I honestly don’t know why I keep giving this location chances. I LOVE Starbucks, but this store has consistently been disappointing — to the point that I’ll drive all the way to Dixon just to avoid it. I’ve had multiple negative experiences here, especially with one employee who is repeatedly rude at the window.
My drinks are made wrong often, and when I kindly ask for them to be remade, I’ve watched them dump the incorrect drink into a new cup instead of actually fixing it. I’ve even been laughed at for politely requesting the correct milk. For a long stretch, every time I ordered a white hot chocolate, they made a white mocha instead, then acted irritated when I said something — even though I was avoiding caffeine and that was the entire reason for my order.
Red Cup Day last year was the first big breaking point. They handed my 6-year-old a red cup, and the same employee ran over, took it back, and claimed we “didn’t order a holiday drink” — even though we did. It was humiliating and completely unnecessary. And a year later, the issues with this same person have only continued.
I spend a lot of money at Starbucks and genuinely love the brand, but the lack of friendliness, consistency, and basic customer service at this location is exhausting. I’ve never been more homesick for my hometown Starbucks in Indiana, because they would never treat customers the way I’ve been treated here.
Just today, I placed a mobile order. There wasn’t a single person in line. I waited until the app said my drink was ready, then went through the drive-thru — only to be told once again by the same employee to pull around. I watched several cars get their drinks while I awkwardly waited for mine. After so many experiences like this, I genuinely hate coming here. I try to be extra friendly, but it’s clear my business isn’t appreciated.
I’m extremely disappointed that spending $12–$20 a day results in rude service, incorrect drinks, and an overall unwelcoming atmosphere. If you can drive the extra miles to Dixon, it is absolutely worth it.
Brody Buckwalter
I have not once gotten a drink here that disappointed me. Everybody is nice and I also love the environment picking up my order inside. I would like to give appreciation to this one barista, I believe her name is Sara. She has dark brown hair, with glasses. She is the nicest person I have experienced thus far and I always leave with a smile on my face when going through the drive through. If only everywhere I went there was a Sara. Starbucks is lucky to have her!
Atmosphere: 5
Food: 5
Service: 5
Christian Zellar
The food was really good and the holiday drinks were really good 👍 too and the Christmas cookies were great and good 👍 my mom and me enjoyed starbucks thanks 😊
Atmosphere: 5
Food: 5
Service: 5
Mia Garcia
I was so happy with my drink I got today. They usually they kinda stiff me on the Caramel but today I was very pleased with my drink I got today. 10/10
Atmosphere: 5
Food: 5
Service: 5
DD Watson
Too expensive!!!
Atmosphere: 4
Food: 3
Service: 3
Shold
The most disrespectful Starbucks I’ve ever been to. The staff always have an attitude, never greet you when you walk in, and can’t seem to follow simple instructions. Today, I accidentally placed my order for the drive-thru instead of pick-up. I work at Starbucks myself, so I know it’s not hard to take two steps and hand off the drink. I apologized nicely while explaining the mistake, but the employee snatched the drink and said in an aggressive tone, “It’s there because you placed it for drive-thru,” as if I hadn’t just explained that.
While I was waiting, I watched another customer politely ask for a water refill after waiting for a while, and the barista snapped at her with, “Yeah, you can in a minute,” in the same rude tone.
To top it off, I ordered extra caramel drizzle and for the cup to be lined—my drink had none. Customer service isn’t that hard. Stores like this are the reason Starbucks baristas have such a bad reputation.
Food: 1
Service: 1
Shelley Nusbaum
Very very rude staff I will be using Dixon location for now on also
Kara Linkowski
I had placed a mobile order and it said it would be ready by 11:07 but didn't get done til 11:17
Atmosphere: 5
Food: 5
Service: 3
Steven L
This location is fantastic in every way. I am a bit of a regular and predictable in my order. There have been times when my order is ready before I'm done paying because they saw me coming and knew what I wanted. Attentive and respectful, always cheerful and a pleasure to banter with, the staff here are all wonderful!
