Every time I order from here they forget something. tried multiple times to give them a chance .. now i’m done
Erin Wambangco
The BEST Chinese food in Kane County! Always fresh food and consistently great service. The owner always remembers us and greets us so kindly. The restaurant is super clean. A family favorite when the craving hits!
Atmosphere: 5
Food: 5
Service: 5
John Rueff (p play)
Went there on Father's Day. Place was a ghost town and by the taste of all 4 of our meals it was obvious why. Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg Drop Soup, Pork Fried Rice, Shrimp Lo Mein, Hot & Sour Soup, Mongolian Beef, Crab Rangoons, Sweet & Sour Chicken, Orange Chicken
Zachary Reyes
I recently had a graduation party at the restaurant, and everything from the food to the service exceeded my expectations! I highly recommend Szechwan as they always do a wonderful job. We love Nancy, the owner, who goes above and beyond to ensure everyone is more than accommodated. I love this place, love the food, and will always continue to come back! Thank you again, Nancy and Szechwan staff!
Atmosphere: 5
Food: 5
Service: 5
Jaidyn McPeak
Come here once or twice every year for special occasions. Was here for Father’s Day weekend. There’s this sweet Asian lady who’s a regular person who remembers us EVERY time we come. We LOVE this place.
Josh 'Kudu'
Lemon chicken, steamed rice and fried rice are next level! Not to mention their crab wontons.
Staff are friendly and really helpful when we had a baby and stroller
Wheelchair accessibility: They have an elevator
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoons
Kassandra Ludwig
Amazing food and very friends service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Sesame Chicken
Veronica Avila
Honest feedback! (Went twice) First time- Owner Nancy took our order, no other staff was present.. She had mentioned we could make your desired dish!
We (family and friends) had questions on couple dishes. Nancy... then changed her demeanor standoffish personality and not so welcoming, she got very loud and bold attitude. Stating we do not change out dishes.
We all looked at each other with confusion and felt uncomfortable ?.
We placed our orders and tried to enjoy our night out.
The food was delicious!! We all was happy with the taste of our food. (We just thought Nacy had a bad day.. reason of her service).
Second visit their Nancy didn't have no server's.. she took our order (kept it easy and simple order) the restaurant was extremely cold.. we was all wearing our jackets.
We received the food..everything was delicious. However, my chicken fried rice was over cooked. I informed her of the issue.. Nancy got very upset and her anger got the best out of her.. she loudly started "if you don't want it, give it here" She didn't offer to replace it or show any customer service recovery.. she did not come to our table to refill any of our beverages after the complaint.
My messages to Nancy You have lost very good people as far customers due to your unprofessional, rude personality. Please seek professional help!! Your food is delicious. However, your demeanor is in bearable! This is the reason we will not come back to your restaurant.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mongolian Beef, Fried Rice with Chicken, Sizzling Steak on the Platter the Fire Was so Cool, Orange Chicken
Chandana Reddy
They will take lot of time to cook and improper serving.
Updated March 2024 visit I had the most disappointing dinner. - I was not greeted when I entered and the lady (most likely the owner) just showed me to my table without any niceties - service was very slow, disinterested. I had to call the server a couple of times because she used to just disappear - food was average at best - the hostess (again, most likely the owner) stopped by the table in front of me and the two tables behind me but skipped mine!! I was incredibly insulted - at the exit there was no "thanks, see you again" This is the second poor dining experience I had. Also, during Covid , they had messed up my carry out order. I gave them 3 chances due to it being local but they blew it. I am not going here again. ____________ Clean restaurant, tasty food, good service. Semi-formal ambiance
Atmosphere: 3
Food: 3
Service: 1
Theo Poulos
A nice restaurant where you can relax and enjoy a Mai Tai with good appetizers, especially the delicious beef sticks! I like the use of sizzling platters used to serve some of the entrees and the nostalgia of a second floor restaurant that overlooks the city of St. Charles. The owner was very nice too!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Crab Rangoons
Adam Roxworthy
Owner is always super friendly, food is delicious and always fresh! Best chinese food in the area!
Atmosphere: 5
Food: 5
Service: 5
MoodySuvi
Recently, my friend invited me out to eat somewhere. We had the location down, St Charles- that was good. We knew what we'd do as well, walk around shopping and then get something to eat. But what would we eat? That's when this restaurant comes in. Located in the depths of the busy town this quaint restaurant offers a simplicity and peace of mind as you dine, overlooking the bustling roads. Also, it looks like it's straight out of kill Bill + the food was fire.
Atmosphere: 5
Food: 5
Service: 5
Fantastic Stace
Marvelous service, beautiful interior design, and amazing food!!! This restaurant is definitely one of the best ones in the area! If you don’t know where else to go, you MUST go here!!
