very slow. sat in line for 25 minutes for a mobile order placed ahead. spent 10 minutes per car for cashing them out and handing out their drinks. zero multitasking skills, and poorly trained.
Atmosphere: 2
Food: 4
Service: 1
Chloe Corso
Best Starbucks tbh
Atmosphere: 5
Food: 5
Service: 5
Susan Williams
Coffee always made with passion and love.
Atmosphere: 5
Food: 4
Service: 5
Ashley Loyd
I had to throw my drink away because either the coconut milk or the whipped cream was bad. No one wants to drink sour dairy! I did call and was told just tell them next time my drink this time was bad and they will take care of it then. This happened at the N. Dirksen location.
Atmosphere: 2
Food: 1
Service: 2
Drew
Does not provide water unless you buy something... apparently water is not free...thank you guys .....$goodjob
Martin Lopez
They helped me quick, and they took care of me. Hello slow navy didn't
Noah Holdreith
What an awful experience! Stood there watching them more worried about the drive-through then us standing there for our two 11$ drinks. There were 3 orders just sitting on the counter. Finally got tired of standing there told an employee to keep the money they can use it for a tip and walked out. I will never be back.
Paul Phares
The bucks had stars
Abby Finch
I am very upset with my experience today. I am a very frequent customer and I always try to show my appreciation for the workers. My drink was made wrong today, and when I asked for it to be remade, the woman working the window rolled her eyes and slammed the window shut. The first time she told me the total it was 6.50, and then after this episode she wanted to charge me 7.50. I understand they have a frustrating job, but the attitude that was used was disrespectful and unneeded. This was around 8:20am.
Nate
Please place cup holders at the bottom of each bag, much much appreciated.
Poor management-clearly. You’re a coffee shop. Stopped by for a cold brew coffee during a cross country trip and was told “we are out of cold brew.” Cold brew takes prior planning which is where management comes in. Get it together, please. Fortunately, I am just traveling through and my local Oklahoma Starbucks never lets me down.
Tom Marshall
Stopped to get coffee and a quick snack. Waited 10 minutes for food for carry out. I went to the counter to ask about our order of a sandwich. We'd seen 5 or 6 sandwiches heated and bagged. I was told, "yours is going in next. We prioritize drive through." Considering the number of staff, we were disappointed in how long we had to wait and being pushed to accommodate multiple other (drive through) customers.
Atmosphere: 3
Food: 4
Service: 1
Abby Heffern
Today is my birthday and I went in the drive thru to get my free drink and the girl wanted me to show her my app so she could scan my phone. Well of course I forgot my password so I was trying to reset it for like 3 minutes and I think it was the manager, he comes to the window and told me I shouldn’t be waiting this long and gave me my drink. I apologized and told him that I’m trying to reset my password and he goes “you’re totally fine, I don’t know any of my passwords and you’re totally okay” and he gave me my drink and told me to have a great day and happy birthday! So nice of him! Didn’t get his name but he was so kind :)
Service: 5
Lexie Vaughan
Springfield Starbucks is absolute trash for firing Haley. This is literally the "Cracker Barrel firing Brad's Wife" gone barista. Haley is such a hard worker, passionate about her job, and even promoted your drinks on her personal page just out of dedication to her position. She was the reason I'd get Starbucks, now she's the reason I'll pass on Starbucks any day for treating their workers poorly. Haley will put her efforts elsewhere and still have her success story, and you'll be left without an impeccable manager.
Christopher Burke
Had a rude experience, I will never visit another one again.I'll make coffee at home. The way it's supposed to be.
very slow. sat in line for 25 minutes for a mobile order placed ahead. spent 10 minutes per car for cashing them out and handing out their drinks. zero multitasking skills, and poorly trained.
Atmosphere: 2
Food: 4
Service: 1
Best Starbucks tbh
Atmosphere: 5
Food: 5
Service: 5
Coffee always made with passion and love.
Atmosphere: 5
Food: 4
Service: 5
I had to throw my drink away because either the coconut milk or the whipped cream was bad. No one wants to drink sour dairy! I did call and was told just tell them next time my drink this time was bad and they will take care of it then. This happened at the N. Dirksen location.
Atmosphere: 2
Food: 1
Service: 2
Does not provide water unless you buy something... apparently water is not free...thank you guys
.....$goodjob
They helped me quick, and they took care of me. Hello slow navy didn't
What an awful experience! Stood there watching them more worried about the drive-through then us standing there for our two 11$ drinks. There were 3 orders just sitting on the counter. Finally got tired of standing there told an employee to keep the money they can use it for a tip and walked out. I will never be back.
The bucks had stars
I am very upset with my experience today. I am a very frequent customer and I always try to show my appreciation for the workers. My drink was made wrong today, and when I asked for it to be remade, the woman working the window rolled her eyes and slammed the window shut. The first time she told me the total it was 6.50, and then after this episode she wanted to charge me 7.50. I understand they have a frustrating job, but the attitude that was used was disrespectful and unneeded. This was around 8:20am.
Please place cup holders at the bottom of each bag, much much appreciated.
Restaurantji Recommends
Poor management-clearly. You’re a coffee shop. Stopped by for a cold brew coffee during a cross country trip and was told “we are out of cold brew.” Cold brew takes prior planning which is where management comes in. Get it together, please.
Fortunately, I am just traveling through and my local Oklahoma Starbucks never lets me down.
Stopped to get coffee and a quick snack. Waited 10 minutes for food for carry out. I went to the counter to ask about our order of a sandwich. We'd seen 5 or 6 sandwiches heated and bagged. I was told, "yours is going in next. We prioritize drive through." Considering the number of staff, we were disappointed in how long we had to wait and being pushed to accommodate multiple other (drive through) customers.
Atmosphere: 3
Food: 4
Service: 1
Today is my birthday and I went in the drive thru to get my free drink and the girl wanted me to show her my app so she could scan my phone. Well of course I forgot my password so I was trying to reset it for like 3 minutes and I think it was the manager, he comes to the window and told me I shouldn’t be waiting this long and gave me my drink. I apologized and told him that I’m trying to reset my password and he goes “you’re totally fine, I don’t know any of my passwords and you’re totally okay” and he gave me my drink and told me to have a great day and happy birthday! So nice of him! Didn’t get his name but he was so kind :)
Service: 5
Springfield Starbucks is absolute trash for firing Haley. This is literally the "Cracker Barrel firing Brad's Wife" gone barista. Haley is such a hard worker, passionate about her job, and even promoted your drinks on her personal page just out of dedication to her position. She was the reason I'd get Starbucks, now she's the reason I'll pass on Starbucks any day for treating their workers poorly. Haley will put her efforts elsewhere and still have her success story, and you'll be left without an impeccable manager.
Had a rude experience, I will never visit another one again.I'll make coffee at home. The way it's supposed to be.
Atmosphere: 2
Food: 2
Service: 2
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