Atmosphere: 5
Food: 5
Service: 5
Shawana Martin
Our Starbucks has wonderful people amazing drinks and awesome service. It is a once in a while treat but always kicks off a great day. 🙂
I was at the Sterling location and ordered cold foam for my drink. When I was at the window I noticed there wasn’t cold foam. I told the girl at the window and she checked the receipt and took my drink to correct it. Another girl came back to the window and rudely said, next time order it before you get to the window. I did order it, my daughter confirmed that as well. It was the most unprofessional experience I’ve ever had. If they didn’t hear me, and it wasn’t on the receipt, I would of gladly paid for it. I am very understanding working in retail for many years. It was totally uncalled for. I will stick to the Dixon location moving forward.
Atmosphere: 5
Food: 5
Service: 1
Austin (techwizaustin)
Service at this location is always great. One thing that I would improve is whenever there are chunks in a drink like the mocha cookie crumble add a straw that would actually work. The regular straw provided doesn't work as the cookies get stuck .
Atmosphere: 4
Food: 4
Service: 4
Remzi
I never post reviews but somethings wrong with this location. Every single time we come through and order lemonade refreshers, they are horrible and it’s been like this for years. Another review said not sure how every other starbucks can get it right and you guys can’t. We even change our size of the drink to see if it’s better and it isn’t. Mine tastes like caugh syrup and i can only imagine what the strawberry tasted like it was super dark! Completely separated not shaken. I’m not sure if it’s the lemonade but something is off every single time and we can’t be losing 13 dollars every time we come to this location. And it’s more expensive than other locations.
Atmosphere: 1
Food: 1
Service: 1
Timmy Breeden
I guess when you order a grande (16oz) you only get 9oz....
Steve Oltmanns
Lobby closed at 4:30 and was asked to leave as they locked door because of “widespread” internet issues. Went to Dixon location instead which was open. Much better service in Dixon that apparently was not affected by the “widespread” internet issue that was first announced at 7 am. Simple lack of honesty by the manager.
I honestly don’t know why I keep giving this location chances. I LOVE Starbucks, but this store has consistently been disappointing — to the point that I’ll drive all the way to Dixon just to avoid it. I’ve had multiple negative experiences here, especially with one employee who is repeatedly rude at the window.
My drinks are made wrong often, and when I kindly ask for them to be remade, I’ve watched them dump the incorrect drink into a new cup instead of actually fixing it. I’ve even been laughed at for politely requesting the correct milk. For a long stretch, every time I ordered a white hot chocolate, they made a white mocha instead, then acted irritated when I said something — even though I was avoiding caffeine and that was the entire reason for my order.
Red Cup Day last year was the first big breaking point. They handed my 6-year-old a red cup, and the same employee ran over, took it back, and claimed we “didn’t order a holiday drink” — even though we did. It was humiliating and completely unnecessary. And a year later, the issues with this same person have only continued.
I spend a lot of money at Starbucks and genuinely love the brand, but the lack of friendliness, consistency, and basic customer service at this location is exhausting. I’ve never been more homesick for my hometown Starbucks in Indiana, because they would never treat customers the way I’ve been treated here.
Just today, I placed a mobile order. There wasn’t a single person in line. I waited until the app said my drink was ready, then went through the drive-thru — only to be told once again by the same employee to pull around. I watched several cars get their drinks while I awkwardly waited for mine. After so many experiences like this, I genuinely hate coming here. I try to be extra friendly, but it’s clear my business isn’t appreciated.
I’m extremely disappointed that spending $12–$20 a day results in rude service, incorrect drinks, and an overall unwelcoming atmosphere. If you can drive the extra miles to Dixon, it is absolutely worth it.
