On the evening of November 7, 2024, I visited the Buffalo Wild Wings in Tinley Park, IL (Store ID: 467). After dining in the bar area, I needed to use the restroom. When I approached the restroom entrance, I saw two caution signs blocking both the men’s and women’s restroom doors, each with a printed note stating, “Bathrooms out of order. Currently being worked on. We are sorry for any inconvenience. Wendy's and Speedway next door are open if you need to use a restroom. Thank you, management.”
I approached a staff member who was passing by and asked, “Is this a joke? I have to go to another business to use the restroom?” The staff member explained, “The toilets are overflowing, and we have a plumber on the way.” I left the restaurant to follow the instructions on the sign, walking across the parking lot and crossing Maple Creek Drive to reach the nearby Wendy’s. However, I found their doors locked, with only the drive-thru open as it was 9:15 p.m.
Frustrated, I returned to Buffalo Wild Wings, went back to my seat in the bar area, and expressed my concerns to Jasmine, the bartender, and another employee. I explained that the restaurant should be closed if there were no functioning restrooms, as this violates OSHA and ADA requirements. They responded, “We’re just servers.” I then asked Jasmine to speak with the manager in charge.
After a few minutes, a man named Bart, the manager on duty, approached me and asked about the issue. I explained that operating without functioning restrooms violates OSHA and ADA regulations, and the restaurant should be closed. Bart responded that the bathrooms had only just started overflowing and that a plumber was already on the way. When I reiterated my concern about the regulatory violations, he replied, “I know more about regulations than you do.”
I then asked Bart for the general manager’s name and if he had a business card. He said no, adding that the general manager’s first name was Kamal? but refused to provide a last name, stating, “I am not legally obligated to give you that information.” At that point, I ended the conversation, closed out my tab, and left the establishment.
The manager on duty, Bart, was totally unprofessional in his responses to me and clearly does not know the regulations for operating a restaurant. Furthermore, Bart need adequate training in customer service. I would be embarrassed if I were the general manager of this Buffalo Wild Wings. I will not spend another dollar of my hard earned money in this restaurant after the rude treatment I received, and I will encourage my friends and family to avoid patronizing this business.
Atmosphere: 1
Food: 1
Service: 1
EDWIN DE LA ROSA
I recently visited Buffalo Wild Wings and had the pleasure of being served by Vanessa. Her service was exceptional! She was incredibly attentive, ensuring that our drinks were always perfect and that we had everything we needed. Vanessa’s warm smile and professional demeanor truly enhanced our dining experience. The food was delicious, and the atmosphere was just right for watching my game. Thanks to Vanessa’s outstanding service, I’ll definitely be back. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Bev Keeler
Great for watching football withgood food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Chicken Wings
Brandi Lannom
Definitely a pass.
Atmosphere: 5
Food: 1
Service: 1
Oscar Perez
Fast and excellent service
Noah Manson
Excellent food!!!
Atmosphere: 5
Food: 5
Service: 5
ZEPRAT GERNODT (ZEPRATGERNODT)
This is my second visit to this location. I'm only here because I have a hotel within walking distance. I may visit the Tinley Park area two to three times a year.
This visit was only good because Stephanie made my drinks and summonded a waitress to take my order. The location wasn't busy, and there were quite a few employees working. After Stephanie left, I noticed that it was probably about the time there was a shift change, and it appeared there may be some trainees as part of the evening crew.
I ordered a Triple Bacon Cheeseburger and two Blue Long Islands. The burger was pretty food, and Stephanie made good drinks. Overall... my experience was good, but service could have been a little better. Maybe I expected more than I should have, but I gave five stars nonetheless.
I read the reviews, and I can see where people could have definitely experienced some issues. However, today... we will just say that maybe my long day and my expectations collided with what was great service.
I will say that when I arrived I did notice that the place was really clean and in order.
I hope your visit was as good as (or better than) mine!
