Steak 'n Shake
3186 S Dirksen Pkwy, Springfield
(217) 529-5823
Recent Reviews
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They dont support veterans. Showed multiple forms of identification still didn't honor it
Great service. SUPER friendly staff... clean dining area and restrooms..
Atmosphere: 5
Food: 5
Service: 5
The garlic burger is yucky. They want tips but don't even do drink refills???
Atmosphere: 3
Food: 3
Service: 3
Mariah was kind, friendly, hospitable!
The food was all-American satisfying. I had the #8 Butter Burger and fries. The sauté onion were a delicious addition. The fries are fried in beef tallow, so a healthier choice. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
RUDE AND CRUDE. TURNED AROUND AND WALKED OUT. NOT THE SAME CHAIN THAT I USED TO ENJOY. SAD
Atmosphere: 1
Food: 1
Service: 1
I just wanted to jump on here and say this evening I had an online order, when I went to pick it up it wasn’t ready yet, no biggie, apparently they hadn’t received it, after a moment or three, my order was in hand! I want to say Thank You to the night manager that was working, everything was delicious!
Atmosphere: 5
Food: 5
Service: 5
Tables were dirty
Washroom Doors open
Atmosphere: 1
Food: 2
Service: 1
It was nice but expensive than it used to be.
Atmosphere: 5
Food: 5
Service: 5
We were missing about a third of what we ordered and they were to short staffed to fix it.
Atmosphere: 3
Food: 5
Service: 2
Closed and locked at 9:34pm. Two crew inside and totally ignored.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Leo would take a portion of my order, cut me off, then get silent for long periods. It happened multiple times. If it hadn't been late on a Sunday, while we were in the middle of a huge road trip, we wouldn't have put up with his bs for 10 minutes.
The food was okay, but not great and for sure not worth the trouble.
I'll eat gas station food first next time.
We stopped by Aug 9th at about 9:00pm. We did get an order with the drive thru. We watched our bag full just sit there for 5 minutes. 🤷🏽♀️
The cashier was walking around with a cigarette in his mouth and then moved it to his ear before giving us our food.
No restaurant professionalism for food safety regulations I guess🤦🏽♀️
Do better!!!
Atmosphere: 1
Food: 3
Service: 2
Love the tallow fries!
Atmosphere: 5
Food: 5
Service: 5
The place was clean, the staff was super friendly, and the food was prepared what I would consider quickly and perfectly. I had a steak burger with everything on it, a cup of chili, and a milkshake. The restroom was clean. The table that I sat at was clean. The condiment / soda fountain bar was clean and well stocked.
Atmosphere: 5
Food: 5
Service: 5
Didn’t want to eat in our van so we decided to dine in. After 20 minutes my wife approached the counter and a young man at the end of it asked if he could help her. She said yes I would like my order. He asked to see a receipt, she showed him and he said it would be right out. A few minutes later two guys came out with someone else’s order. We said it wasn’t ours and they took the food back. While we continue yes to wait they served two tables that had ordered well after us. We saw them start our order so we went up and asked for a refund instead. The cashier took our receipt and rang up our return and handed us both receipts with no apology which I acknowledged. My wife checked the receipt and he was still charging $6.43 for chilli and fries we never received. She told him to fix it and he reduced it and added on a soda charge which we said was ridiculous. He said okay and added a second soda charge on and basically told us to leave. I raised my voice in disbelief and said we would be challenging the charges on our credit card and contacting corporate and local management. What an unbelievably horrible fast food experience from a very rude young man and his crew.
Atmosphere: 1
Food: 1
Service: 1
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