Subway

417-435 S Grand Ave E, Springfield
(217) 788-5953

Recent Reviews

George McKennedy

Great place, just under staffed right now. Always a good experience.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Tuna

Akeem Sargent

Marlin macfall is a good worker he works at All the subway spot and what crazy I went to every one I went to this location and saw him and he told me they traded him to this location and with that ? he was ready to do his part of this location he is a good worker my

Atmosphere: 5

Food: 5

Service: 5

Dakota Roach

Had a pregnant woman in the restaurant screaming at both customers and another employee. Management did nothing even though, per the pregnant womans admission, her boyfriend was an employee. Management just stood there making sandwitches and said nothing as the pregnant woman threatened to follow a customer home to "beat her @$$" among other threats of violence. The only one who said something was another employee who attempted to stop the pregnant woman's tirade and stream of curses by telling her she couldn't act and talk like that in the restaurant. The pregnant woman responded by continuing to curse, scream, and threaten the girl working, saying she'd hurt her too. Again, management did nothing and said nothing as their customers, and now an employee, were threatened and berated. The situation could not have been handled worse, and the supervisor on duty didn't seem to care. Save yourself the drama and pick a different Subway. Maybe one that values their customers and employees enough to stand up for them and ask verbally abusive people to leave the premises.

Atmosphere: 1

Prince Mello

Great service. The manager womderful

Atmosphere: 5

Food: 5

Service: 5

Kathy McClure

Ordered steak sub and got chicken. Customers waited on in front of people waiting etc. It was chat time for the 2 working. No concentration...

Atmosphere: 2

Food: 2

Service: 3

Jason Voyles

Free sandwiches for homeless and others have to pay is an interesting business model.

Atmosphere: 1

Food: 1

Service: 1

Mark Sherman

I went through the drive through at 4:57 p.m. on August 30, 2023, to order a sub for my son. I ordered a foot long meatball sub toasted on white bread with American cheese, light lettuce, black olives, banana peppers, and tomatoes. I delivered it. Then I got a call after my son had taken a few bites that it had mayonnaise and onions on it. He tried to eat so I would have to go back, but I had to pass by the place on my way home. I went with my son on the phone. They said I had to go back to get the sun before they could reimburse me or make a new sub. I went back to get the sub. I returned with the sub , and then they asked for the receipt. I kinda of slammed it on the counter. They said I didn’t need to do that. I apologized for that. They made the sun and still messed it up. They didn’t use the right bread. They used Italian instead of White. I did all this from 4:57 p.m. to 5:45 p.m. I have been going there for awhile, and this was the first bad experience. They didn’t even offer a cookie for the inconvenience. They were actually rude. There were 2 employees working. The lunch crew seem nicer.

Atmosphere: 1

Food: 1

Service: 1

Donald Nelson

These guys are Great.

Atmosphere: 5

Food: 5

Service: 5

Ciara Wheelock

No ingredients. No customer service. Great place to go if you want to catch unessary attitude from some snot nose little girls.

K

Food is as good as always. I've only used the drive thru. Employees are courteous & do their jobs well. Store appears to be in need of repairs, looks run down, outdoor speaker used to not work, now has a rigged speaker that literally Yells back in your face.

Atmosphere: 2

Food: 5

Service: 5

Christopher Boward

Dude in bandana taking orders at the window is a complete ****. Very rude! Asked for monterey jack cheese and put shredded cheese instead. Bread slimey like it was sitting in water. Asked for receipt and simply handed back my card and shut the window and walked away.

Atmosphere: 1

Food: 2

Service: 1

Amie B.

There was only one person working at the beginning of what would be dinnertime. We ordered two sandwiches, and of course had special requests (just a little sauce, lots of olives, etc).Two full size sandwiches take time to make, especially when you're the only one working, and there's another car in your drive thru, but we sat at the window for at least ten minutes. When we unwrapped our food, we realized there were barely any toppings, and my "just a little" sauce dripped all over my hands, face, and the paper it was wrapped in (luckily that new Aoli sauce is very tasty). We basically paid for sauce and bread.It TASTED good, it was just not the Subway I know and love.Thank goodness for coupons, or we wouldn't probably come back.TREAT YOUR EMPLOYEES BETTER.

Atmosphere: 1

Food: 2

Service: 3

Melanee McCormick

Lala is the best worker, the store was clean and everything. Lala went out of her way to make sure we got fast, friendly service and our food was delicious

Atmosphere: 5

Food: 5

Service: 5

Tierre Orear

Friendly employees and my sandwich was made perfectly!

natoshund

I usually don't write reviews but Subway on South Grand is terrible. I usually send 30 to 60.00 in there and my sandwiches are never made right. I tell them what I want and it's always messed up. I seen them even write it down and still messed up. It's been like this since 2020. So i understand businesses are short staffed. This is ridiculous. I'm so pissed! This is the 5th time I'm good. I finally learned my lesson!

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