Order was to be ready at 8:15, which it was. I was in store by 8:10 and as I was walking in the worker at the front walked into the back. Food was then placed into the heater and all workers are in the back laughing and on their phones while I still just wait for my food thats already ready.
Atmosphere: 2
Food: 3
Service: 2
Josh Roberts
Ordered online. Email said Pizza was ready. Got to the window and it hadn't even been started yet.
The ReSorce
The manager at this location needs to be addressed immediately.
When a customer has a complaint, the right thing to do is make it right — period. Instead, the manager responded with completely unprofessional and verbally abusive behavior, saying things like “You’re not a human being” and “Leave and don’t come back.”
This all started over a simple complaint about a pizza that was sloppy, greasy, and poorly made. We’re from out of town and had to bring it back, which was already inconvenient enough. Rather than showing kindness or professionalism, the manager escalated the situation with hostility.
Yes, I was frustrated, but no customer deserves to be spoken to that way. I told him directly that he shouldn’t be a manager — and his response only proved that point. His behavior was completely unacceptable and he should be held accountable for it.
Atmosphere: 1
Food: 1
Service: 1
Raechal Stacy
Got the wrong food when it was delivered. Called to have it corrected and almost 3 hours later nothing so I went up there to see what was going on and I got nothing but attitude and when I got some resolve my food sucked
Atmosphere: 1
Food: 1
Service: 1
John Neff
If you’re ordering from DoorDash, DO NOT order from this location. All of the employees stand in the back, with no one at the front to greet customers or dashers. There are always 5 or 6 dashers just standing around in the lobby. No details about what is ready and where. Expect delays and no details on what is going on.
If you ask, the shirt lady that works there will get upset because she can’t control how fast the pizza comes out of the oven, while she stands in the back, dumping old food into a trash can while she talks to the guy making pizza.
Atmosphere: 1
Food: 3
Service: 1
Wally Wall
Terrible, slow, order took over an hour to be completed done and still delivered at the wrong address…
Atmosphere: 1
Food: 1
Service: 1
Shawn S
The guy with long hair & painted nails acts like he hates every customer (or maybe just me idk). He's been rude both times I've had the displeasure of making him do his job by picking up orders.
Atmosphere: 1
Food: 3
Service: 1
jenni hinds
Female that gave us food was rude. Was missing 2 cheesesticks. Still only got 1. Wasn't waiting any longer. Missing 4 extra marinara which we did get but with an attitude. Will not be back to this one.
Atmosphere: 1
Food: 3
Service: 1
Tabatha Maddox
Worst service long wait for pizza that they said was done. Will not order from this place ever again.
Service: 1
valeriesS4961YW
Not the first time we have ordered from here and not gotten what we ordered. they never answer the phone and when they do they refuse to do anything to fix the problem.
I would give this place zero if I could. I ordered pizza online at about 1015pm. At about 11 I went to get my pizza. There was a sign in the door that said drive thru only. I can’t to the drive through. I seen a woman on staff counting down a cash register drawer. As she was doing it , it appeared like she gave me a dirty look and kept on with what she was doing. I assumed she was acting like she didn’t see me. So I rang the door bell. nothing. For the next 30 minutes I’m thinking of a million possibilities. Ok well maybe she can’t walk away from the drawer, maybe she is by herself, it could be anything. She never not one time came to the door to say anything to me. I knocked on the window; called the store (I could even hear it ringing inside) Rang doorbell, waved hands and more. They don’t close to midnight. Then at 1155 I hear her making a phone call to the police and telling them that she needed them to come up there and walk her out because there was a crazy lady up there that wouldn’t leave. I was never asked to leave at all. I was never spoke to. I never got my food . I cannot believe how horrible this lady was and honestly I think Pizza Hut should think a little more about who they keep as employees because she was probably the rudest laziest employee I’ve seen in a long time!