I love this place. Owner is always there.
Atmosphere: 5
Food: 5
Service: 5
Every time I order from here they forget something. tried multiple times to give them a chance .. now i’m done
The BEST Chinese food in Kane County! Always fresh food and consistently great service. The owner always remembers us and greets us so kindly. The restaurant is super clean. A family favorite when the craving hits!
Atmosphere: 5
Food: 5
Service: 5
Went there on Father's Day. Place was a ghost town and by the taste of all 4 of our meals it was obvious why. Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg Drop Soup, Pork Fried Rice, Shrimp Lo Mein, Hot & Sour Soup, Mongolian Beef, Crab Rangoons, Sweet & Sour Chicken, Orange Chicken
I recently had a graduation party at the restaurant, and everything from the food to the service exceeded my expectations! I highly recommend Szechwan as they always do a wonderful job. We love Nancy, the owner, who goes above and beyond to ensure everyone is more than accommodated. I love this place, love the food, and will always continue to come back! Thank you again, Nancy and Szechwan staff!
Atmosphere: 5
Food: 5
Service: 5
Come here once or twice every year for special occasions. Was here for Father’s Day weekend. There’s this sweet Asian lady who’s a regular person who remembers us EVERY time we come. We LOVE this place.
Lemon chicken, steamed rice and fried rice are next level! Not to mention their crab wontons.
Staff are friendly and really helpful when we had a baby and stroller
Wheelchair accessibility: They have an elevator
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoons
Amazing food and very friends service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Sesame Chicken
Honest feedback! (Went twice)
First time- Owner Nancy took our order, no other staff was present.. She had mentioned we could make your desired dish!
We (family and friends) had questions on couple dishes. Nancy... then changed her demeanor standoffish personality and not so welcoming, she got very loud and bold attitude. Stating we do not change out dishes.
We all looked at each other with confusion and felt uncomfortable ?.
We placed our orders and tried to enjoy our night out.
The food was delicious!! We all was happy with the taste of our food.
(We just thought Nacy had a bad day.. reason of her service).
Second visit their
Nancy didn't have no server's.. she took our order (kept it easy and simple order) the restaurant was extremely cold.. we was all wearing our jackets.
We received the food..everything was delicious. However, my chicken fried rice was over cooked. I informed her of the issue..
Nancy got very upset and her anger got the best out of her.. she loudly started "if you don't want it, give it here"
She didn't offer to replace it or show any customer service recovery.. she did not come to our table to refill any of our beverages after the complaint.
My messages to Nancy
You have lost very good people as far customers due to your unprofessional, rude personality.
Please seek professional help!!
Your food is delicious. However, your demeanor is in bearable! This is the reason we will not come back to your restaurant.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Mongolian Beef, Fried Rice with Chicken, Sizzling Steak on the Platter the Fire Was so Cool, Orange Chicken
They will take lot of time to cook and improper serving.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Updated March 2024 visit
I had the most disappointing dinner.
- I was not greeted when I entered and the lady (most likely the owner) just showed me to my table without any niceties
- service was very slow, disinterested. I had to call the server a couple of times because she used to just disappear
- food was average at best
- the hostess (again, most likely the owner) stopped by the table in front of me and the two tables behind me but skipped mine!! I was incredibly insulted
- at the exit there was no "thanks, see you again"
This is the second poor dining experience I had. Also, during Covid , they had messed up my carry out order.
I gave them 3 chances due to it being local but they blew it.
I am not going here again.
____________
Clean restaurant, tasty food, good service. Semi-formal ambiance
Atmosphere: 3
Food: 3
Service: 1
A nice restaurant where you can relax and enjoy a Mai Tai with good appetizers, especially the delicious beef sticks! I like the use of sizzling platters used to serve some of the entrees and the nostalgia of a second floor restaurant that overlooks the city of St. Charles. The owner was very nice too!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Crab Rangoons
Owner is always super friendly, food is delicious and always fresh! Best chinese food in the area!
Atmosphere: 5
Food: 5
Service: 5
Recently, my friend invited me out to eat somewhere. We had the location down, St Charles- that was good. We knew what we'd do as well, walk around shopping and then get something to eat. But what would we eat? That's when this restaurant comes in. Located in the depths of the busy town this quaint restaurant offers a simplicity and peace of mind as you dine, overlooking the bustling roads. Also, it looks like it's straight out of kill Bill + the food was fire.
Atmosphere: 5
Food: 5
Service: 5
Marvelous service, beautiful interior design, and amazing food!!! This restaurant is definitely one of the best ones in the area! If you don’t know where else to go, you MUST go here!!
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