last night was very pleasant and apologized for the delay. Again, not her fault.Sure hope you guys (corporate) can help these hard working employees meet their expectations. I assure you they are trying.Regards,Mike
Not sure what has happened to this place. We used to love it. Bad everything....service food attitude--all
Atmosphere: 1
Food: 2
Service: 1
Michael Long
Just had a delivery order from the Marcos on Iles in Springfield, and the pizza was real, really good. Used to order from them but their quality declined. This was much better. I’m back. Well done!
Atmosphere: 4
Food: 5
Service: 5
Andy Boyce
It's just a cary out pizza place, but I get their pizza a lot. They're always on time, Never been rude, and I can usually find a decent deal online. They don't deliver out where I live (10 minutes away), but they are what you would
Atmosphere: 4
Food: 4
Service: 4
tammy dial
Amazing food! Extremely happy with our first experience, except for the fact that the calzone had mushrooms in it, when we said no mushrooms. Otherwise, pure awesomeness
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread, Deluxe Pizza
Kat Schr
Ordered by phone. Quick delivery! Pizza was delicious and I will be ordering again. Missed one of my toppings but, not a major issue! Young man who took my order was courteous and patient! Will be getting more Marcos pizza in the future!
Great value.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza Bowl
I went on a gluten-free diet and found this pizza place that sells pizza bowls. So,I ordered a deluxe bowl for $8.85 tax included. It was much bigger than expected and loaded with fresh sausage, pepperoni, mushrooms, onions, peppers, lots of tasty sauce, and several kinds of cheese with great tasting spice on top. I ate half of it and was full, and my wife, who already ate lunch, tasted it and liked it so much that we ordered two more to go. I highly recommend this place!!!Vegetarian options: You can build your own bowl minus the meat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza
Absolutely horrible. A couple months ago Marcos was a fantastic place to eat. I don’t know if the old owners sold the place but ever since it been going down hill. There’s a mentally ill worker who takes hours for one pizza. Either hire more employees or close down. Ridiculous get it together.
HORRIBLE SERVICE, LAZY, COLD FOOD, UNPROFESSIONAL..Placed an order for delivery (was told 30min total) I had to call in and was placed on hold but I could hear everyone talking to eachother for 7min in the background. I had to drive to pickup food after no help.. Waiting 1 hour even tho it was supposed to be delivery (30 min) and was charged for delivery still. A Larger lady (worker) sitting outside never came in to help (playing on her phone) while there were other workers complaining to eachother without filter and not helping. Waited for a few at the counter and nobody said a thing. Had to speak up loudly for a worker to come assist me to get my already paid food, with delivery fee I had to pick up after 1 hr. No discount, refund or any apology or anything. COLD FOOD, STUCK TO THE CARDBOARD, DO NOT WASTE YOUR HARD EARNED $$$ HERE.
Atmosphere: 1
Food: 1
Service: 1
Service was horrible very little guy was very big angryPeople were waiting for a hour and called ahead 40 minutes beforeAnd they did not alone me 2 use restroomNever will return here again. Not that Lil guy cares he gets paid anyway..But my reviews go far
Service: 1
I usually enjoy my Marco's pizza. They had one very bad day. The website was not working correctly. It took multiple attempts to get my order to go through. The tracker wasn't working so I just with my bank to see if order had been charged. It had been along with 2 fraudulent attempts. I had to cancel the card because the bank verified it was fraud. I called and asked to speak with manager. That is yet to happen.When the hot pizza arrived over 30 minutes late it was seriously under baked. The pizza wasn't cut all the way. After using a scissors I freed a piece. I picked it up and everything slid off the piece.I have sent multiple complaints to the email address. At first I received automated responses saying I'd hear in 48 hrs. I haven't heard a single word. They had an employee trying to use my card.I think I will go in during dinner hours and let the customers know.I guess if you dine in you might not have a problem.
Atmosphere: 1
Food: 1
Service: 1
As someone who used to like them they have gone downhill. Stood at counter for 20mins with no acknowledgment. Only one big guy was nice. Team supervisor sucked and other guy didn't even talk to customers. Horrible. I wish better for the bigger guy with tattoos working
Atmosphere: 1
Food: 3
Service: 1
The pizza is great for the price. Sometimes the app is a hassle to order but overall it's okay. If you're looking for a good deal on pizza I'd recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico, Cheezybread
I'll start by saying that I understand when things can get crazy busy and hectic, it is tough to manage, but there are things that can be done to mitigate that. With that being said, last night was the worst experience I've ever had picking up a take out order.The crew was swamped, and there were at any given time probably 8-10 people standing in the lobby waiting for orders. However, not a single employee said a word to any customer, even as more customers came in and out for probably 20 minute stretches at a time. This happened multiple times, because along with everyone else, we all were waiting roughly 40-60 minutes past our "pick up time" in silence while we were given no updates and completely ignored. To add insult to injury, if the phone rang the employees would come up to the front to answer it and then immediately turn their backs and go back to working without saying a word to the group of people standing 2 feet in front of them across the counter. We just wanted answers to when our food would be ready - it was all completely avoidable.Off the top of my head, probably 3-4 people in a span of the hour I was there just ended up walking out and hopefully had their orders cancelled. The worst part was that once the orders were finally ready, there was no remorse whatsoever from the shift leader Aaron. One of the delivery drivers actually started helping take pizzas out of the oven and boxing them up and tried his best to do a bit of damage control, which was appreciated, but it was too little too late. My experience overall was unacceptable and it will be tough for me to go back, which is unfortunate because we've ate here for years and my son loves the pizza.I hope they can get things under control in the future so that we can come back, but that was too over the top.
Atmosphere: 1
Food: 3
Service: 1
Dear Corporate Marco’s,This store has always been a great go-to place for many of my friends and family. I just wanted to say that Andrew and his current crew need some additional help very badly.I’m confident that they’re working very hard themselves to try and meet their customers expectations, but at some point you just don’t have the manpower to complete that task.Andrew is very polite when I’ve spoken with him. I’ve spoken briefly with Mike (GM) who is also very helpful and working hard to support Andrew and his help.Even the woman that delivered my pizza two hours after my order last night was very pleasant and apologized for the delay. Again, not her fault.Sure hope you guys (corporate) can help these hard working employees meet their expectations. I assure you they are trying.Regards,Mike
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not sure what has happened to this place. We used to love it. Bad everything....service food attitude--all
Atmosphere: 1
Food: 2
Service: 1
Just had a delivery order from the Marcos on Iles in Springfield, and the pizza was real, really good. Used to order from them but their quality declined. This was much better. I’m back. Well done!
Atmosphere: 4
Food: 5
Service: 5
It's just a cary out pizza place, but I get their pizza a lot. They're always on time, Never been rude, and I can usually find a decent deal online. They don't deliver out where I live (10 minutes away), but they are what you would
Atmosphere: 4
Food: 4
Service: 4
Amazing food! Extremely happy with our first experience, except for the fact that the calzone had mushrooms in it, when we said no mushrooms. Otherwise, pure awesomeness
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheezybread, Deluxe Pizza
Ordered by phone. Quick delivery! Pizza was delicious and I will be ordering again. Missed one of my toppings but, not a major issue! Young man who took my order was courteous and patient! Will be getting more Marcos pizza in the future!
Food: 5
Service: 5