On September 17, 2025, I visited Subway on Sangamon Avenue after purchasing food for a partner at China Star, preferring a sandwich over Chinese cuisine. While experiencing a choking sensation, likely from a food particle, I requested a water cup. Unable to locate water, I filled it with Sprite. An employee ( Myron ) accused me of theft, despite my intent to order a sandwich and a large drink. When I explained my distress, he became hostile, threatened police action, and ordered me to leave. His aggressive demeanor—shaking, leaning over the counter, pointing—made me feel unsafe. I urged him to call the police, but he continued his outburst. I contacted the police, who deemed it a civil matter and advised addressing it with the manager. The district manager, initially swayed by the employee’s account, acknowledged prior similar incidents after my explanation. While I spoke with her, the employee loudly claimed I was lying to a new coworker. The manager promised to follow up. As a business owner, I found the public theft accusation humiliating. The employee’s unprofessional, hostile conduct created an unsafe environment. I request a formal review to ensure accountability and prevent recurrence.
Atmosphere: 1
Service: 1
Natalie G
This review is a PETITION to finally get the DISRESPECTFUL masked man that has been terribly treating customers for year's there FIRED.
PLEASE LIKE THIS COMMENT if you have been treated unfair by this man for just placing an order. This guy is truly unhinged...
Danielle Perkins
This place is absolutely sucks. They are not open on the inside, which is entirely. The whole experience of subway is to be able to build your food and make sure they’re putting enough of what toppings you want on there and these people have not had their lobby open as far as I could tell for at least 2 to 3 years how they’re still in business is beyond me. They’re probably surviving off of GrubHub deliveries, but they need to definitely open their lobby. I’m so serious. They would probably get so much more business I just left because I don’t trust that they’re gonna make my sandwich the way that I want them to And I’m not trying to get home and be disappointed on a $15 sandwich.
Atmosphere: 1
Food: 1
Service: 1
ИЗ РУК В РУКИ
this is the only Subway where they couldn't make me a sandwich the way I wanted, it's just weird
christine coban-seals
The two older gentlemen that was working was very nice , friendly ,and professional thank u for the great service
Atmosphere: 5
Food: 5
Service: 5
Brian Truter
Sad excuse for a Subway. The food has went downhill, the bread just tastes like cardboard anymore.
Atmosphere: 2
Food: 2
Service: 2
Kirstin K
Only one person working, closed the lobby and won’t take orders through drive thru unless they’re online orders told me I had to wait an hour if I wanted food. Went somewhere else.
Luis X
This place has gone downhill sadly. Lobby is often closed due to “shortage” of staff. Drive through is not an option either as they have “so many” online orders , so the wait time is insane. Franchise owners need to hire new personnel and pay them accordingly, so they don’t quit. This store shouldn’t be operated by one employee only.
Atmosphere: 1
Food: 1
Service: 1
Patrick William
Wow, I just love this place and been coming here for years and the people are so friendly and do such a great job and I give this restaurant definitely a 5+ rating and then some
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Jess
I asked if I could charge my phone after receiving my order and wanted to go outside to eat. I didn't expect the employees to look after it but I didn't realize that the electricity bill would be so high. My less then 20 minute android charge, which is literally less than 2 cents would've put you out of a job. Good looks jedi. I will never go back to this subway again.
Really rude customer service, we were very nice and understanding of the fact that the lobby was not open but they still seemed very rude. Was not accommodating at all. Rushed us our whole order and was upset that we had coupons and wanted our sandwiches toasted. Also our sandwiches were all wrong.
Atmosphere: 1
Food: 2
Service: 1
Hayle Mcmillon
I don’t like to leave bad reviews since I worked in food service but I went here and I understand why they closed the lobby but if I have to go through the drive through I would like them to actually listen to my order and get my sandwich right and when I brought it back so they could add the stuff I wanted not be rude to me and condescending I won’t be coming back to this subway
Atmosphere: 1
Food: 1
Service: 1
Kaleb Jannink
I dont leave reviews very much because you never know what that certain employee is going through or if being short staffed has stressed those working. I try to look for the positives, and generally go by the 3 strike rule. That being said. All 3 times I have been to this Subway. The same employee has a very very sour attitude. The older/bigger gentleman with glasses needs a reality check. Going into detail of the 3 seperate interactions with him could fill a college kids essay. I probably spend a little too much on Subway. I will gladly make the 15 min drive to the subway on S. 6th vs this one. Even tho I work in the same plaza. This guy is costing you money.
Atmosphere: 3
Food: 3
Service: 1
John A
Walked in to the store on Thursday at 1400 in my uniform to order a sandwich. Asked for a sandwich, (employee doesn’t ask what type of bread) the employee started preparing my sandwich and I was gazing at their menu I saw a sandwich that I’ve never tried. I told the employee that i would also like to order another sandwich. The employee started huffing and puffing, looked at me and said with attitude, “any more surprises, because I have better things to do!”I’m not sure what’s his better things to do than doing his job and make a sandwich?!?!?