Atmosphere: 5
Food: 5
Service: 5
Thomas mcnally
I got carry out the other day the employees were great the food was great
Atmosphere: 5
Food: 5
Service: 5
Mary Ellen Smith
Fun place to watch the Chicago Bears while enjoying good wings and beer
This was the worst experience I have ever had. Let me start with it was a Sunday evening, and they were not busy at all. We waited for an hour for our food, when it was served it was luke warm at best. Our waitress was non existent, no offer of refills, or to check on us. When we went to leave we were treated rudely, and it was an inconvenience to take our money, not that we should've paid for what we got, but when you can't get someone to talk to about it and your kids are cranky from being there so long you just cut bait and leave. I've tried to find the review the owner had mentioned at the bottom of the page on their site but kept getting redirected, not sure what i was doing wrong, but I really didn't have the time to keep trying to figure it out.
Atmosphere: 1
Food: 1
Service: 1
Matthew Fraundorf
Haha the atmosphere was good cause of all the drama. The staff tried hard though. I ordered the tacos cause I didn’t want fries and the tacos come with chips and salsa. I got tacos and fries.. I told the young man that brought it out. He asked who took my order. I said I don’t know as the staff was in a frenzy after some drama that happened few minutes prior. Needless to say I got tacos and fries and no more check ins no substitute and no fix. I paid the full price for the bill tipped my 20 percent and left after dinner. I will not go back
Atmosphere: 2
Food: 1
Service: 2
Ryan Kintz
The food was delicious. The service was fantastic. I highly recommend this location and would come back again on my next trip for work.
Atmosphere: 4
Food: 4
Service: 5
Timothy Cuttill
I've been to this place before for our draft parties, and usually, it's been a positive experience. Recently, however, we had our fantasy draft party here, mostly staff as ok, but speakers were so loud, it was literally painful. asked to turn it down, and they completely ignored the request. We weren't even able to hear the person next to me talking. Then the food was just terrible. they had a special buy one get one for boneless wings, but when they came out, half of them were dried up tiny nugget. Servers were slow and some a bit rude. The new layout looks good, and the beer was cold. Other than that, it was not a great time.
Atmosphere: 3
Food: 1
Service: 2
B. W.
This location is great! Molly was very helpful and quick! Will be back!!!
This place is sigma
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Buffalo Wings, Cheese Curds, Chicken Wings
On the evening of November 7, 2024, I visited the Buffalo Wild Wings in Tinley Park, IL (Store ID: 467). After dining in the bar area, I needed to use the restroom. When I approached the restroom entrance, I saw two caution signs blocking both the men’s and women’s restroom doors, each with a printed note stating, “Bathrooms out of order. Currently being worked on. We are sorry for any inconvenience. Wendy's and Speedway next door are open if you need to use a restroom. Thank you, management.”
I approached a staff member who was passing by and asked, “Is this a joke? I have to go to another business to use the restroom?” The staff member explained, “The toilets are overflowing, and we have a plumber on the way.” I left the restaurant to follow the instructions on the sign, walking across the parking lot and crossing Maple Creek Drive to reach the nearby Wendy’s. However, I found their doors locked, with only the drive-thru open as it was 9:15 p.m.
Frustrated, I returned to Buffalo Wild Wings, went back to my seat in the bar area, and expressed my concerns to Jasmine, the bartender, and another employee. I explained that the restaurant should be closed if there were no functioning restrooms, as this violates OSHA and ADA requirements. They responded, “We’re just servers.” I then asked Jasmine to speak with the manager in charge.
After a few minutes, a man named Bart, the manager on duty, approached me and asked about the issue. I explained that operating without functioning restrooms violates OSHA and ADA regulations, and the restaurant should be closed. Bart responded that the bathrooms had only just started overflowing and that a plumber was already on the way. When I reiterated my concern about the regulatory violations, he replied, “I know more about regulations than you do.”
I then asked Bart for the general manager’s name and if he had a business card. He said no, adding that the general manager’s first name was Kamal? but refused to provide a last name, stating, “I am not legally obligated to give you that information.” At that point, I ended the conversation, closed out my tab, and left the establishment.
