Been here a few times for lunch. Food is always well prepared and flavorful and service was excellent.
Atmosphere: 4
Food: 4
Service: 5
grace
I swear I'm not a Karen but- We had a reservation for a larger group and the experience was extremely disappointing from start to finish. After being seated, we waited about 15 minutes just to order drinks, then another 20 minutes to receive them—and I never even got the drink I ordered, which was just water. To make things more frustrating, we were told we couldn’t order drinks separately at the bar, yet our server was rarely around to actually take drink orders.
It then took another 30 minutes to order food. An hour later, the first person’s dish came out. About 15 minutes after that, most of the rest of the food arrived, but the server set everything down on a table and disappeared for 5 minutes while we watched the food get cold.
We then waited another 20 minutes for the sushi orders to come out, by which point most people had already finished eating. I was also never given utensils and had to get up and grab chopsticks from the server station myself. My water finally arrived when we were already done eating, paying, and getting ready to leave.
To make things worse, there were three items on the bill that we never received and had to ask to be removed. There was automatic gratuity added, which honestly made it feel like the server didn’t care about providing good service since a tip was guaranteed.
Most of us work in the restaurant industry, so we understand that things get busy and shit happens. What made this experience bad was the complete lack of communication. A quick explanation or check-in would have gone a long way, but we were left in the dark the entire time.
The sushi had a gummy texture, the rest of the food was mid at best, and the service was horrible. Overall, not worth the time or money. We will not be coming back.
Atmosphere: 3
Food: 2
Service: 1
Daniel Davis
The food is delicious, the drinks are great, and they have daily specials. Fridays are half price stir fry dishes. One of the best Mongolian Beefs I've had.
Food: 5
Kit Wolf
We each had different stir fry dishes and although the flavors were okay they just didn't have a freshly prepared taste. Both selections tasted as if they were prepared in advance and heated using a microwave oven as the chicken and steak were chewy. They tasted okay but that was it. The atmosphere is nice and comfortable and the restrooms were clean.
Juan Munoz
Amazing food and hosts. Love this place!
Atmosphere: 5
Food: 5
Service: 5
Dharmendra Patel
Manager is hard working guy but management has to change a lot of things like there is a nice bar but all the tvs are showing travelers channels instead of sports or something that people can watch. Food can be better. And only one option for draft beer.
Atmosphere: 1
Food: 1
Service: 4
R W
We had the Mongolian beef and Kung Pao chicken. Both were really good. The tempura shrimp was also great. Service was good too. They also have specials 4 or 5 nights of the week. We'll be returning.
Atmosphere: 4
Food: 4
Service: 4
Mike
A disappointing experience compared to when we went to the downtown Saint Charles location. Definitely not an upscale place like it used to be. More like Outback (and we know how that ended). For the money, go to Cooper's Hawk down the road.
Sean Armbrust
I was not going to go here after my previous experience a year ago (that bad) but decided to order on a whim. Best food we have had at any Wok N Fire location for a long shot. Keep the food consistent like tonight and you will have a repeat customer
Atmosphere: 5
Food: 5
Service: 5
Marcy Gonzalez
I was visiting from Los Angeles but if I was a local, this would definitely be my go-to place! Food is top notch, service was fantastic and for their “ home made” in-house ginger ale is top notch!! Highly recommend, they have good portions and fresh food.
Carlos was a great attentive waiter. 50% off sushi on Wednesday was a nice surprise
Atmosphere: 4
Food: 5
Service: 5
Shantel Shimkus
Carlos rocked it! Very pleasant server and the food was really good!
Atmosphere: 5
Food: 5
Service: 5
Hailey Beard
Carlos C was amazing! And the food was so great.
Atmosphere: 5
Food: 5
Service: 5
Lori
It was a wonderful experience. Our server is always so great and we really appreciate him. The food was also excellent.