On September 17, 2025, I visited Subway on Sangamon Avenue after purchasing food for a partner at China Star, preferring a sandwich over Chinese cuisine. While experiencing a choking sensation, likely from a food particle, I requested a water cup. Unable to locate water, I filled it with Sprite. An employee ( Myron ) accused me of theft, despite my intent to order a sandwich and a large drink. When I explained my distress, he became hostile, threatened police action, and ordered me to leave. His aggressive demeanor—shaking, leaning over the counter, pointing—made me feel unsafe. I urged him to call the police, but he continued his outburst. I contacted the police, who deemed it a civil matter and advised addressing it with the manager. The district manager, initially swayed by the employee’s account, acknowledged prior similar incidents after my explanation. While I spoke with her, the employee loudly claimed I was lying to a new coworker. The manager promised to follow up. As a business owner, I found the public theft accusation humiliating. The employee’s unprofessional, hostile conduct created an unsafe environment. I request a formal review to ensure accountability and prevent recurrence.
Atmosphere: 1
Service: 1
This review is a PETITION to finally get the DISRESPECTFUL masked man that has been terribly treating customers for year's there FIRED.
PLEASE LIKE THIS COMMENT if you have been treated unfair by this man for just placing an order. This guy is truly unhinged...
This place is absolutely sucks. They are not open on the inside, which is entirely. The whole experience of subway is to be able to build your food and make sure they’re putting enough of what toppings you want on there and these people have not had their lobby open as far as I could tell for at least 2 to 3 years how they’re still in business is beyond me. They’re probably surviving off of GrubHub deliveries, but they need to definitely open their lobby. I’m so serious. They would probably get so much more business I just left because I don’t trust that they’re gonna make my sandwich the way that I want them to And I’m not trying to get home and be disappointed on a $15 sandwich.
Atmosphere: 1
Food: 1
Service: 1
this is the only Subway where they couldn't make me a sandwich the way I wanted, it's just weird
The two older gentlemen that was working was very nice , friendly ,and professional thank u for the great service
Atmosphere: 5
Food: 5
Service: 5
Sad excuse for a Subway. The food has went downhill, the bread just tastes like cardboard anymore.
Atmosphere: 2
Food: 2
Service: 2
Only one person working, closed the lobby and won’t take orders through drive thru unless they’re online orders told me I had to wait an hour if I wanted food. Went somewhere else.
This place has gone downhill sadly.
Lobby is often closed due to “shortage” of staff.
Drive through is not an option either as they have “so many” online orders , so the wait time is insane.
Franchise owners need to hire new personnel and pay them accordingly, so they don’t quit. This store shouldn’t be operated by one employee only.
Atmosphere: 1
Food: 1
Service: 1
Wow, I just love this place and been coming here for years and the people are so friendly and do such a great job and I give this restaurant definitely a 5+ rating and then some
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
I asked if I could charge my phone after receiving my order and wanted to go outside to eat. I didn't expect the employees to look after it but I didn't realize that the electricity bill would be so high. My less then 20 minute android charge, which is literally less than 2 cents would've put you out of a job. Good looks jedi. I will never go back to this subway again.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Really rude customer service, we were very nice and understanding of the fact that the lobby was not open but they still seemed very rude. Was not accommodating at all. Rushed us our whole order and was upset that we had coupons and wanted our sandwiches toasted. Also our sandwiches were all wrong.
Atmosphere: 1
Food: 2
Service: 1
I don’t like to leave bad reviews since I worked in food service but I went here and I understand why they closed the lobby but if I have to go through the drive through I would like them to actually listen to my order and get my sandwich right and when I brought it back so they could add the stuff I wanted not be rude to me and condescending I won’t be coming back to this subway
Atmosphere: 1
Food: 1
Service: 1
I dont leave reviews very much because you never know what that certain employee is going through or if being short staffed has stressed those working. I try to look for the positives, and generally go by the 3 strike rule. That being said. All 3 times I have been to this Subway. The same employee has a very very sour attitude. The older/bigger gentleman with glasses needs a reality check. Going into detail of the 3 seperate interactions with him could fill a college kids essay. I probably spend a little too much on Subway. I will gladly make the 15 min drive to the subway on S. 6th vs this one. Even tho I work in the same plaza. This guy is costing you money.
Atmosphere: 3
Food: 3
Service: 1
Walked in to the store on Thursday at 1400 in my uniform to order a sandwich. Asked for a sandwich, (employee doesn’t ask what type of bread) the employee started preparing my sandwich and I was gazing at their menu I saw a sandwich that I’ve never tried. I told the employee that i would also like to order another sandwich. The employee started huffing and puffing, looked at me and said with attitude, “any more surprises, because I have better things to do!”I’m not sure what’s his better things to do than doing his job and make a sandwich?!?!?
Atmosphere: 1
Food: 4
Service: 1
Vegetarian options: Love the freshness!
Atmosphere: 5
Food: 5
Service: 5
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