There are lots of options for donuts in Springfield including four close to my home. I'm particularly fond of Mel-O-Cream oreo donuts and varieties filled with Bavarian cream. But what especially stands out with this location are the counter staff. They are so welcoming, so pleasant, smiling, and friendly that I enjoy coming here more than the other donut shops. Obviously, others agree with me because the store sells out quickly. I come before 10:00am and try to get here before 9:00am for the best selection.
Tracy Harbage-Thompson
Don’t order online!!! I ordered and paid online and when I got to the shop they were out of the donuts I wanted and had substituted with cheaper donuts and the only refund they offered was to call a different location and ask them if I could get the donuts there. Unacceptable! Donuts were good but I ordered as a treat for a client and was sorely disappointed in the service large online orders receive.
Lee Hidel
4 stars only for old-fashioned doughnuts. All other styles are frozen during the process. Chocolate old-fashioned the best.
Sarah Timer
I went in to buy some donuts this morning at 8:20 AM, and I walked into a pretty unsanitary situation. The woman waiting on me, took someone else’s trash and threw it in the trashcan. Then she went over to the sink to “wash her hands“, where she simply put soap in her hands, rubbed them for maybe three seconds, then turned the sink off with her bare hands (recontaminating them completely, even though the way she washed her hands probably didn’t get any germs off anyway.) Then, she proceeded to go over to grab a plastic glove, and instead of grabbing the glove by the base, she grabbed the glove by the fingers of the glove (contaminating the glove). Then she used the glove to grab the donut. Just gross.
This is how illnesses and germs are spread. Please train your employees on how to wash their hands properly in the workplace, and how to apply gloves properly.
Edited to confirm that this was the Fair Hills store, as Google will not give me the option to respond to your comment.
Suzanne Weber
Love their chocolate old-fashioned donuts!
Atmosphere: 4
Food: 5
Service: 5
Rayne Donell
Qas absolutely sweet and very pleasant experience
Atmosphere: 5
Food: 5
Service: 5
kat tuttle
rachel rules!!! an often overlooked but integral part of a donut shop experience is the cheerful countenance you find behind the counter and rachel’s smile is even brighter than the warm nostalgic yellow walls
Atmosphere: 5
Food: 5
Service: 5
Breanna '
Who I assume was the manager (white woman in her 40s holding a child) was absolutely rude. As I went to pay for my breakfast the card reader told me to remove my card a little too fast. I tried again, card chip error. I explained I was sorry, as I’ve been receiving emails from my bank (Cefcu) regarding issues with the chip and complications of the bank in general the last few weeks. The worker that’s usually in there (sweet black lady with glasses probably 60s) said she would cover me. The white lady waved her hand back and forth and made a nasty face as a gesture of no. We tried my card a few more times and unfortunately this time it wouldn’t go through and she said “yeah you need a new card” in a snobby response. It made me feel humiliated and uncomfortable at the very least.. luckily no one was in there to witness it or I would have felt worse. I was already thinking of ways of repaying them, coming in later today with money to cover the breakfast had she been so nice wanting to cover it for me and a generous tip as a thank you, but with how rude the manager was I won’t be returning.. and if I do, I don’t think I’ll be very nice this time. I do understand it was not her fault, nor did they need to cover anything for me, but she didn’t have to be rude as I simply just haven't receive my new card in the mail yet. Used to be my favorite place, now it will be a missed one ?
Atmosphere: 1
Service: 1
Raoul Corinth
Best donuts I've ever had. I make an effort to leave with a box of at least 12 anytime I'm in town from where I live in Wisconsin now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Specialty & Fun Donuts, Doughnut, Glazed Donut
Steve Olson
The old-fashion donuts are the best. They make me want to mel-o-cream my jeans !
