Starbucks
1971 W Monroe St, Springfield
(217) 793-2193
Recent Reviews
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For some reason they decided to put tea in the “iced coffee” I ordered
Atmosphere: 3
Food: 1
Service: 1
Visited Starbucks today 2/15/25 and tried the Hazelnut Cold Brew and the Brown Sugar Oatmeal Shaken Espresso—both were absolutely amazing! The drinks were spot-on, and you can tell the staff really knows their stuff. I’ll definitely be back soon! ☕
Atmosphere: 5
Food: 5
Service: 5
Great service inside. Friendly staff! Music was loud. They turned it down but it is still hard to carry on a conversation on some tunes.
Atmosphere: 3
Service: 5
The people here are very friendly!
Service: 5
Unorganized. Food came out 20 minutes before the drinks. When I asked if my drink order was received, Caitlyn tried to use her vast life experience to let me know how the store runs. Wow what an education! She’s so smart, she might make it to assistance manager in 3 years. With customer service skills like that, Oh! The Places She’ll Go!
Out of almond milk at 10am?, really… out of 2 of the 5 breakfast sandwiches at 10am that says offered all day. No menu boards with coffee prices and descriptions? only an advertisement for two holiday coffees.
grocery store, literally 200ft to buy almond milk. listen to them tell 4 people they were out of almond milk just while I was finishing my coffee
My husband and I had never been to a Starbucks, until last night. The girl that waited on us didn’t know that we were new, but was so informative and made the process so easy when choosing a drink. There are so many options and it helps when you have a barista that really knows her stuff! Shout out to Elaina. (The spelling is probably wrong. Lol.) She was amazing!
Extremely slow. Orders are usually 15-20 min past estimate.
Atmosphere: 4
Food: 4
Service: 1
Great team beautiful place and food absolutely delicious
Vegetarian options: Spinach eggs white feta
Kid-friendliness: Yes very friendly
Wheelchair accessibility: Yes they have
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries, Breakfast Sandwich, Cheese Danish, Spearmint Gum
Pretty sad to buy 4 cakepops for a total of $15 and have to wait at the window for 5 minutes!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chocolate Cake Pop
Restaurantji Recommends
Absolute trash location. They used to be good before moving across the street. New staff is terrible. This is the 3rd time I’ve gone in hopes that it wasn’t consistently awful. I will not be going back. The staff will rip you off by not making drinks properly, which is just unacceptable for a $7 coffee if you ask me. I even went back inside to have it remade this time and it was still awful. Terrible customer service from the girl on staff today 3/31/24 @ approximately 6:15pm. Three times in a row I’ve paid $7 for a cup of milk. Thanks! She admitted that since I asked for my drink with light ice, the drink would not be all the way full so they “HAVE TO” fill it up all the way with milk. Hmm… or more coffee? Or at least tell me upon ordering so I know I’m getting a cup of milk when I ask for light ice.
Atmosphere: 1
Food: 1
Service: 1
You can't use the excuse that you didn't make my mobile order because you're short staffed if four people are working, no one is in the drive thru, and you're standing around talking about Beyonce.
Service: 1
It's a
Atmosphere: 4
Food: 4
Service: 5
I went to the new place across the street. Waited 6 minutes for four dollar drip coffee. Ridiculous, Starbucks will no longer get my money.
Atmosphere: 1
Service: 1
Every time I order from this Starbucks everyone who works there is so kind!
Dietary restrictions: They are always so good about making sure any allergens are separated when I order for a group that had different restrictions!
Atmosphere: 5
Food: 5
Service: 5
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