Pizza Hut

1861 E Sangamon Ave, Springfield
(217) 523-3260

Recent Reviews

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Skylar Peterson

Not only was my order messed up, my pizza came over cooked and cold at the same time

Food: 1

Service: 1

Sharon Stone

Very nice employee and excellent food

Atmosphere: 5

Food: 5

Service: 5

Megan Jones

Save yourself a waste of time and a house full of frustration and never order from here.

Atmosphere: 1

Food: 1

Service: 1

Daniel Lemasters

Employees are horrible. Constantly giving away Your food and/or not making it at all. Just the amount of things they do there is wild. Definitely doesn't seem to have 5 brain cells between the whole roster of employess.

Atmosphere: 1

Food: 1

Service: 1

Greg Edwards

Place was pure chaos for pick up. I went in about 8 min after my order was supposed to be ready. It wasn't yet, but ok. There were 3 other people waiting inside already, no order whatsoever to how they were waiting. The guy behind the counter seemed lost. Atleast 1 person waiting was a "doordasher" who stated they were there for 30 min and nobody could find the order....

Pizza was good, mby it was just an off night there but it was my first experience and I hope its not always so unorganized. Seems like it stays pretty busy

Recommended dishes: Pepperoni Pizza

Nate

Whats going on at this store? Placed an oder over an hour and a half ago and when I call to check on it, either the store picks up or the call center says it's closed.

What's the deal folks?

Also, when placing an order and all I hear in the background is music and loud noise, that's a red flag. 2nd red flag is that the ghettoness has to go and food needs to be delivered.

You're getting paid folks.

I don't understand the problem.

Atmosphere: 1

Food: 1

Service: 1

Dana Peecher

I ordered delivery the total was $76.85 and not only was it over an hour late but I heard the manger myself over the state that I had already paid so she didn't care if I got my food or not she does people like that all the time. If it would've been like a $20 order I wouldn't care but for a manger to be like who cares we got there money already, I used to love pizza hut and they took pride in their food now their just like every other food place in town

Atmosphere: 1

Food: 2

Service: 1

Martin Bourquin

Never received order. Store stated my order was stolen by the Door Dash Diver. Never offered a replacement order just said they would issue a refund. So didnt get food and ate from a vending machine. Not a happy camper
Update - called several times to check on refund. Never issued. Had to contact credit card company to get refund. AVOID THIS COMPANY

Atmosphere: 1

Food: 1

Service: 1

Jamie Hall

So order wings, bread sticks and a salad and waited 45 mins and when the delivery driver got here there was no sald. So pizza hut u might want to take the salad off your online menu. The food was ok but cold

Barbara Tipps

Are pizzas were cold,, dried and not made right the first time.. the driver was very nice and her name was

Food: 1

Service: 4

Sally Hampton

They never send all your food and you can never get ahold of any one to get your food or your money back this has happened to many times we will no longer be doing business with them once is a mistake but happens all the time we r done getting ripped off

Food: 5

Service: 1

Dominice Brown

I ordered at 11pm for chicken Alfredo pasta and roasted garlic bread sticks , they delivered a cheesy baby pizza with four boneless buffalo wings … I called they sent me to automated service

Service: 1

Leslie Hayden

I'll give them the fact they have good wings but their staff is horrible. Twice now I've ordered for delivery and only get half of what I ordered. How do you forget the main part of the meal and only send French fries both times. So I'm paying for delivery and I still have to go up there every time to get the rest of my order.

Atmosphere: 1

Food: 2

Service: 1

Rosa Williams

Order wasn’t ready cashier Ashanti was to business talking and back not answering phone I received 1 topping pizza and paid for3 topping the wrong pizza call to let them know store manager didn’t care never again

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

Kathleen Morris

Pizza was pretty bad and really, really over priced. I would have been better off buying a frozen pizza honestly. …..and whoever took the call for my order needs more training.

Atmosphere: 1

Food: 1

Service: 1

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