I can’t begin to tell you how distressed I am about how a family member was treated at Steak N Shake in Taylorville, IL. My cousin came home for a “farewell tour” to see family and friends after a long battle with stomach cancer. They’ve given him a matter of weeks. He had checked out of his hotel, and due to an unexpected change of plans found himself with about 45 minutes before I was to pick him up to take him home to Tennessee. He does look rough, and the cancer has caused a massive weight loss. He was carrying a bag. I get it. He looked homeless to the manager. However, even operating under that assumption he should have been afforded decent human dignity. He went in and ordered a burger and a large drink. He ate, and went outside to wait and enjoy the sunshine. He then realized he should use the facilities as I was nearly there and we were hitting the road. He stepped back inside, and they refused him access to the facility after having just finished what he says was the worst cold, dried out burger he’s ever had to choke down.
Do better Steak N Shake! This put a huge sour note on what was otherwise a nice trip and send off. Oddly enough, they’ve never denied me access to use the restroom, so it’s not about whether you purchased anything or not, because he did and I didn’t. It’s discrimination.
Heath Tolberd
Been a while since I've been to steak and shake, the quality and experience is definitely not what it once was, I guess that's the sign of the time.
Atmosphere: 3
Food: 3
Service: 3
Jessica Richardson
Waited a very long time in drive thru only to receive cold food
Atmosphere: 5
Food: 1
Service: 5
Mike Rogers
Food was just plain trash and I ordered simple stuff a 8 year old could prepare better save your money and go elsewhere however definitely don’t go to Wendy’s either they are also trash. It’s a shame
Belinda Patton
Always good food
Kid-friendliness: Kids love to eat here
Wheelchair accessibility: Very easy to get in with a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon and Cheese Steakburger
Tori Pilcher
Terrible customer service , messed up food & not willing to fix it . Not very clean .
Ramona Niehaus
The food was really good. Service was quick.
Atmosphere: 4
Food: 5
Service: 5
Hal Turvey
Good food; pleasant staff.
Atmosphere: 5
Food: 5
Service: 5
Carter's Gardens
Loved it. One of the only fsst food places I go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon and Cheese Steakburger
Recommended dishes: Double Bacon and Cheese Steakburger
Larry McDevitt
The food was as good as I remembered and the staff was very attentive but just not the same place since they changed how yiu order. Will be back soon
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Single Steakburger with Cheese
Vernale Rhone
We stopped in late and they were trying not to make a mess because they had everything clean to shut down. The food was good and it didn't take long to make.
Atmosphere: 1
Food: 3
Service: 1
Judy Weber
I've not had any problems with any food that I have ordered. All has been good. Friendly to people.
Parking: They have handicap parking spots. I don't remember if handicap door entry
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Frisco Melt, Double Bacon and Cheese Steakburger, Fries, Chili Mac, Garlic Double Steakburger
Jeffrey Webb
Drive thru is quick, friendly staff when they're not running their buns off.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup, Single Steakburger with Cheese, Garlic Double Steakburger Combo
Aries is very nice!
Atmosphere: 5
Food: 5
Service: 5
I can’t begin to tell you how distressed I am about how a family member was treated at Steak N Shake in Taylorville, IL. My cousin came home for a “farewell tour” to see family and friends after a long battle with stomach cancer. They’ve given him a matter of weeks. He had checked out of his hotel, and due to an unexpected change of plans found himself with about 45 minutes before I was to pick him up to take him home to Tennessee. He does look rough, and the cancer has caused a massive weight loss. He was carrying a bag. I get it. He looked homeless to the manager. However, even operating under that assumption he should have been afforded decent human dignity. He went in and ordered a burger and a large drink. He ate, and went outside to wait and enjoy the sunshine. He then realized he should use the facilities as I was nearly there and we were hitting the road. He stepped back inside, and they refused him access to the facility after having just finished what he says was the worst cold, dried out burger he’s ever had to choke down.
Do better Steak N Shake! This put a huge sour note on what was otherwise a nice trip and send off. Oddly enough, they’ve never denied me access to use the restroom, so it’s not about whether you purchased anything or not, because he did and I didn’t. It’s discrimination.
Been a while since I've been to steak and shake, the quality and experience is definitely not what it once was, I guess that's the sign of the time.
Atmosphere: 3
Food: 3
Service: 3
Waited a very long time in drive thru only to receive cold food
Atmosphere: 5
Food: 1
Service: 5
Food was just plain trash and I ordered simple stuff a 8 year old could prepare better save your money and go elsewhere however definitely don’t go to Wendy’s either they are also trash. It’s a shame
Always good food
Kid-friendliness: Kids love to eat here
Wheelchair accessibility: Very easy to get in with a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon and Cheese Steakburger
Terrible customer service , messed up food & not willing to fix it . Not very clean .
The food was really good. Service was quick.
Atmosphere: 4
Food: 5
Service: 5
Good food; pleasant staff.
Atmosphere: 5
Food: 5
Service: 5
Loved it. One of the only fsst food places I go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon and Cheese Steakburger
Restaurantji Recommends
Loved it. One of the only fsst food places I go
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Bacon and Cheese Steakburger
The food was as good as I remembered and the staff was very attentive but just not the same place since they changed how yiu order. Will be back soon
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Single Steakburger with Cheese
We stopped in late and they were trying not to make a mess because they had everything clean to shut down. The food was good and it didn't take long to make.
Atmosphere: 1
Food: 3
Service: 1
I've not had any problems with any food that I have ordered. All has been good. Friendly to people.
Parking: They have handicap parking spots. I don't remember if handicap door entry
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Frisco Melt, Double Bacon and Cheese Steakburger, Fries, Chili Mac, Garlic Double Steakburger
Drive thru is quick, friendly staff when they're not running their buns off.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Reese's Peanut Butter Cup, Single Steakburger with Cheese, Garlic Double Steakburger Combo
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