Was served by Nathian in the drive thru and it was such a great experience. He was extremely kind and patient with me. When I pulled up to the window, he made great conversation and made sure I was set with everything I needed before I left. Thankful I was served by him today after a long day at work!
Atmosphere: 5
Food: 5
Service: 5
Taylor Gillen
Stephanie is seriously the sweetest!! Always so kind when you order and so friendly!
Service: 5
Christina Antonyuk
I come here pretty regularly twice a week to work as it’s closest to my home, so I can confidently say this location falls short.
Most recently, I ordered an oatmeal for the first time and got plain, unflavored cooked oats. I looked at the tag and saw it said “brown sugar, berries, nuts, etc.”, so I went up to the counter and said “I believe I’m missing toppings, there are some listed on the tag”. The worker just said “Well, did you ask for toppings?” which, I guess I didn’t, but they weren’t offered and I’ve never ordered this before. How was I supposed to know I can’t just order an oatmeal off the menu unless I want plain oats? You don’t have to make a point that it’s my fault, she could have just given me the toppings without saying a single word and that would’ve been a normal interaction in my opinion. The employees here are definitely pretty rude. Maybe it’s because I’m the same age as them, I do notice they put a little bit more effort into their interactions with older gentlemen, lol.
Atmosphere: 2
Food: 3
Service: 1
Ben Crane
Since 2020…. This location has been the worst. Drinks are poorly made. Drive thru line is always backed up. Frequently has issues on the app and says they don’t accept mobile orders. This was tolerable until it wasn’t. I don’t waste my time or money at this location anymore.
Atmosphere: 3
Service: 1
Douglas Roy
Loved it!
Atmosphere: 5
Food: 5
Service: 5
CT B
Dear management: This is how you permanently lose business, when you have paying customers leave reviews complaining about a specific employee you must listen! The male employee (short dark hair) who has a pleasant attitude with everyone else other than customers is rude and dismissive. He said hello but nothing else after I swiped my card. Maybe my tip wasn't good enough? He handed me my coffee, I asked for a straw, he didn't even say OK, handed it to me and walked away from the window. NO 'thank you', NO 'you're all set', NO 'have a good day'. Nothing. Your store will never receive another dollar from me and I will warn everyone I know about your store. We work hard for our money (without asking for tips) and your entitled employees should learn the same!
Atmosphere: 1
Food: 2
Service: 1
dave caban
Fast friendly
Atmosphere: 5
Food: 5
Service: 5
Jay
Staff needs to be trained on customer service. I tipped the person in the drive through using my card before I got my order and I wish I didn’t. The guy handed me my order and I didn’t receive a hello, how are you, or even a here’s your order! He said nothing and just handed me my drink and closed the window. Rude! I’ll be going to the Starbucks the street in west Chicago or further down 64 from now on. I worked in the food industry when I was younger and never treated a paying customer like that.
Atmosphere: 1
Food: 3
Service: 1
Amy Boone
The drink was delicious. However, there was so much ice that there was barely any drink.
The guy at the drive through is so rude. This place has horrible customer service every time and they always mess up the orders.
Atmosphere: 1
Food: 1
Service: 1
Aprilee Gostomski
My pink drink had strawberries with mold, what the heck. Also of note I was drinking this while driving and it still caught my eye, so not subtle mold.
Food: 1
Dana Kundanis
Who was having a bad day? Not me. This is a happy coffee drinker — not a sad one. Thanks Barista ☹️
Mark Kubiak
Coffee is what we're talking about, yes the folks are extremely helpful and friendly
Atmosphere: 4
Food: 4
Service: 5
Juan Gonzalez
I order a drink chocolate covered strawberry crème Frappuccino blended he said it was not available and i literally could order it online wich I did bad service he did not wanted to thrue the hustle of making the drink
Was served by Nathian in the drive thru and it was such a great experience. He was extremely kind and patient with me. When I pulled up to the window, he made great conversation and made sure I was set with everything I needed before I left. Thankful I was served by him today after a long day at work!
Atmosphere: 5
Food: 5
Service: 5
Stephanie is seriously the sweetest!! Always so kind when you order and so friendly!
Service: 5
I come here pretty regularly twice a week to work as it’s closest to my home, so I can confidently say this location falls short.
Most recently, I ordered an oatmeal for the first time and got plain, unflavored cooked oats. I looked at the tag and saw it said “brown sugar, berries, nuts, etc.”, so I went up to the counter and said “I believe I’m missing toppings, there are some listed on the tag”. The worker just said “Well, did you ask for toppings?” which, I guess I didn’t, but they weren’t offered and I’ve never ordered this before. How was I supposed to know I can’t just order an oatmeal off the menu unless I want plain oats? You don’t have to make a point that it’s my fault, she could have just given me the toppings without saying a single word and that would’ve been a normal interaction in my opinion. The employees here are definitely pretty rude. Maybe it’s because I’m the same age as them, I do notice they put a little bit more effort into their interactions with older gentlemen, lol.
Atmosphere: 2
Food: 3
Service: 1
Since 2020…. This location has been the worst. Drinks are poorly made. Drive thru line is always backed up. Frequently has issues on the app and says they don’t accept mobile orders. This was tolerable until it wasn’t. I don’t waste my time or money at this location anymore.
Atmosphere: 3
Service: 1
Loved it!
Atmosphere: 5
Food: 5
Service: 5
Dear management: This is how you permanently lose business, when you have paying customers leave reviews complaining about a specific employee you must listen! The male employee (short dark hair) who has a pleasant attitude with everyone else other than customers is rude and dismissive. He said hello but nothing else after I swiped my card. Maybe my tip wasn't good enough? He handed me my coffee, I asked for a straw, he didn't even say OK, handed it to me and walked away from the window. NO 'thank you', NO 'you're all set', NO 'have a good day'. Nothing. Your store will never receive another dollar from me and I will warn everyone I know about your store. We work hard for our money (without asking for tips) and your entitled employees should learn the same!
Atmosphere: 1
Food: 2
Service: 1
Fast friendly
Atmosphere: 5
Food: 5
Service: 5
Staff needs to be trained on customer service. I tipped the person in the drive through using my card before I got my order and I wish I didn’t. The guy handed me my order and I didn’t receive a hello, how are you, or even a here’s your order! He said nothing and just handed me my drink and closed the window. Rude! I’ll be going to the Starbucks the street in west Chicago or further down 64 from now on. I worked in the food industry when I was younger and never treated a paying customer like that.
Atmosphere: 1
Food: 3
Service: 1
The drink was delicious. However, there was so much ice that there was barely any drink.
Guy running the drive through is rude
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The guy at the drive through is so rude. This place has horrible customer service every time and they always mess up the orders.
Atmosphere: 1
Food: 1
Service: 1
My pink drink had strawberries with mold, what the heck. Also of note I was drinking this while driving and it still caught my eye, so not subtle mold.
Food: 1
Who was having a bad day? Not me. This is a happy coffee drinker — not a sad one. Thanks Barista ☹️
Coffee is what we're talking about, yes the folks are extremely helpful and friendly
Atmosphere: 4
Food: 4
Service: 5
I order a drink chocolate covered strawberry crème Frappuccino blended he said it was not available and i literally could order it online wich I did bad service he did not wanted to thrue the hustle of making the drink
Atmosphere: 2
Food: 3
Service: 1
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