Cindy Ellis
Carlos was a fantastic waiter. Very helpful with ordering and suggestions for food. The crab roll that was not on the menu was great!! Very joyful time to celebrate my dads birthday
Been here a few times for lunch. Food is always well prepared and flavorful and service was excellent.
Atmosphere: 4
Food: 4
Service: 5
I swear I'm not a Karen but- We had a reservation for a larger group and the experience was extremely disappointing from start to finish. After being seated, we waited about 15 minutes just to order drinks, then another 20 minutes to receive them—and I never even got the drink I ordered, which was just water. To make things more frustrating, we were told we couldn’t order drinks separately at the bar, yet our server was rarely around to actually take drink orders.
It then took another 30 minutes to order food. An hour later, the first person’s dish came out. About 15 minutes after that, most of the rest of the food arrived, but the server set everything down on a table and disappeared for 5 minutes while we watched the food get cold.
We then waited another 20 minutes for the sushi orders to come out, by which point most people had already finished eating. I was also never given utensils and had to get up and grab chopsticks from the server station myself. My water finally arrived when we were already done eating, paying, and getting ready to leave.
To make things worse, there were three items on the bill that we never received and had to ask to be removed. There was automatic gratuity added, which honestly made it feel like the server didn’t care about providing good service since a tip was guaranteed.
Most of us work in the restaurant industry, so we understand that things get busy and shit happens. What made this experience bad was the complete lack of communication. A quick explanation or check-in would have gone a long way, but we were left in the dark the entire time.
The sushi had a gummy texture, the rest of the food was mid at best, and the service was horrible. Overall, not worth the time or money. We will not be coming back.
Atmosphere: 3
Food: 2
Service: 1
The food is delicious, the drinks are great, and they have daily specials. Fridays are half price stir fry dishes. One of the best Mongolian Beefs I've had.
Food: 5
We each had different stir fry dishes and although the flavors were okay they just didn't have a freshly prepared taste. Both selections tasted as if they were prepared in advance and heated using a microwave oven as the chicken and steak were chewy. They tasted okay but that was it. The atmosphere is nice and comfortable and the restrooms were clean.
Amazing food and hosts. Love this place!
Atmosphere: 5
Food: 5
Service: 5
Manager is hard working guy but management has to change a lot of things like there is a nice bar but all the tvs are showing travelers channels instead of sports or something that people can watch. Food can be better. And only one option for draft beer.
Atmosphere: 1
Food: 1
Service: 4
We had the Mongolian beef and Kung Pao chicken. Both were really good. The tempura shrimp was also great. Service was good too. They also have specials 4 or 5 nights of the week. We'll be returning.
Atmosphere: 4
Food: 4
Service: 4
A disappointing experience compared to when we went to the downtown Saint Charles location. Definitely not an upscale place like it used to be. More like Outback (and we know how that ended). For the money, go to Cooper's Hawk down the road.
I was not going to go here after my previous experience a year ago (that bad) but decided to order on a whim. Best food we have had at any Wok N Fire location for a long shot. Keep the food consistent like tonight and you will have a repeat customer
Atmosphere: 5
Food: 5
Service: 5
I was visiting from Los Angeles but if I was a local, this would definitely be my go-to place! Food is top notch, service was fantastic and for their “ home made” in-house ginger ale is top notch!! Highly recommend, they have good portions and fresh food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Carlos was a great attentive waiter. 50% off sushi on Wednesday was a nice surprise
Atmosphere: 4
Food: 5
Service: 5
Carlos rocked it! Very pleasant server and the food was really good!
Atmosphere: 5
Food: 5
Service: 5
Carlos C was amazing! And the food was so great.
Atmosphere: 5
Food: 5
Service: 5
It was a wonderful experience. Our server is always so great and we really appreciate him. The food was also excellent.
Carlos was a fantastic waiter. Very helpful with ordering and suggestions for food. The crab roll that was not on the menu was great!! Very joyful time to celebrate my dads birthday
Atmosphere: 5
Food: 5
Service: 5
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