Pizza Hut
1861 E Sangamon Ave, Springfield
(217) 523-3260
Recent Reviews
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Saturday night's crew needs help, desperately. I caught the end of it luckily. The staff was cursing and yelling at each other, throwing things all over the kitchen. The counter person tried as much as possible to not to be rude when checking the customers out, however, went right back to screaming and yelling at the kitchen staff after taking care of the counter. The food was definitely not cooked fully and resembled the atmosphere it was cooked in. I wish I wouldn't have given pizza hut a second chance.
Atmosphere: 1
Food: 2
Service: 2
Love pizza hut and would love if they could open the inside again so I can come in and eat
Atmosphere: 5
Food: 5
Service: 5
The man was very respectful a lot of help and did not get irrated with my three year old child will most definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
We came in they were extremely busy, they also ran out of the product we ordered. The manager Brad was very calm about the situation he was very accommodating to us and helpful. Brad is the definition of good customer service
Atmosphere: 5
Food: 5
Service: 5
Pizza Hut is an American tradition- serving up a delicious array of excellent foods. I’ve never had a bad pizza, breadsticks, or any other item on their menu. And, their delivery is quick and reliable; not to mention great customer service in this flagship restaurant!
Atmosphere: 5
Food: 5
Service: 5
Does not answer their phone
Calls are routed to an unhelpful call center.
Atmosphere: 1
Food: 1
Service: 1
Carryout. A few pending orders, and while friendly, staff seemed to spend most of the time standing around.
Atmosphere: 3
Food: 3
Service: 3
Our order was wrong and no one answers the phone to help. I submitted a request on the website and pizza hut Corp doesn't respond either. There was a long line of frustrated people too.
Atmosphere: 1
Food: 2
Service: 3
Put in an order at 5:45 to be delivered by 6:15, over 2 hours late on a delivery and trying to get a hold of someone from the store is seemingly impossible. I would recommend you eat ANY where else if you plan to do so the day you put your order in
Service: 1
Poor service, food was terrible, the pizza crust was soaking wet with grease and tasted of spoiled meat or something! We were told we would be getting some sort of refund or free food but have yet to hear from anyone. I've tried calling there but after the call is answered I'm hung up on!
We have to this point used this location several times, NO MORE!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pizza was missing toppings and they didn't have one of my items and instead of calling me about it they just sent it out without my stuff. If they had bothered to call I would have ordered something else or cancelled
Food: 1
Service: 1
Staff was really friendly
Food: 5
Service: 5
Recommended dishes: Breadsticks
Not only was my order messed up, my pizza came over cooked and cold at the same time
Food: 1
Service: 1
Very nice employee and excellent food
Atmosphere: 5
Food: 5
Service: 5
Save yourself a waste of time and a house full of frustration and never order from here.
Atmosphere: 1
Food: 1
Service: 1
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