Dunkin'
2057 Lincoln Hwy, St. Charles
(630) 444-0828
Recent Reviews
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The morning team is great! Super fast and nice. Seems like the place is under new management or owners.
Atmosphere: 5
Food: 5
Service: 5
Always there with a sweet treat when you need it. But the donuts are getting smaller each time i go 👀
Atmosphere: 3
Food: 3
Service: 3
Employees in self check out are strange and hover too much
Atmosphere: 3
Food: 4
Service: 3
Put 0 pumps of vanilla in a medium latte I ordered with 6 pumps lmfao
Atmosphere: 2
Food: 1
Service: 3
my little brother always takes so long to order in the drive through but the workers are so patient and kind!!! love this location
Atmosphere: 5
Food: 5
Service: 5
Always good and refreshing
The drinks are okay, but I've gotten food multiple times and every single time it's somehow both overcooked and cold and disgusting. It's like they're giving you overcooked food that's also been sitting under a warmer for too long.
Atmosphere: 4
Food: 1
Service: 4
Always delicious
Food: 5
Service: 5
The Drive-through, 10:30am all of 8 minutes. Two Cheese Whoppers, one order fries and Sprite
Food: 5
Service: 5
Much better than the St Charles location. Come here instead
Restaurantji Recommends
Just spent $46 dollars on 2 doz donuts and some munchkins and they are all slimy. The icing has slid off all fo the donuts. I heard the workers saying they were sweaty but did not put it together at the time of purchas. GROSS. This place is GROSS. The service is substandard. DD has been in business for decades and they do not know how to keep their donuts from being slimy? What the heck???? WASTE of money. This particular DD needs to be closed down. Tried to call.... no one answers the phone... SHOCKING!
Food: 1
Service: 1
My wife ordered coffee from here and she is deathly allergic to dairy so she gets oak milk and her coffee always has the same darker color the coffee she got was really light color usually meaning it had dairy and when she went back to have a new one made they argued and refused to do it. She can't just taste it and find out and if she did her throat will swell closed. So if you have allergies I need your coffee made a certain way I would probably avoid this location as they will make it wrong and refuse to make it right
Food: 1
Service: 1
The customer service at this location has really gone downhill over the last year. The nicest people used to work here. . . Now it's a bunch of mismanaged and lazy kids. Twice I have encountered teens behind the counter who simply walk away from you and won't address your issue. What entitlement. They should just stay home and play video games because they are definitely not able to communicate effectively or problem solve. I was given a medium coffee instead of a large, and was missing a coffee, and told the girl behind the counter. She actually said, "I wasn't the one who made it". Then simply walked away. I had to wait for someone else to come to the counter to assist. Then, when I got home, my donuts were wrong in my box. I should have checked them, next time I will. There were only six and yet, apparently attnetion to detail is also lacking. Don't get me started on the self serve kiosk. Ugh. If you want people to use a kiosk, while 7 workers are behind the counter just watching you as you struggle trying to find items, then at least make it easier by putting the breakfast sandwiches under breakfast sandwiches, not snacks. As the manager stood there talking to a friend as I struggled to find items, I should have just left. Honestly not worth it for heated ultra processed food anyway. One way to lose your longtime customers, frustrate them.
Atmosphere: 2
Food: 3
Service: 1
We came for iced coffee and the guy was kind enough to offer us free drinks
Atmosphere: 5
Food: 5
Service: 5
Always friendly people right at open, love my midnight blend!
Atmosphere: 5
Food: 5
Service: 5
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