The manager on duty, Bart, was totally unprofessional in his responses to me and clearly does not know the regulations for operating a restaurant. Furthermore, Bart need adequate training in customer service. I would be embarrassed if I were the general manager of this Buffalo Wild Wings. I will not spend another dollar of my hard earned money in this restaurant after the rude treatment I received, and I will encourage my friends and family to avoid patronizing this business.
Atmosphere: 1
Food: 1
Service: 1
I recently visited Buffalo Wild Wings and had the pleasure of being served by Vanessa. Her service was exceptional! She was incredibly attentive, ensuring that our drinks were always perfect and that we had everything we needed. Vanessa’s warm smile and professional demeanor truly enhanced our dining experience.
The food was delicious, and the atmosphere was just right for watching my game. Thanks to Vanessa’s outstanding service, I’ll definitely be back. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Great for watching football withgood food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Chicken Wings
Definitely a pass.
Atmosphere: 5
Food: 1
Service: 1
Fast and excellent service
Excellent food!!!
Atmosphere: 5
Food: 5
Service: 5
This is my second visit to this location. I'm only here because I have a hotel within walking distance. I may visit the Tinley Park area two to three times a year.
This visit was only good because Stephanie made my drinks and summonded a waitress to take my order. The location wasn't busy, and there were quite a few employees working. After Stephanie left, I noticed that it was probably about the time there was a shift change, and it appeared there may be some trainees as part of the evening crew.
I ordered a Triple Bacon Cheeseburger and two Blue Long Islands. The burger was pretty food, and Stephanie made good drinks. Overall... my experience was good, but service could have been a little better. Maybe I expected more than I should have, but I gave five stars nonetheless.
I read the reviews, and I can see where people could have definitely experienced some issues. However, today... we will just say that maybe my long day and my expectations collided with what was great service.
I will say that when I arrived I did notice that the place was really clean and in order.
I hope your visit was as good as (or better than) mine!
Atmosphere: 5
Food: 5
Service: 5
I got carry out the other day the employees were great the food was great
Atmosphere: 5
Food: 5
Service: 5
Fun place to watch the Chicago Bears while enjoying good wings and beer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Restaurantji Recommends
This was the worst experience I have ever had. Let me start with it was a Sunday evening, and they were not busy at all. We waited for an hour for our food, when it was served it was luke warm at best. Our waitress was non existent, no offer of refills, or to check on us. When we went to leave we were treated rudely, and it was an inconvenience to take our money, not that we should've paid for what we got, but when you can't get someone to talk to about it and your kids are cranky from being there so long you just cut bait and leave. I've tried to find the review the owner had mentioned at the bottom of the page on their site but kept getting redirected, not sure what i was doing wrong, but I really didn't have the time to keep trying to figure it out.
Atmosphere: 1
Food: 1
Service: 1
Haha the atmosphere was good cause of all the drama. The staff tried hard though. I ordered the tacos cause I didn’t want fries and the tacos come with chips and salsa. I got tacos and fries.. I told the young man that brought it out. He asked who took my order. I said I don’t know as the staff was in a frenzy after some drama that happened few minutes prior. Needless to say I got tacos and fries and no more check ins no substitute and no fix. I paid the full price for the bill tipped my 20 percent and left after dinner. I will not go back
Atmosphere: 2
Food: 1
Service: 2
The food was delicious. The service was fantastic. I highly recommend this location and would come back again on my next trip for work.
Atmosphere: 4
Food: 4
Service: 5
I've been to this place before for our draft parties, and usually, it's been a positive experience. Recently, however, we had our fantasy draft party here, mostly staff as ok, but speakers were so loud, it was literally painful. asked to turn it down, and they completely ignored the request. We weren't even able to hear the person next to me talking. Then the food was just terrible. they had a special buy one get one for boneless wings, but when they came out, half of them were dried up tiny nugget. Servers were slow and some a bit rude. The new layout looks good, and the beer was cold. Other than that, it was not a great time.
Atmosphere: 3
Food: 1
Service: 2
This location is great! Molly was very helpful and quick! Will be back!!!
Atmosphere: 5
Food: 5
Service: 5
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