Penn Station East Coast Subs

I have always loved Penn Station. After moving to Dallas, where there are no locations, I make it a point to get a Penn Station sandwich every time I visit central Illinois. Unfortunately, today’s experience was extremely disappointing.

I went in and ordered a Philly Cheesesteak, asking for everything except pizza sauce—just like I always do. Instead of simply taking the order, the employee ( his name was Eagan) kept repeatedly questioning me in an impatient, condescending tone: “Do you want this? Do you want that?” I clarified again: everything but pizza sauce.

Not only was he rude and dismissive, but when I explained that this is how I always order my sandwich with no issues, he responded in a nasty, arrogant tone, telling me, “Nothing comes on that sandwich but cheese and meat—that’s why I’m asking.”

I would have walked out if I didn’t love Penn Station sandwiches so much. That said, after today’s experience, I will never return to this location. Customer service matters, and today it was completely unacceptable.

Since their tap to pay never works half the time I go here to see about getting lunch over last 3 months it’s still broken! Nor do they offer Apple Pay etc. Can’t service folks if they can’t order!!!

Rude employees. Food was good but Christian is so rude I can’t even understand how he has a job

I love Penn station. I have been to many stores. Excellent food and service. This store sucks. Bad management. Slow, unclean and burnt food. I asked the manager about my burnt to a crisp fries and he said that's just how they come out. I made hand cut fries for Cozy Dog for 7 years. That isn't how they come out , unless something is wrong.

Order with the Springfield Il. store placed at 11:19 am. delivered 1:03 pm. sandwich and fries cold. Can't rate the atmosphere since order was for delivery. Order delivery time was changed 3 times.

The sandwich was ok, not eastcoast, but ok. Fries were horrible and burned. I will never go there again.

Fries cold and hard!! Sandwiches had no flavor. NOT like it used to be. Smh!!

Atmosphere: 4

Food: 1

Service: 4

First visit today. I had the cheesesteak, and it was amazing! Service was friendly and very efficient. Definitely will be back to try the Reunen next.

Atmosphere: 5

Food: 5

Service: 5

Great food....Great service. Just not a dine in atmosphere

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak

Very kind and quick!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Amazing staff and awesome food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

They were short staffed and the cashier/order taker/meal prep person talked very quietly so hard to understand him. But food was worth the wait. It was sooooo good!

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Chicken Parmesan, Chocolate Chunk Cookie

Always helpful with questions and food is top tier!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak

Very friendly and clean location

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fresh-Squeezed Lemonade, Philly Cheesesteak, Sub