Much better than the St Charles location. Come here instead
Thaddeus Anderson
Just spent $46 dollars on 2 doz donuts and some munchkins and they are all slimy. The icing has slid off all fo the donuts. I heard the workers saying they were sweaty but did not put it together at the time of purchas. GROSS. This place is GROSS. The service is substandard. DD has been in business for decades and they do not know how to keep their donuts from being slimy? What the heck???? WASTE of money. This particular DD needs to be closed down. Tried to call.... no one answers the phone... SHOCKING!
Food: 1
Service: 1
Mike Hunt
My wife ordered coffee from here and she is deathly allergic to dairy so she gets oak milk and her coffee always has the same darker color the coffee she got was really light color usually meaning it had dairy and when she went back to have a new one made they argued and refused to do it. She can't just taste it and find out and if she did her throat will swell closed. So if you have allergies I need your coffee made a certain way I would probably avoid this location as they will make it wrong and refuse to make it right
Food: 1
Service: 1
Michelle
The customer service at this location has really gone downhill over the last year. The nicest people used to work here. . . Now it's a bunch of mismanaged and lazy kids. Twice I have encountered teens behind the counter who simply walk away from you and won't address your issue. What entitlement. They should just stay home and play video games because they are definitely not able to communicate effectively or problem solve. I was given a medium coffee instead of a large, and was missing a coffee, and told the girl behind the counter. She actually said, "I wasn't the one who made it". Then simply walked away. I had to wait for someone else to come to the counter to assist. Then, when I got home, my donuts were wrong in my box. I should have checked them, next time I will. There were only six and yet, apparently attnetion to detail is also lacking. Don't get me started on the self serve kiosk. Ugh. If you want people to use a kiosk, while 7 workers are behind the counter just watching you as you struggle trying to find items, then at least make it easier by putting the breakfast sandwiches under breakfast sandwiches, not snacks. As the manager stood there talking to a friend as I struggled to find items, I should have just left. Honestly not worth it for heated ultra processed food anyway. One way to lose your longtime customers, frustrate them.
Atmosphere: 2
Food: 3
Service: 1
shabana rahman
We came for iced coffee and the guy was kind enough to offer us free drinks
Atmosphere: 5
Food: 5
Service: 5
Samantha Hawkins
Always friendly people right at open, love my midnight blend!
Atmosphere: 5
Food: 5
Service: 5
JKollectables
We ordered food this morning and received burnt food the bagels were black and bacon that was crumbled and black as well. Donuts were a day old dry and crumbly I called to ask for the food to be remade and I got asked for a name for the order and they never ask for a name when you order in the drive-thru. After I said my name the lady on the phone said well we don’t have a name for that order I then explained that we had just picked up the food the girl hung up on me! What a joke of a place customer service none existent. My other half had to go back in and at first the girl was shocked that she was there to receive a refund with the food in her hand the girl behind the counter asked if she wanted them to remake the food but why would we want any food made from this place so we requested a refund and nope you guessed it they didn’t refund the entire order they refunded a part of the order what a joke of a place this is.
Bad service, served by young adults who don’t care to do a decent job. Ice cream was not what I ordered, the other cone was freezer burn, the sugar cones were horrible tasting. We thru them out. They were served sloppy with barely any ice cream Waste of money. Will not be back.
Sloane F
The customer service was terrible. I nicely asked why our drinks were taking so long & the worker hit me with so much attitude enough for everyone in the room. The drinks were terrible. The atomosphere is gross & dirty, everything is trashy here. Would not recommend to anyone looking to enjoy a chill breakfast. This is gross, won’t be returning.
Much better than the St Charles location. Come here instead
Just spent $46 dollars on 2 doz donuts and some munchkins and they are all slimy. The icing has slid off all fo the donuts. I heard the workers saying they were sweaty but did not put it together at the time of purchas. GROSS. This place is GROSS. The service is substandard. DD has been in business for decades and they do not know how to keep their donuts from being slimy? What the heck???? WASTE of money. This particular DD needs to be closed down. Tried to call.... no one answers the phone... SHOCKING!
Food: 1
Service: 1
My wife ordered coffee from here and she is deathly allergic to dairy so she gets oak milk and her coffee always has the same darker color the coffee she got was really light color usually meaning it had dairy and when she went back to have a new one made they argued and refused to do it. She can't just taste it and find out and if she did her throat will swell closed. So if you have allergies I need your coffee made a certain way I would probably avoid this location as they will make it wrong and refuse to make it right
Food: 1
Service: 1
The customer service at this location has really gone downhill over the last year. The nicest people used to work here. . . Now it's a bunch of mismanaged and lazy kids. Twice I have encountered teens behind the counter who simply walk away from you and won't address your issue. What entitlement. They should just stay home and play video games because they are definitely not able to communicate effectively or problem solve. I was given a medium coffee instead of a large, and was missing a coffee, and told the girl behind the counter. She actually said, "I wasn't the one who made it". Then simply walked away. I had to wait for someone else to come to the counter to assist. Then, when I got home, my donuts were wrong in my box. I should have checked them, next time I will. There were only six and yet, apparently attnetion to detail is also lacking. Don't get me started on the self serve kiosk. Ugh. If you want people to use a kiosk, while 7 workers are behind the counter just watching you as you struggle trying to find items, then at least make it easier by putting the breakfast sandwiches under breakfast sandwiches, not snacks. As the manager stood there talking to a friend as I struggled to find items, I should have just left. Honestly not worth it for heated ultra processed food anyway. One way to lose your longtime customers, frustrate them.
Atmosphere: 2
Food: 3
Service: 1
We came for iced coffee and the guy was kind enough to offer us free drinks
Atmosphere: 5
Food: 5
Service: 5
Always friendly people right at open, love my midnight blend!
Atmosphere: 5
Food: 5
Service: 5
We ordered food this morning and received burnt food the bagels were black and bacon that was crumbled and black as well. Donuts were a day old dry and crumbly I called to ask for the food to be remade and I got asked for a name for the order and they never ask for a name when you order in the drive-thru. After I said my name the lady on the phone said well we don’t have a name for that order I then explained that we had just picked up the food the girl hung up on me! What a joke of a place customer service none existent. My other half had to go back in and at first the girl was shocked that she was there to receive a refund with the food in her hand the girl behind the counter asked if she wanted them to remake the food but why would we want any food made from this place so we requested a refund and nope you guessed it they didn’t refund the entire order they refunded a part of the order what a joke of a place this is.
Food: 1
Service: 1
I love Dunkin, here is overpriced and slow.
Atmosphere: 3
Food: 3
Service: 3
Hash browns were soggy but coffee was good
Atmosphere: 5
Food: 3
Service: 5
Good coffee and refreshers for a decent price.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bagels, Croissant
Restaurantji Recommends
I went here way too often
Atmosphere: 5
Food: 5
Service: 5
Bad service, served by young adults who don’t care to do a decent job. Ice cream was not what I ordered, the other cone was freezer burn, the sugar cones were horrible tasting. We thru them out. They were served sloppy with barely any ice cream Waste of money. Will not be back.
The customer service was terrible. I nicely asked why our drinks were taking so long & the worker hit me with so much attitude enough for everyone in the room. The drinks were terrible. The atomosphere is gross & dirty, everything is trashy here. Would not recommend to anyone looking to enjoy a chill breakfast. This is gross, won’t be returning.
Atmosphere: 2
Food: 2
Service: 1
The best drunks and whole bean coffee.
Forgot my hashbrowns
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