Atmosphere: 1
Food: 1
Service: 1
Alyssa Cole
Ordered a pizza online at 12:22pm arrived to the store at 1:05pm my name was on the tv screen as a carry out and my order would be ready at 1pm I waited in line for 2-3 mins someone came to the front asked for the name my order is under then proceeds to tell me my order hasn’t even been put in the oven yet I asked him how long it would take because I places this order over 30 mins ago and received a confirmation email saying it done . Be serious this is not funny at all
Atmosphere: 1
Food: 1
Service: 1
Todd Grimm
Normally this location is very good with the food but last night was a Friday The 13th horror show. I ordered the Ultimate Hut Bundle. Sadly there were missing ingredients on one pizza. Dough Bubbles were everywhere. The crust on the other pizza was not fully cut through. Plus both crusts separated from the cheese upon attempting to lift a slice from the box. It was like the cut table had never used a Rocker Blade before. The 2 Sauces were missing. Wings were hard as a rock and cold. The Cinnamon sticks were the only thing edible. Literally a complete 180 from every other time I have ordered there. We ended up throwing the entire meal away. I worked in pizza in this town for a number of years at multiple stores so I understand sometimes mistakes occur. But too many on one order shows nobody was really paying attention last night. Sorry but I won't be ordering from your location agan.
Food: 1
steve cook
I paid extra for pan pizza and received hand tossed. The manager explained to me that there was nothing they could do for me, even though it was their error. I reached out to the corporate office and received a nice apology. Email informing me. They would forward my concerns to the leadership team of the restaurant that made my pizza. They said I would hear from them within three business days. One week later I’ve heard nothing.Unfortunately, we will no longer spend money at Pizza Hut in Springfield.
Food: 1
Service: 1
G4983BRstevec
I paid extra for pan pizza and received hand tossed. The manager told me there was nothing she could do to help me even though it was their mistake. I reached out to corporate and received a nice apology email saying they would forward my concerns to the leadership of the restaurant that made my pizza and I would hear from them within three business days. One week later and I’ve heard nothing. Unfortunately, we will no longer spend money at Pizza Hut in Springfield, Illinois.
Order was to be ready at 8:15, which it was. I was in store by 8:10 and as I was walking in the worker at the front walked into the back. Food was then placed into the heater and all workers are in the back laughing and on their phones while I still just wait for my food thats already ready.
Atmosphere: 2
Food: 3
Service: 2
Ordered online. Email said Pizza was ready. Got to the window and it hadn't even been started yet.
The manager at this location needs to be addressed immediately.
When a customer has a complaint, the right thing to do is make it right — period. Instead, the manager responded with completely unprofessional and verbally abusive behavior, saying things like “You’re not a human being” and “Leave and don’t come back.”
This all started over a simple complaint about a pizza that was sloppy, greasy, and poorly made. We’re from out of town and had to bring it back, which was already inconvenient enough. Rather than showing kindness or professionalism, the manager escalated the situation with hostility.
Yes, I was frustrated, but no customer deserves to be spoken to that way. I told him directly that he shouldn’t be a manager — and his response only proved that point. His behavior was completely unacceptable and he should be held accountable for it.
Atmosphere: 1
Food: 1
Service: 1
Got the wrong food when it was delivered. Called to have it corrected and almost 3 hours later nothing so I went up there to see what was going on and I got nothing but attitude and when I got some resolve my food sucked
Atmosphere: 1
Food: 1
Service: 1
If you’re ordering from DoorDash, DO NOT order from this location. All of the employees stand in the back, with no one at the front to greet customers or dashers. There are always 5 or 6 dashers just standing around in the lobby. No details about what is ready and where. Expect delays and no details on what is going on.
If you ask, the shirt lady that works there will get upset because she can’t control how fast the pizza comes out of the oven, while she stands in the back, dumping old food into a trash can while she talks to the guy making pizza.