I have not once gotten a drink here that disappointed me. Everybody is nice and I also love the environment picking up my order inside. I would like to give appreciation to this one barista, I believe her name is Sara. She has dark brown hair, with glasses. She is the nicest person I have experienced thus far and I always leave with a smile on my face when going through the drive through. If only everywhere I went there was a Sara. Starbucks is lucky to have her!
Atmosphere: 5
Food: 5
Service: 5
The food was really good and the holiday drinks were really good 👍 too and the Christmas cookies were great and good 👍 my mom and me enjoyed starbucks thanks 😊
Atmosphere: 5
Food: 5
Service: 5
I was so happy with my drink I got today. They usually they kinda stiff me on the Caramel but today I was very pleased with my drink I got today. 10/10
Atmosphere: 5
Food: 5
Service: 5
Too expensive!!!
Atmosphere: 4
Food: 3
Service: 3
The most disrespectful Starbucks I’ve ever been to. The staff always have an attitude, never greet you when you walk in, and can’t seem to follow simple instructions. Today, I accidentally placed my order for the drive-thru instead of pick-up. I work at Starbucks myself, so I know it’s not hard to take two steps and hand off the drink. I apologized nicely while explaining the mistake, but the employee snatched the drink and said in an aggressive tone, “It’s there because you placed it for drive-thru,” as if I hadn’t just explained that.
While I was waiting, I watched another customer politely ask for a water refill after waiting for a while, and the barista snapped at her with, “Yeah, you can in a minute,” in the same rude tone.
To top it off, I ordered extra caramel drizzle and for the cup to be lined—my drink had none. Customer service isn’t that hard. Stores like this are the reason Starbucks baristas have such a bad reputation.
Food: 1
Service: 1
Very very rude staff I will be using Dixon location for now on also
I had placed a mobile order and it said it would be ready by 11:07 but didn't get done til 11:17
Atmosphere: 5
Food: 5
Service: 3
This location is fantastic in every way. I am a bit of a regular and predictable in my order. There have been times when my order is ready before I'm done paying because they saw me coming and knew what I wanted. Attentive and respectful, always cheerful and a pleasure to banter with, the staff here are all wonderful!
Atmosphere: 5
Food: 5
Service: 5
Our Starbucks has wonderful people amazing drinks and awesome service. It is a once in a while treat but always kicks off a great day. 🙂
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was at the Sterling location and ordered cold foam for my drink. When I was at the window I noticed there wasn’t cold foam. I told the girl at the window and she checked the receipt and took my drink to correct it. Another girl came back to the window and rudely said, next time order it before you get to the window. I did order it, my daughter confirmed that as well. It was the most unprofessional experience I’ve ever had. If they didn’t hear me, and it wasn’t on the receipt, I would of gladly paid for it. I am very understanding working in retail for many years. It was totally uncalled for. I will stick to the Dixon location moving forward.
Atmosphere: 5
Food: 5
Service: 1
Service at this location is always great. One thing that I would improve is whenever there are chunks in a drink like the mocha cookie crumble add a straw that would actually work. The regular straw provided doesn't work as the cookies get stuck .
Atmosphere: 4
Food: 4
Service: 4
I never post reviews but somethings wrong with this location. Every single time we come through and order lemonade refreshers, they are horrible and it’s been like this for years. Another review said not sure how every other starbucks can get it right and you guys can’t. We even change our size of the drink to see if it’s better and it isn’t. Mine tastes like caugh syrup and i can only imagine what the strawberry tasted like it was super dark! Completely separated not shaken. I’m not sure if it’s the lemonade but something is off every single time and we can’t be losing 13 dollars every time we come to this location. And it’s more expensive than other locations.
Atmosphere: 1
Food: 1
Service: 1
I guess when you order a grande (16oz) you only get 9oz....
Lobby closed at 4:30 and was asked to leave as they locked door because of “widespread” internet issues. Went to Dixon location instead which was open. Much better service in Dixon that apparently was not affected by the “widespread” internet issue that was first announced at 7 am. Simple lack of honesty by the manager.
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