There are lots of options for donuts in Springfield including four close to my home. I'm particularly fond of Mel-O-Cream oreo donuts and varieties filled with Bavarian cream. But what especially stands out with this location are the counter staff. They are so welcoming, so pleasant, smiling, and friendly that I enjoy coming here more than the other donut shops. Obviously, others agree with me because the store sells out quickly. I come before 10:00am and try to get here before 9:00am for the best selection.
Don’t order online!!! I ordered and paid online and when I got to the shop they were out of the donuts I wanted and had substituted with cheaper donuts and the only refund they offered was to call a different location and ask them if I could get the donuts there. Unacceptable! Donuts were good but I ordered as a treat for a client and was sorely disappointed in the service large online orders receive.
4 stars only for old-fashioned doughnuts. All other styles are frozen during the process. Chocolate old-fashioned the best.
I went in to buy some donuts this morning at 8:20 AM, and I walked into a pretty unsanitary situation. The woman waiting on me, took someone else’s trash and threw it in the trashcan. Then she went over to the sink to “wash her hands“, where she simply put soap in her hands, rubbed them for maybe three seconds, then turned the sink off with her bare hands (recontaminating them completely, even though the way she washed her hands probably didn’t get any germs off anyway.) Then, she proceeded to go over to grab a plastic glove, and instead of grabbing the glove by the base, she grabbed the glove by the fingers of the glove (contaminating the glove). Then she used the glove to grab the donut. Just gross.
This is how illnesses and germs are spread. Please train your employees on how to wash their hands properly in the workplace, and how to apply gloves properly.
Edited to confirm that this was the Fair Hills store, as Google will not give me the option to respond to your comment.
Love their chocolate old-fashioned donuts!
Atmosphere: 4
Food: 5
Service: 5
Qas absolutely sweet and very pleasant experience
Atmosphere: 5
Food: 5
Service: 5
rachel rules!!! an often overlooked but integral part of a donut shop experience is the cheerful countenance you find behind the counter and rachel’s smile is even brighter than the warm nostalgic yellow walls
Atmosphere: 5
Food: 5
Service: 5
Who I assume was the manager (white woman in her 40s holding a child) was absolutely rude. As I went to pay for my breakfast the card reader told me to remove my card a little too fast. I tried again, card chip error. I explained I was sorry, as I’ve been receiving emails from my bank (Cefcu) regarding issues with the chip and complications of the bank in general the last few weeks. The worker that’s usually in there (sweet black lady with glasses probably 60s) said she would cover me. The white lady waved her hand back and forth and made a nasty face as a gesture of no. We tried my card a few more times and unfortunately this time it wouldn’t go through and she said “yeah you need a new card” in a snobby response. It made me feel humiliated and uncomfortable at the very least.. luckily no one was in there to witness it or I would have felt worse. I was already thinking of ways of repaying them, coming in later today with money to cover the breakfast had she been so nice wanting to cover it for me and a generous tip as a thank you, but with how rude the manager was I won’t be returning.. and if I do, I don’t think I’ll be very nice this time. I do understand it was not her fault, nor did they need to cover anything for me, but she didn’t have to be rude as I simply just haven't receive my new card in the mail yet. Used to be my favorite place, now it will be a missed one ?
Atmosphere: 1
Service: 1
Best donuts I've ever had. I make an effort to leave with a box of at least 12 anytime I'm in town from where I live in Wisconsin now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Specialty & Fun Donuts, Doughnut, Glazed Donut
The old-fashion donuts are the best. They make me want to mel-o-cream my jeans !
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The service was great and the donuts were not bad but were not as airy as I prefer. I would still visit again and try some different ones.
Atmosphere: 5
Food: 4
Service: 5
Best donuts I’ve ever had. Long Johns, cinnamon rolls, regular glazed, they’re all really good in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Long John, Cinnamon Roll White Icing, White Long John, Glazed Dozen Donuts, Cinnamon Roll Caramel Icing
I went into Fair Hills Mel O Cream and the nicest employee was there and very friendly understood me she was over the top. She deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Dozen Donuts
My grandson loves these donuts
Very sad they no longer sell their.
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