Our family of 8 wanted a restaurant that was fast and delicious AND appealing to our toddlers. We chose the McDonald's on Toronto Road in Springfield, IL. We were in the middle of an eight hour drive from a camping weekend.The dilemma is that I am allergic to gluten and dairy. No problem I said. Right across the parking lot is a Subway. I can get a salad and eat inside of McDonald's with the rest of the family. As soon as I sat down the manager said that I couldn't eat outside food in their restaurant. I told him that I had allergies and could not eat anything from the McDonald's menu. He just repeated that I couldn't eat outside food in his restaurant. As other family members arrived my brother said he'd handle it and called the manager over. He was a little more pleasant to my brother than me (a 72 year old woman). He stated that it was a public health concern and didn't want contaminated food in their restaurant. I sat with my family, food unopened.Next time I will not chose any McDonald's. It seems to be an over-the-top rule for a place that has a restricted menu.In the future our family of 6 adults and 2 kids will go somewhere else.
Atmosphere: 2
Food: 1
Service: 1
Bob Bouse
3/2024 5* Quick stop while traveling. Food was quick and hot. Staff seemed friendly. The place was nice and clean.Parking: Plenty of space to park. Plenty of parking for trucks also.Kid-friendliness: Nice clean environment. Kid friendly!
Atmosphere: 5
Food: 5
Service: 5
D Tuttle
Good for fast foodWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Sausage Burrito, Big Mac, Filet-O-Fish
文元
waiting for 15 minutes with no one answering; the lady was so rude, no customer service at all.
Atmosphere: 1
Food: 1
Service: 1
Michael Hawkins
Went through drive through customer service was fast and
Atmosphere: 2
Food: 2
Service: 5
Omar Kazali
After hearing about what's in McDonald's food multiple times ?? through different cases throughout the country repeatedly they all go unfounded but there's multiple ones throughout the years. Claiming to have found pieces of people in the burger meat...I will never eat McDonald's same goes for my entire family and friends McDonald's will feed you anything to make a profit ? No thanks.
Atmosphere: 2
Food: 1
Service: 3
Norman Lewis
10 minute wait just to order in the drive through. No apologies or even thanks. Will not return to this location. Extremely poor business practice.
Atmosphere: 1
Food: 2
Service: 1
Jamaal M Aljaidi
They don't serve sugar-free vanilla coffee. Some other locations do?
Atmosphere: 3
Food: 3
Service: 3
Chris Mac
The store was very clean, the order was right the first time and the staff was friendly and polite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Mcdouble, Chicken Mcnuggets
They were happy to take my money they let me sit in a parking stall for 26 minutes waiting on just a Big Mac. I had to go inside for my food and apparently it was my fault for parking in the wrong spot.
Atmosphere: 3
Food: 2
Service: 1
Dr Nana
Consistently terrible service! We live nearby and often visit here due to limited options but plan to avoid after today. Cars are backed up, NO ONE is getting food. Orders are usually wrong anyway. I give up. The owner clearly does not care. This is
Our family of 8 wanted a restaurant that was fast and delicious AND appealing to our toddlers. We chose the McDonald's on Toronto Road in Springfield, IL. We were in the middle of an eight hour drive from a camping weekend.The dilemma is that I am allergic to gluten and dairy. No problem I said. Right across the parking lot is a Subway. I can get a salad and eat inside of McDonald's with the rest of the family. As soon as I sat down the manager said that I couldn't eat outside food in their restaurant. I told him that I had allergies and could not eat anything from the McDonald's menu. He just repeated that I couldn't eat outside food in his restaurant. As other family members arrived my brother said he'd handle it and called the manager over. He was a little more pleasant to my brother than me (a 72 year old woman). He stated that it was a public health concern and didn't want contaminated food in their restaurant. I sat with my family, food unopened.Next time I will not chose any McDonald's. It seems to be an over-the-top rule for a place that has a restricted menu.In the future our family of 6 adults and 2 kids will go somewhere else.
Atmosphere: 2
Food: 1
Service: 1
3/2024 5* Quick stop while traveling. Food was quick and hot. Staff seemed friendly. The place was nice and clean.Parking: Plenty of space to park. Plenty of parking for trucks also.Kid-friendliness: Nice clean environment. Kid friendly!
Atmosphere: 5
Food: 5
Service: 5
Good for fast foodWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Sausage Burrito, Big Mac, Filet-O-Fish
waiting for 15 minutes with no one answering; the lady was so rude, no customer service at all.
Atmosphere: 1
Food: 1
Service: 1
Went through drive through customer service was fast and
Atmosphere: 2
Food: 2
Service: 5
After hearing about what's in McDonald's food multiple times ?? through different cases throughout the country repeatedly they all go unfounded but there's multiple ones throughout the years. Claiming to have found pieces of people in the burger meat...I will never eat McDonald's same goes for my entire family and friends McDonald's will feed you anything to make a profit ? No thanks.
Atmosphere: 2
Food: 1
Service: 3
10 minute wait just to order in the drive through. No apologies or even thanks. Will not return to this location. Extremely poor business practice.
Atmosphere: 1
Food: 2
Service: 1
They don't serve sugar-free vanilla coffee. Some other locations do?
Atmosphere: 3
Food: 3
Service: 3
The store was very clean, the order was right the first time and the staff was friendly and polite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Mcdouble, Chicken Mcnuggets
I live this place!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
RUDE4 NO REASONJUST HAT8NG HER
Service: 2
? chicken nuggets always good.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Mcnuggets, Cheeseburger
They were happy to take my money they let me sit in a parking stall for 26 minutes waiting on just a Big Mac. I had to go inside for my food and apparently it was my fault for parking in the wrong spot.
Atmosphere: 3
Food: 2
Service: 1
Consistently terrible service! We live nearby and often visit here due to limited options but plan to avoid after today. Cars are backed up, NO ONE is getting food. Orders are usually wrong anyway. I give up. The owner clearly does not care. This is
Atmosphere: 1
Food: 2
Service: 1
Great job obviously!!!
Atmosphere: 5
Food: 5
Service: 5