Atmosphere: 1
Food: 3
Service: 1
Terrible, slow, order took over an hour to be completed done and still delivered at the wrong address…
Atmosphere: 1
Food: 1
Service: 1
The guy with long hair & painted nails acts like he hates every customer (or maybe just me idk). He's been rude both times I've had the displeasure of making him do his job by picking up orders.
Atmosphere: 1
Food: 3
Service: 1
Female that gave us food was rude. Was missing 2 cheesesticks. Still only got 1. Wasn't waiting any longer. Missing 4 extra marinara which we did get but with an attitude. Will not be back to this one.
Atmosphere: 1
Food: 3
Service: 1
Worst service long wait for pizza that they said was done. Will not order from this place ever again.
Service: 1
Not the first time we have ordered from here and not gotten what we ordered. they never answer the phone and when they do they refuse to do anything to fix the problem.
Restaurantji Recommends
I would give this place zero if I could. I ordered pizza online at about 1015pm. At about 11 I went to get my pizza. There was a sign in the door that said drive thru only. I can’t to the drive through. I seen a woman on staff counting down a cash register drawer. As she was doing it , it appeared like she gave me a dirty look and kept on with what she was doing. I assumed she was acting like she didn’t see me. So I rang the door bell. nothing. For the next 30 minutes I’m thinking of a million possibilities. Ok well maybe she can’t walk away from the drawer, maybe she is by herself, it could be anything. She never not one time came to the door to say anything to me. I knocked on the window; called the store (I could even hear it ringing inside) Rang doorbell, waved hands and more. They don’t close to midnight. Then at 1155 I hear her making a phone call to the police and telling them that she needed them to come up there and walk her out because there was a crazy lady up there that wouldn’t leave. I was never asked to leave at all. I was never spoke to. I never got my food . I cannot believe how horrible this lady was and honestly I think Pizza Hut should think a little more about who they keep as employees because she was probably the rudest laziest employee I’ve seen in a long time!
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza online at 12:22pm arrived to the store at 1:05pm my name was on the tv screen as a carry out and my order would be ready at 1pm I waited in line for 2-3 mins someone came to the front asked for the name my order is under then proceeds to tell me my order hasn’t even been put in the oven yet I asked him how long it would take because I places this order over 30 mins ago and received a confirmation email saying it done . Be serious this is not funny at all
Atmosphere: 1
Food: 1
Service: 1
Normally this location is very good with the food but last night was a Friday The 13th horror show. I ordered the Ultimate Hut Bundle. Sadly there were missing ingredients on one pizza. Dough Bubbles were everywhere. The crust on the other pizza was not fully cut through. Plus both crusts separated from the cheese upon attempting to lift a slice from the box. It was like the cut table had never used a Rocker Blade before. The 2 Sauces were missing. Wings were hard as a rock and cold. The Cinnamon sticks were the only thing edible. Literally a complete 180 from every other time I have ordered there. We ended up throwing the entire meal away. I worked in pizza in this town for a number of years at multiple stores so I understand sometimes mistakes occur. But too many on one order shows nobody was really paying attention last night. Sorry but I won't be ordering from your location agan.
Food: 1
I paid extra for pan pizza and received hand tossed. The manager explained to me that there was nothing they could do for me, even though it was their error. I reached out to the corporate office and received a nice apology. Email informing me. They would forward my concerns to the leadership team of the restaurant that made my pizza. They said I would hear from them within three business days. One week later I’ve heard nothing.Unfortunately, we will no longer spend money at Pizza Hut in Springfield.
Food: 1
Service: 1
I paid extra for pan pizza and received hand tossed. The manager told me there was nothing she could do to help me even though it was their mistake. I reached out to corporate and received a nice apology email saying they would forward my concerns to the leadership of the restaurant that made my pizza and I would hear from them within three business days. One week later and I’ve heard nothing. Unfortunately, we will no longer spend money at Pizza Hut in Springfield, Illinois.
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